“Without data you’re just a person with an opinion”
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The right information
In the right format
At the right time
So that the right people
Can make the right decision
Doing reporting right
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DIKW model
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Do you know your question?
15 July 2020
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Scrum basics - Empirical Process Control
15 July 2020
Transparency Inspection Adaptation
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Scrum basics – Self-organization
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Key Value Areas
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How to improve?
1. Quantify Value
2. Measure Key Value Measures
3. Select Key Value Area’s to improve
4. Conduct practice experiments to improve targeted KVA’s
5. Evaluate results
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ITIL4 – Continual Service Improvement
15 July 2020