Slide 14
Slide 14 text
“Starbucks isn’t really in the coffee
business. McDonald’s coffee is better
and cheaper, but that hasn’t done any
harm to Starbucks’s bottom line. That’s
because what people are paying for
when they hang out at a Starbucks isn’t
the coffee. Instead, it’s the ‘third place’
— that space, neither home nor office,
where you can sit down, meet people,
work, rest a minute, recharge.”
—Felix Salmon