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© Copyright 2018 Pivotal Software, Inc. All rights Reserved. Felisia Martini Derik Evangelista September 2019 You are not a DevOps Engineer 

Who are we? Felisia Martini Software Engineer @ Pivotal @felisiamartini Derik Evangelista Software Engineer @ Pivotal @kirederik 

What we will talk about ■ What is DevOps trying to fix ■ How companies start charging to adopt DevOps ■ How to optimise that change ■ Q&A 

Why was DevOps created? Competing incentives ● Development teams aim to create new features ● Operations teams aim to provide reliable service ● Produce unstable, unreliable and insecure services Human cost ● Burnout ● Not empowered teams/individuals ● Unsustainable pace Silos ● Development and Operations work in almost isolation ● Energy spend coordinating between teams ● Rework 

improve organizational performance achieve the goals of all the roles improve the human condition THE PROMISE 

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Changes Rename an existing team Hire DevOps 

DevOps Role The title ● DevOps Engineer ● DevOps Manager ● Head of Digital DevOps What you will be doing ● Infrastructure ● Operating systems ● Containers engine and orchestration ● Platforms ● CI/CD ● Databases ● Applications 

What is happening? SEVERAL MONTHS LATER ... 

New Silo ● Devs and Ops are not communicating ● The DevOps role/team becomes the new gate to production ● You are creating new tools - pipelines, infrastructure, etc - but no one is using 

Temporary fix ● Seeming reactive ● Dealing with the symptoms ● Postponing the need to change for later 

Why? IT IS NOT WORKING 

Organisational status quo ● Not letting go of functional-oriented organisation ● Everyone has well defined, separated roles 

Culture status quo ● The role doesn’t necessarily bring the cultural change ● Developers and Operators silos were not addressed ● Human cost 

DevOps TECHNOLOGY CULTURE Build empathy PROCESS Continuously improve TOOLS Focus on developer productivity PLATFORM Focus on the tech solution MODERN SOFTWARE ORG PROCESS 

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What can companies do? 

Find the organisation pain points Spend time understanding the root of the issues ● Identify the flow and the bottlenecks ● Make the smallest cheapest change first ● Drive the change bottom-up rather than top-down 

Be service focused Reduce inefficiencies by focusing on creating teams around services ● Reorganise around a service ● Allows for the roles to emerge ● Optimise for self service 

Empower teams Allow people to invest time in learning and experimenting with the practices ● You build it, you run it ● Build around experimentation ● Team rotations ● Cross team pairing 

What can you do? 

Evangelise Be the voice that asks for change ● Push for those cultural changes ● Drive the change bottom-up rather than top-down 

Share experience Make others more aware of what your work includes ● Pair with Devs and Operations ● Share any pain-point you experience ● Align your expertise closer to other roles ● Be available 

Optimise for impact Listen for symptoms; Treat the disease ● Find the pain points ● Identify the root cause ● Iterate towards a solution 

And much more! ● Learn ○ “The Phoenix Project” and “The DevOps Handbook” are a great place to start ● Experiment ● Talk to people 

“DevOps is not a goal, but a never-ending process of continual improvement” Jez Humble 

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Thanks!