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Telemetry Everywhere: Observability in the DevOps Cosmos Helen Beal | @bealhelen

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Human Chief Ambassador: DevOps Institute DevOps Editor: InfoQ Ambassador: CD Foundation Analyst: Accelerated Strategies WoW coach, speaker, learning facilitator Geek, wordsmith, Bananagrammer Volunteer warden at Kingley Vale Once saw a flamingo lay an egg Can dig an Olive Ridley turtle nest Mission: Bringing joy to work

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Automation and Astronomy “DevOps isn’t about automation just as astronomy isn’t about telescopes” Chris Little Senior Research Director, Gartner

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The DevOps Cosmos Icons made by Freepik and Icongeek 26 from www.flaticon.com

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The DevOps Cosmos Icons made by Freepik and Icongeek 26 from www.flaticon.com

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The DevOps Cosmos Icons made by Freepik and Icongeek 26 from www.flaticon.com

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The DevOps Cosmos Icons made by Freepik and Icongeek 26 from www.flaticon.com

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The DevOps Cosmos Icons made by Freepik and Icongeek 26 from www.flaticon.com

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The DevOps Cosmos Icons made by Freepik and Icongeek 26 from www.flaticon.com

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The DevOps Cosmos Icons made by Freepik and Icongeek 26 from www.flaticon.com

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Our telescope turns all this data into actionable insights for our DevOps teams

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5 Dimensions of the AIOps Journey

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Continuous Service Assurance ● Launch the rocket ship more frequently ● Make every launch safer ● Predict meteors: prevent data disasters ● Smooth mission workflows ● Turn data into actionable insights ● Recycle knowledge ● Power continuous innovation ● Create more stars: optimize profitability ● Delight all the planets’ customers Icons made by Freepik, Eucalyp and Icongeek 26 from www.flaticon.com The most overlooked competitive advantage is uninterrupted service. DevOps Team

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What does this mean for DevOps evolution? Culture Automation Lean Measurement Sharing Visibility and transparency builds trust Data-driven not opinion-driven conversations Fast feedback on experiments A tool that supports team autonomy: “We build it, we own it” Accelerated root cause(s) analysis and insights Pre-emptive warning and forecasting operating behavior Automated service assurance Data discovery, crunch & insights Accelerates flow (MTTx) Removes handoffs and delays between teams Observability across the end-to-end value stream Focus on customer experience Real data that measures progress and improvements operations, SRE, SLOs and error budgets Actionable insights based on streaming data Telemetry everywhere Provides a shared platform for collaborative analysis Builds a knowledge base so local discoveries become global improvements ChatOps

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What does this mean for an SRE? ● Reducing the toil associated with incident management - particularly around cause analysis - improving uptime and MTTR ● Providing a platform for inspecting and adapting according to SLOs, and ultimately improving teams’ ability to meet them ● Offering a potential solution to improve when SLOs are not met and error budgets are over-spent ● Relieving team cognitive load when dealing with vast amounts of data - reducing burnout ● Releasing humans and teams from toil, improving productivity, innovation and the flow and delivery of value

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Thank you for your time and attention. Stay human.