Filling in the gaps - Speaker Deck

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Filling in the gaps from interpretation to collaboration

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Jason Cale Product design manager - Facebook

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Solutions for Local Businesses what do I do?

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shared understanding between teams that brings about filling in the gaps is a process of refinement with the goal of building products that meet real user needs

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enjoyment

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understanding

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excellence

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integrity

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belonging

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growth

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tension

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ignorance

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disappointment

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chaos

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isolation

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resignation

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we all have unique models of the world

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DOG

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how we fill in the gaps beliefs Judgements related problems understanding emotional needs Past experience Values

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collaboration struggle

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isolation: Us vs them

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rigid thinking

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a game of Chinese whispers

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our products suffer

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filling in the gaps

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there is no one right answer

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discernment openness

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shared understanding is a result of participation

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Filling in the gaps together

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1. You describe the problem

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2. They fill in the gap

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3. You Ask them to describe how they filled it in

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4. Do they understand the problem?

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1. You describe the problem

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2. They fill in the gap

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3. You Ask them to describe how they filled it in

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4. Do they understand the problem?

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5. Describe solutions until you are both satisfied

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6. Make decision on how to proceed

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Filling in the gaps together 1. You describe the problem 5. Describe solutions until you are both satisfied 3. You Ask them to describe how they filled it in 2. They fill in the gap 6. Make decision based on how to proceed 4. Do they understand the problem?

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more interpretation lots of gaps a few gaps less interpretation The Product Will Emerge

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closing the loop

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Can you describe your gaps?

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thank you

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Filling in the gaps @jasoncale