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DRIVING
CULTURAL
CHANGE
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Slides:
http://speakerdeck.com/jimholmes
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http://leanpub.com/
theleadershipjourney
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LET’S TALK
CULTURE
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WHAT’S
YOUR DAY
LOOK LIKE?
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Some Text
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TAKEAWAYS
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What should your
Future State
look like?
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Focus on value
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Focus on
the business
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Identify and overcome
roadblocks
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Find advocates
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Manage expectations
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WHAT DOES
THE CULTURE
NEED TO BE?
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Testing is
changing
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Testers must
…
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Be champions of
the business
(not just users)
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Communicate
during all phases
(not just the end)
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Become far more technical
(even learn to code)
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“Technical”
is much more than
coding
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Spread testing competency
across entire team
(Work ourselves out of this
specific job)
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Push for
Continual Improvement
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Live and breathe
Lean Thinking
and
Theory of Constraints
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Sidebar:
Theory of Constraints
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Think Bottlenecks
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Find a bottleneck
Fix it
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Move to the next
bottleneck
Fix that one
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Repeat
Continuously
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HOW DO WE
MAKE A
DIFFERENCE?
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Too often testers feel
POWERLESS
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No influence
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No allies or advocates
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No idea where to start
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A STORY
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Fortune 10 Company
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110 year old auto
manufacturer
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200,000 employees
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Every continent
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Except Antartica
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MY PART OF
THE CHANGE:
EXACTLY
00.00025684%
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“Just help us write
WebDriver”
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Bureaucracy
Problems
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People
Problems
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Castles
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Culture
Problems
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System Version 1:
Three years
200+ team members
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One Release
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Over 250 bugs
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IN PROD
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Testers didn’t know
a
single user
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Testers usually on a
different continent
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Testers had
awful
skills
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SOUND
FAMILIAR?
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THESE PROBLEMS
ARE THE SAME IN
LARGE AND SMALL
ORGANIZATIONS
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WHERE
SHOULD
WE BE?
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Constant communication
EARLY
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Know
The
Business
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Level Up
Testing
Skills
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Constant
Improvement
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MAKING
CHANGE
SUCCESSFUL
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https://www.math.nyu.edu/~crorres/Archimedes/Lever/LeverIntro.html
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CHOOSE
YOUR
BATTLES
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You can’t fix everything
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Theory of
Constraints
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What’s the most valuable
thing I can do?
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What’s the most impactful?
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Maybe it’s
…
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Testers as part of delivery
team
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Time on schedule for skills
improvement
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DevOps capabilities
in
delivery teams
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RECOGNIZE
ROADBLOCKS
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Systemic Inertia
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Organizational policies
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Castles
(the bad ones)
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People
and
Fear/Uncertainty/Doubt
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Poor skills
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OVERCOME:
FIND
ADVOCATES
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Learn the business
So you can advocate for
yourself!
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High-level support
is
CRITICAL
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Look for existing initiatives
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Change Agents
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SET
REASONABLE
EXPECTATIONS
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Pace of Change
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Scope of Change
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Learn from your losses
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Celebrate your wins
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V1:
Release to prod once in three years
> 250 bugs in PROD
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V2:
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CURRENT
STATE
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Single team
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3 Amigos
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Dev/Tester pairing
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Testers
=>
more technical
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“More technical”
!=
just coding
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Immediate fix of bugs
Few(er) bug tickets filed
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Zero
bugs
in
PROD
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Value to Customers
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Happy Testers
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HELPFUL
THINGS
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Learn the business
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Learn more about people
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READ
MORE
BOOKS
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Emotional
Intelligence 2.0
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Driving
Technical
Change
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Peopleware
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The
Trusted
Advisor
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Lean Software series by Tom & Mary
Poppendieck
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Don’t Ask
You don’t need permission
to be awesome
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INFO
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Slides:
http://speakerdeck.com/jimholmes
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THANK
YOU!