N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . www captionslive com au | captionslive outlook com | UX A a a D R a c Da 2 T da , 18 Ma c 2021 Ca i ned b : Hila Cadd 

N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 17 STEVE BATY: Yeah, I can imagine he e ld be all f benefi c n in ing d i ha a in he f e n ha ' e g a g d handle n i . Tha ' g ea . ALEX CROOK: Ab l el . STEVE BATY: Tha ' nde f l. Thank e m ch. Tha ' been eall e in e e ing. ALEX CROOK: G ea . Thank , m lea e. STEVE BATY: O ne e en a i n c me f m S e hanie, ne f he challenge and ne f he hing ha e l e ee hen e' e c nd c ing e ea ch, e l e ge akeh lde in l ed. We l e ge he e le a ching ha e' e d ing, i ' n al a ea and i ' e en ha de me ime hen e' e all ing em e echn l g . S hi S e h, h a e ? STEPHANIE LAMONT: G d. STEVE BATY: I'll hand e . STEPHANIE LAMONT: I'll j ha e me c een. J bea i h me e e ne. Can e e b d ee ha ? STEVE BATY: Tha i king. Thank . STEPHANIE LAMONT: Thank . S ab ha i e e ne eeing 

N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 18 ha em e, I g e . A e me. Thank all f aking he ime hi m ning. I am aking h gh em e e ea ch f b ine engagemen . The n mbe ne hing ha ha made cce f l b fa i he b e i e c m l i e f c n he c me . The h i f en f h e f h k f he c me , he eali f c me cen ici i j n he b d, he ad ma can h f a d i h im lemen ing hei fea e . S e, e e ne ha g d in en ab he c me b ha m men ha he eam and akeh lde a e engaged and ad ca ing f he c me , he hich e' e all king a d bec me m ch m e iche . S I'd like ake n a j ne f akeh lde cen ici f c me cen ici , hich ld ha e been a m ch be e e en a i n in hind igh b he e e. M name i S e hanie Lam n and im l I like e le. I like alking hem, nde anding hem and l ing hei blem . D I me ime feel ha e ea ch i a di d? Ma be like 50 e cen f m eek b ha ' ka and ha ' a f an he ime. I k in he ind f nde anding e le f ab 10 ea b h a a clien and he ne deli e ing ha k. In ha ime can a I' e c me ac m fai f akeh lde . Na iga ing akeh lde can be c m le . Y kn ha , I kn ha . Thei need ha he nde and i all ni e f he indi id al. F me n he ad e engagemen changed in Ma 2019 and a lidified Ma 2020. I j ined a la ge eam a B a f ab 150 e le h didn' ha e he c me ea il acce ible hem. S e, i a a UX eam figh ing he g d figh b li le a ge ing e l ed and di c e ed i h he c me . Wi h ha in mind m di ec aid me, j b i m e han j deli e ing in igh and blem l ing. Y j b i ge he e 150 membe f he digi al eam, ee , de el e , jec 

N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 19 manage , QA e e , jec manage and de ign l all hei akeh lde in l ed in all hing c me . N a big a k. I h gh h ha d c ld i be and I'd like ake h gh m fi lea ning hich a engagemen . Thi i he e I a ed. I h gh I'll i e a eall lick e . Ye , hi i im an , b ha I didn' eali e a he ime a ha n e e ne i g ing ead i . And I kn e a e ea che can ea il fall in he a f i ing l ng de ailed e , I d i all he ime, I eall enj i and he d e en a e f h e di ec l im ac ed b he finding b he h i he akeh lde a e nlikel ge a he ke finding age. Tha ' ka b i i a bi like h can I ge e le m e in l ed in he e ea ch. I a ending he e . Again, hi i an he im an e in making he e ea ch a ailable e e b d , he fa e a i h gh email lining ha did, ha f nd. I al can me ime mean e le ha e n idea h a e and ha ' e d ing b ilding c n e i im an a ell. The final ne i h a b n bag, a b n bag i a g ea a ha e he e ea ch i h ee , c me al ng, b ing l nch, ha e a cha and del e in hing ldn' d a a clien e en a i n. S i ' a g d a n ack he e ea ch e en m e i h he e le and ge kn ee a ell. I h gh i h he e h ee e h am I g ing fail. I a i e nai e a he ime, and ha ' h I ld like in d ce m ec nd e. Which i : (READS) N , hile h e h ee in I j ke ab a e im an , I g e in de make hem eall effec i e I'm g ing h me echni e n h I e em e l eall made hem h ld e and 

N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 20 bec me m e effec i e. Thi i he e I'd like in d ce em e e ea ch f engagemen . Thi i he m men he e hing a ed change f me and hing a ed click ha li le bi m e. I'm a big fan f em e e ea ch l , ing hem in e n, em el and back hen I e al f ge g a hical e e en a i n, i a c effec i e. We all kn can e hem an he e a an ime and he ' e a l m e c effec i e han d ing hing in e n. F da ' e en a i n, ha ' eall g ea ab hem, he ' e a eall g ea l be able ge akeh lde in l ed in ha ' e d ing. A l f l d he ame hing , i ' j he mall n ance ha make hem diffe en , imal k h , e m, e abili h b. If ' e g me ha e, lea e hi me n Slack. I'm al a l king e diffe en l . F he e f da ' e en a i n, he ne I'm g ing alk ab , and n , I'm n n ed. I l k back, and he l I e in he i al m men hen e akeh lde engagemen a ed ake ff. I ' a ali a i e l b can c nd c e ea ch in e n, em el and nm de a ed. I all ee hei c een and face and all akeh lde j in i h being n ne he i e . Effec i el ha l ked ack i a digi al gla mi Y can ee n he c een he Ne fli and UX A alia c een. Thi ld be ha he c me ee , can ee hei face ne i , and ' e able ake n e ha a e li e ime am ed. Y can g back la e and flick he m men ha need find if he e a an im an e e e l king f . Wha i al d e i f he akeh lde he b e ing a ching he ha e hei n cha a ell. Y can j c me back and ead i la e , can ee a ha m men in he e i n eall ca e a ike in cha e , and can ee ha hing migh be a in f in e e c n en i n in he b ine . S i ' a eall g ea a ge n f hinking ab he e ea ch e i n 

N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 21 N , he g ea hing ab em e e ea ch i i all he a ici an j in f m an he e an ime in a l ca i n ha ' c mf able f hem. Tha ' he benefi f i . Tha ' h e d i . I made me hink, h h ldn' i be he ame f akeh lde . I h ld be he ame f akeh lde , eah, he ' e b , he ' e e le, he ' e like , he ' e like c me . Wi h ha I'd like alk ab m e f cce . S a med i h m l k back l I a ed making i kn n h m ch e ea ch I a d ing and I e eg la e ea ch e i n . F me a he ime i a bi-m n hl ha I a d ing m e ea ch and ha a beca e I eall an ed ge he digi al eam eall ac h m ch e ea ch e e e d ing and i a ha ening all he ime. S he c ld be in l ed hene e he an ed . J eall b ilding a bi f e ci emen a nd ha The ec nd hing I did a I f nd in i ing akeh lde e i n . I did hi h gh e nali ed in i a i n . The akeh lde c ld feel a bi m e elc med in. A he a i a ime c n ming n il I f nd me em la e . I h ld al cla if ha I mean b e nali ed i I en a e nali ed a c h f ma ke ing, he benefi f deli e eam , he deli e eam ha he migh be b ilding hi a he end f he e ea ch and he de ign ce , ha e f hing. Thi fel m e e cl i e akeh lde , like he e e a elec cke . S i a a eall effec i e a b ing hem in. And he hing I in he email e e eall im le. I a eall I j in d ced he die , I lined he bjec i e and he e, he ele ance he g , he n mbe f e i n , he ime he e i n e e nning and m im an l , and he ne ha a eall i al a I ga e hem a le, ell, I in i ed hem ake a le. I a ked akeh lde if he ' e like be ac i el in l ed in he e i n b aking a le, c ld be in l ed in n e aking, b e ing, c -m de a ing m de a ing, all f hich he c ld k 

N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 22 hei a , a a an b e e , hen n e aking, hel b ild hei kill al ng he a I f nd b c ea ing le and I d e hi e m i e l el a he e a a eam f e ea che hel facili a e he e i n and d he n e aking b I f nd a eall h ge inc ea e in akeh lde engagemen , e en he in he e I ld end an email and I ld ge akeh lde emailing back a king if he c ld in i e he he eam. Once he e nded he e i n, he ld hen ecei e an he e nali ed email hich a an he em la e ba icall in c ing hem n ha d ne and h in l ed in he ec i n. If he ' e b e ing, hing be c n ci f, if n e aking h d effec i el Finall , I in i ed hem in. Once he e ea ch a c m le ed, I ened he e i n akeh lde j in, again em el , he l ha e in gene al, he d n' ha e c me b i a an i nal hing. I c ld hea ha he hea d and he c ld hea ha I hea d. Tha f m e in l ed and again i i an he e in l e hem in he ce L king a he c een n I'd like h a fe em la e ha I had d ced. Y can ee f m he ne ha he e' a da e and a ime. Whe e he black highligh i i ha he d migh be, h l ng i ' g ing n f , he l I'm ing, if he ' e in e e ed in a ici a ing, ha he le a e, a li le bi ab he le , he ime, and if he ha e an e i n , lea e each . And he ne behind i i if he had ed in, h he e i n ld be nning, he e i n he need e , and hen me i be cce f l in a ici a ing in he e ea ch S g ing back he fi lea ning a nd engagemen , I'd like n alk ab h he e hing became m ch m e effec i e in 

N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 23 he e ea ch. S I ill i e a eall lick e a he end, b nce he e a c m le ed h e in l ed a e m e likel ead i , ec mmend i an he c lleag e end i n a eam he h gh migh need i , and eam ne, I didn' kn e i ed, i a j a eall g ea a c nnec all he d in he b ine and f en e can find he e a e eam king in il , hi a a eall g ea a decking a l m e d a l m e icke The ec nd ne a ending he e . Again ill ending h e blanke email b hi ime incl ding hank he akeh lde in l ed in he e i n and a ing hem hank f c ming al ng and ge ing hem e l , n ge ing hem e l , he ld e l and ha ld al hel n h e blanke email in email chain , hich i a g ea hing. Pe le ld ee hei b e c me al ng he e i n, ha I b ' b and i ld gi e hem e mi i n j in he e i n he ne ime. Which a a g ea hing Finall , he b n bag e i n , he e e e ede igned and e e e en a i n a ell, e eciall f m he k f m h me en i nmen . Simila l he e ea ch e i n he e e e i h le and e, c me i h hem, f al he la nd , hile ' e g ing f a alk. S me ne a in l ed in he e en a i n, le ing hem kn ha he e e d ing and ha he e e g ing be e en ing and if he e en' he c ld g and d me hing ha ld hel hei da a li le bi m e, all hile li ening. Wha e f nd a ha aking e le a a f m hei c m e , he e en' di ac ed b email and e and d ing hing in he backg nd hile he mee ing i ha ening, hich I kn e' e all g il f. S he ' e a king f de ailed e i n , eall c nnec ing i h ha ' e a ing. I a a eall e f l a ge e le m e engaged in he e ea ch. I'd like eca n m i f ing em e e ea ch a a l 

N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 24 f b ine akeh lde engagemen . The fi ne i be l d ab e ea ch. Talk ab i , email ab i . B ild e cl i i , e ci emen and ni . In i e akeh lde e ea ch e i n . Pe nali e in i a i n . Tell hem ha he 'll ge b c ming al ng. D n' e cl de an b d beca e hink i migh n be ele an hem. In l e akeh lde i h le . Gi e hem he le f he b e e , he n e ake , he m d a i , ha e e i migh be. I ' a i ilege be able alk he c me . Make ha kn n, gi e akeh lde a ing le. Ge e e b d in l ed. Le hem ha e hei ice hea d. Le hem hea h hea d i . Call n akeh lde f ad cac , a k hem f feedback h ' e d ing. Finall la back i h e. Pa i e and ac i e le and 'll find ha i engage he e le hile he ' e a ici a ing in e en a i n We' e in he b ine f all e le, ha nde anding b ine e le e can ge hem ad ca ing m e f c me and e can eall am lif hi i h em e e ea ch l . S lea e I'd l e if i and h i k f . Thank f a ching STEVE BATY: Thank . STEPHANIE LAMONT: N ie . STEVE BATY: Tha a acked i h g d idea . I l e j ha im le hing f hanking akeh lde f ge ing in l ed and f h ing i , i ' ne f he malle hing in he e in e m f ha e e ad ca ing f and e i ' ch an ea hing f ge hen e' e in he mid f k and e' e g m e n he ne ec i n and he ne e i n and he anal i and he e . I ' e ea f ge j ha im le e f hank . Thank f la ing ha le. Thank 

N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 25 f being in l ed. STEPHANIE LAMONT: I ab l el i . We' e all b , an be ackn ledged f ime, he i e migh n d i again. S eah, i ' ne f h e li le hing . STEVE BATY: I l e ha gi ing hem a c e f he e' a im le le, j c me and b e e, he e' a m e diffic l le, c me and ake n e and hel ing hem b ild an e e i e e ime a he han ka , c me in and a k e i n . N . N . N . Which can be i e in imida ing. STEPHANIE LAMONT: Ab l el . I feel like hen e le e e ge ing a le he fel m e engaged. I'm he e hel , le me h ha I hea d. I ac all b ild a l f e ci emen , e eciall f m eni akeh lde le el , he ' e al a ad ca ing f c me b n il he ' e in he e a ici a ing and able g back and ha e ha he hea d fi hand h he e e in l ed fi hand, i ' m e e f l. I a in hi e i n, and hi e n a a ing hi . I ' like ha ' he nl hing he hea and he m e f a d i h i . The e' m e. I a eall g d. STEVE BATY: I al imagine i c me ac i h he alk a a i h a g ea e a ecia i n f he eff ha g e in e ea ch, b h he e a a i n, he fl f i , being able li en acc a el f an e ended e i d f ime, kn ing hen i li en and hen be f he . All f h e kill hi he ld feel a k a d i h alking in a e i n f he fi ime, b e ing a e i n. STEPHANIE LAMONT: Ab l el . I gi e e ea ch m e c edibili f 

N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 26 ha i i , j alking e le, nning a fe e . When ' e ac all he e, ka , he e' i e a l m e in l ed be able ha e a c n e a i n, li en, in e e and ake i a a . STEVE BATY: Ye . STEPHANIE LAMONT: Yeah, i ' ne f h e hing , I hink. STEVE BATY: Thank e m ch. STEPHANIE LAMONT: Thank f ha ing me. STEVE BATY: O lea e. O ne e en e a e Alana and Se ena, he 'll be j ining m men a il . Thi e en a i n - hell . Thi ne e en a i n ill l k a h e c nd c e ea ch i h h ical e d ing a e i d f a andemic and all f he i e a cia ed i h ha . Alana, hank f j ining, Se ena, he e a e, hell . I ill hand e . Thank b h f j ining . ALANA WADE: Thank e m ch f ha ing . SERENA LAI: Thank . S I'm j g ing ha e c een. STEVE BATY: W nde f l. SERENA LAI: J an ee if I can ha in lide Sh m de. The e e g . ALANA WADE: Hi e e ne, elc me e en a i n, gl e in he