Get this today with Mercari Now 2020/06/17

Confidential & Proprietary 2019 About Me ● Anurag Bharadwaj ( /chatrasen ) ● Shipping Backend at Mercari US@Tokyo (Oct’19 - Present) ● Mercari Now contributor

Confidential & Proprietary 2019 Overview ● What is Mercari Now? ● Cross-geo development process ● Key highlights for me ● Current status

Confidential & Proprietary 2019 Standard Shipping @Mercari Pack the item up Seal the package and attach the label Drop it off at the nearest office of your chosen carrier Let your buy know it’s on the way 1 2 3 4

Confidential & Proprietary 2019 Pain points for the customers ● Print the shipping label ● Pack the item and take it to the nearest shipping center ● Wait for about 3-5 days to receive the item

Confidential & Proprietary 2019 How Mercari Now works? Seller in eligible area lists a Mercari Now Item Local buyer sees the item Buyer picks available slots Seller schedules pickup Delivery partner picks up the package Package delivered to buyer

Confidential & Proprietary 2019 Cross-geo development process

Confidential & Proprietary 2019 Team distribution ❖ PM ❖ 1 QA engineer ❖ 2 client engineers ❖ 1 QA engineer ❖ 2 backend engineers

Confidential & Proprietary 2019 Initial plan For every milestone, whole team meets in the US for a week Finalise design and tech spec Each team works individually to achieve the milestone 1 2 3

Confidential & Proprietary 2019 Current Process PM comes up with initial spec Whole team meets (online) to finalise UX Is UX final No Feature leads propose tech spec and estimate timeline All stakeholders finalise timeline and set release target Client and backend teams work on tickets in separate sprints Rigorous feature testing Suggestions to PM Ready for Release

Confidential & Proprietary 2019 Can we release to end users now? ● An order cannot be scheduled in prod during post-release QA ● Some partners don’t send tracking updates in the sandbox environment ● We haven’t tested the commitments made by the partners (e.g. pickup ETA)

Confidential & Proprietary 2019 Alpha testing Ready for release Alpha Launch Dogfooding by alpha testers New release plan based on feedback Development to achieve release target Release to end users

Confidential & Proprietary 2019 Key Highlights

Confidential & Proprietary 2019 Interesting and challenging problem statement Same Day Delivery excites everybody Building something new from scratch Touches almost every area of Mercari app Third party integration (with Postmates) is challenging 1 2 3 4

Confidential & Proprietary 2019 Debugging story ● A → B possible ● B → C not-possible ● Postmates don’t deliver beyond 20 miles ● Bridges!! A B C

Confidential & Proprietary 2019 Trust and Ownership ● Delivery distance restriction ● Not part of MVP ● The team trusted me to solve this problem ● I proposed, designed and implemented the solution

Confidential & Proprietary 2019 All for One ● PM is open to suggestions from all other team members ● Live debugging during alpha testing ● I analysed data to choose next launch city ● Feature suggestions by alpha testers

Confidential & Proprietary 2019 Current status and Future plan

Confidential & Proprietary 2019 Journey so far ❖ Launched the MVP with Postmates in SF in May 2020 ❖ Expanded to NY with more features in September 2020 ❖ Launched in Houston with Geofencing in November 2020 ❖ Launched FedEx partner in SF Bay Area and Houston in June 2020

Confidential & Proprietary 2019 Thanks!