Slide 14
Slide 14 text
Active Listening
• Asking open-ended, clarifying questions to gain further
information and insight.
• Paraphrasing, or repeating back in our own words what the
speaker has said, in order to clarify or confirm understanding.
• Probing - questioning in a supportive way that requests more
information or that attempts to clear up confusions
• Providing nonverbal communication, like body language and
facial expressions, to show we are paying attention.
• Learning when to be quiet. Giving the other to time to think
as well as to talk.