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TAKEAWAYS
Visualising a problem can be
really valuable when you are
trying to design a solution for
that problem.
Adopting a systems thinking
mindset is essential for
service designers and will
help you consider the larger
system as a whole so the
users experience doesn't
become fragmented.
We all have a mental model
of how a task or process
should be done. They are all
different, and based on our
beliefs about something.