Tweet
Tweet

Slide 1

Slide 1 text

@[email protected] What Raising 3 Kids Taught Me About Working With Users

Slide 2

Slide 2 text

No content

Slide 3

Slide 3 text

@[email protected] 17yo, 9yo, 14yo

Slide 4

Slide 4 text

@[email protected] What Users? • Project Stakeholders • Target Audience of Business • Company Employees • Clients and Their Customers

Slide 5

Slide 5 text

@[email protected] Where are we going? Actual Destination v Perceived Destination

Slide 6

Slide 6 text

@[email protected] Focus on Progress • Product Backlog • Sprint Planning / Review • Kanban / Scrum Board • Product Roadmap • Milestones

Slide 7

Slide 7 text

@[email protected]

Slide 8

Slide 8 text

@[email protected] Keep it Simple

Slide 9

Slide 9 text

@[email protected]

Slide 10

Slide 10 text

@[email protected] Directioners Boy Bands

Slide 11

Slide 11 text

@[email protected] • KatyCats • Mixers • Little Monsters • Swifties • Beliebers • Bee Hive

Slide 12

Slide 12 text

@[email protected] • KatyCats - Katy Perry • Mixers - Little Mix • Little Monsters - Lady Gaga • Swifties - Taylor Swift • Beliebers - Justin Bieber • Bee Hive - Beyoncé

Slide 13

Slide 13 text

@[email protected] American Stats • 38% with college degree • 22% speak non-English language at home • 91% own a car • 27% Never travelled outside US • 68% Live where they grew up

Slide 14

Slide 14 text

@[email protected] –Project Stakeholder “I want to clarify what I was trying to explain at today’s meeting. Since I don’t have a technology background, the words often don’t make it to my mouth in one piece under pressure.”

Slide 15

Slide 15 text

@[email protected] Technology Can Intimidate and Exclude

Slide 16

Slide 16 text

@[email protected] Communication • Understandable Terms (Glossary) • Reason For Changes • How To Use Communication Needs • Requirements • Usability • Successful Product Launch • Understand the Whys

Slide 17

Slide 17 text

@[email protected] Going to College

Slide 18

Slide 18 text

@[email protected] • Develop Trust • Customer Con fi dence • Gentle Guidance • Gami fi cation • In App Prompts

Slide 19

Slide 19 text

@[email protected] hings Change Quickly

Slide 20

Slide 20 text

@[email protected] –Sammy, age 7 “I don’t like it when things change.”

Slide 21

Slide 21 text

@[email protected] Things Change Quickly • Don’t underestimate the e ff ect of change on your users • Help users understand the value of change

Slide 22

Slide 22 text

No content

Slide 23

Slide 23 text

@[email protected] Expect the Unexpected • User Acceptance Testing • User Pro fi le • Real-Time Tracking Tools

Slide 24

Slide 24 text

@[email protected] uction

Slide 25

Slide 25 text

@[email protected] User Involvement • Achievable Tasks for Users • Working Together for a Shared Goal

Slide 26

Slide 26 text

@[email protected]

Slide 27

Slide 27 text

@[email protected]

Slide 28

Slide 28 text

@[email protected]

Slide 29

Slide 29 text

@[email protected] About Me • Engineering Manager at (localizejs.com) • http://derekb-wi.com/ • [email protected]

Slide 30

Slide 30 text

@[email protected] Resources • https://www.smashingmagazine.com/2018/03/guide- user-testing/ • https://www.fullstory.com • https://go.pendo.io • https://uxplanet.org/gami fi cation-in-ux-increasing-user- engagement-6437cbf702aa • https://haen fl er.sites.grinnell.edu/subcultural-theory-and- theorists/fandom-and-participatory-culture/