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Evidence Based Management and reporting

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“Without data you’re just a person with an opinion” 15 July 2020

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The right information In the right format At the right time So that the right people Can make the right decision Doing reporting right 15 July 2020

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DIKW model 15 July 2020

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Do you know your question? 15 July 2020

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Scrum basics - Empirical Process Control 15 July 2020 Transparency Inspection Adaptation

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Scrum basics – Self-organization 15 July 2020

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Key Value Areas 15 July 2020

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How to improve? 1. Quantify Value 2. Measure Key Value Measures 3. Select Key Value Area’s to improve 4. Conduct practice experiments to improve targeted KVA’s 5. Evaluate results 15 July 2020

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ITIL4 – Continual Service Improvement 15 July 2020