LINE TECHPULSE 2022 - LINE Bank The Future and Beyond

by LINE Developers Taiwan

Slide 1

Slide 1 text

Leo Weng / LINE Bank LINE Bank The Future and Beyond

Slide 2

Slide 2 text

Agenda › LINE Bank’s Key Milestones › Something About LINE Bank - Tech-enabled Interaction - Anytime, Anywhere - Empowerment of Services - LINE Bank Ecosystem › Connecting Future Digitalization Trends : New Generation Virtual Banking Service

Slide 3

Slide 3 text

LINE Bank’s Key Milestones 600K+ Customer number No. 1 Growth of Digital Accounts In Q3 Close to 50% DebitcardActive Rate 75% Customer Aged between 20 – 40 Deposit 定存.口袋帳戶. 活存.夢想帳戶 Debit Card 快點卡 Transfer 轉帳.分帳 Loan 分期信貸

Slide 4

Slide 4 text

LINE Bank’s Kudos No. 5 No. 5 Best User Interface No. 4 Best Digital Account (Deposit) No. 2 Transfer/ Payment Cultivating Social Media

Slide 5

Slide 5 text

Bank 4.0 Banking Everywhere, Never at a Bank

Slide 6

Slide 6 text

Something about LINE Bank Anytime, Anywhere LINE Bank Ecosystem Empowerment of Services Tech-enabled Interaction

Slide 7

Slide 7 text

Tech-enabled Interaction eKYC Chatbot LINE to Call APP & CWA Video Call LINE AOA/ OA

Slide 8

Slide 8 text

NFC Makes Customer Onboarding Effortless Get ready your Citizen Digital Certificate Hold Citizen Digital Certificate against card reader at your mobile phone Waiting for authorization signature

Slide 9

Slide 9 text

eKYC – Facilitate Process & Decrease Errors *Photo source: eID or self photo Front end Back end Review by Agent Other Traditional Banks Review by Agent Face Recognition ＋ Compare with NID photo *Photo source: User takes a photo of NID LINE Bank ＋ Liveness Detection In the Future….. Face Recognition Compare with NID photo ＋

Slide 10

Slide 10 text

› 7 X 24 X 365 › Without boundary › 24-hour services › Smart call center agents Anytime, Anywhere

Slide 11

Slide 11 text

› Make Choice at Your Preference And Preferred Time without Limitations! Empowerment of Services

Slide 12

Slide 12 text

LINE Bank Ecosystem Connecting LINE Ecosystem › API connecting multiple industries › LINE messaging platform-based › Financial Services powered by Big Data

Slide 13

Slide 13 text

New Generation Virtual Banking Service › Reliable ID verification is critical path for Internet-only banks › With the scale of business and technology capability, LINE Bank fulfills regulatory standards to offer safe ID verification to secure customers’ wealth