Adarsh Shah Principal Consultant @ Contino ShahAdarsh Enabling DevOps culture with a Platform Engineering team Challenges & Lessons Learned

Team Structures for DevOps Dev & Ops collaboration Collaboration Dev Ops Dev SRE HandOff - Meets Standards? Site Reliability Engineering (Google) Dev Cross-functional team Platform Engineering team Platform Api driven monitoring tools analytics App Dev 1 Ops App Dev 2 server provisioning self service pipelines container platform

Platform Engineering Team is responsible for operating a platform which enables delivery teams to self-service deploy and operate systems with reduced lead time and complexity. Platform Engineering team

Example responsibilities Platform Api driven monitoring tools analytics server provisioning self service pipelines container platform App Dev 1 Ops App Dev 2

Example Workflow new microservice trigger Platform Dev Dockerfile my-service.yml self service pipelines containers monitoring analytics server provisioning api call

Challenges & Lessons Learned with Platform Engineering teams

The Principles Underpinning DevOps The Three Ways Systems Thinking Amplify Feedback Loops Culture of Continual Experimentation & Learning

Challenge 1: Avoid creating another silo

- Enablers not just Doer’s - Cross-team internships - Constant pairing with App dev teams - Lunch and learn sessions - Not a service center Avoid creating another silo

Challenge 2: Tackling Knowledge silos within the team

- Story pair rotation - Support pair rotation - Glossary of terms - Postmortem - Skills matrix exercise Tackling Knowledge silos within the team

Skills Matrix exercise Python Pipeline Kubernetes AWS Vault Consul Terraform David 3 2 1 2 2 1 1 Katie 1 1 2 3 2 3 1 Mark 3 3 2 1 3 2 2 Martha 3 3 2 2 1 3 3 Martin 3 3 2 3 3 2 3

Next sprint Python Pipeline Kubernetes AWS Vault Consul Terraform David 3 2 1 2 2 1 1 Katie 1 1 2 3 2 2 1 Mark 3 3 2 1 3 2 2 Martha 3 3 1 2 1 3 3 Martin 3 2 2 3 3 1 3

Challenge 3: Building the right features

- Promote Product thinking - Observe and talk to customers - Key Performance Indicator driven - Product Owner Prioritization Building the right features

Path to Production exercise Logging Monitoring Business Continuity Disaster Recovery Security Delivery Infrastructure Support Now Format AD integration Pipelines Soon Aggregation SLAs, KPIs Secrets mgmt Container platform Later Retention, Masking API for infra provisioning Near Release BCP test Failover test Pen testing Post Release

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Challenge 4: Being Agile

- Story Writing - Analysis is required but its technical analysis - Standup, Retros & other agile practices - Product Owner Prioritization Being Agile

Challenge 5: Embracing rapid adoption

- Showcases - Enablement - Maintainability - Build trust Embracing rapid adoption

Different models - Temporary vs Permanent

Summary - Different team structures for DevOps - Platform Engineering - Challenges - Avoid creating another silo - Building the right features - Being Agile - Embracing rapid adoption - Tackling knowledge silos within the team - Temporary vs Permanent

Team Structures for DevOps Dev & Ops collaboration Collaboration Dev Ops Dev SRE HandOff - Meets Standards? Site Reliability Engineering (Google) Dev Cross-functional team Platform Engineering team Platform Api driven monitoring tools analytics App Dev 1 Ops App Dev 2 server provisioning self service pipelines container platform

Questions Adarsh Shah Principal Consultant @ Contino ShahAdarsh [email protected]