Slide 82
Slide 82 text
David
60 years old, Retail clerk
BACKGROUND
○ David is a 60 year old grandad. Recently retired, David
spends most days pottering around the garden and
playing golf. At weekends, he enjoys walking in the
countryside with his wife, Carol. He is currently searching
to book a vacation on the Internet.
○ Roger is comfortable using the computer. Prior to
retirement, he used the company's intranet on a regular
basis throughout each workday. After retirement, he
upgraded his home computer to a new Macbook.
○ David doesn’t see himself as old, particularly as he helps
care for his mother-in-law, Rose, who is 83.
FRUSTRATIONS
○ Although generally fit and healthy, David has become hard
of hearing, but struggles to accept it. He does have a
hearing aid and, like his reading glasses, it is another thing
that Carol often has to search for.
“I’m interested to learn to use Facebook, Twitter and the
Internet on my smartphone, but nobody is available to teach
me. I think it would be beneficial for me to know these things,
so that it is easier to connect with my customers.”
SOURCE: UI ACCESS, PRB.ORG, INCLUSIVE DESIGN TOOLKIT
KEY QUESTIONS
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