How NOT to do Devops - Speaker Deck

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How NOT to do Devops.... Confessions of a “thought leader” Tuesday, 1 October 13

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How NOT to do Devops.... Confessions of a “thought leader” Tuesday, 1 October 13

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Your quest is to find the Warlock's treasure, hidden deep within a dungeon populated with a multitude of terrifying monsters. You will need courage, determination and a fair amount of luck if you are to survive all the traps and battles, and reach your goal — the innermost chambers of the Warlock's domain. Two dice, a pencil and an eraser are all you need to make your journey. YOU decide which route to follow, which dangers to risk and which monsters to fight. Tuesday, 1 October 13

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STEPHEN NELSON-SMITH Tuesday, 1 October 13

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Sysadmin Writer Automated Infrastructure Expert Buddhist Yogi Tuesday, 1 October 13

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ABANDON THE PATH TO QUALITY Tuesday, 1 October 13

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Quality Meeting or exceeding the expectations of the consumer or customer. Tuesday, 1 October 13

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“Many so-called Agile adoptions, being merely the thinnest of veneers, rather than a change of any substance, can lead to a situation where formal controls - i.e. the conventional path to quality - is abandoned without the adoption of any viable alternative path to quality.” Bob Marshall Tuesday, 1 October 13

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“Untested and unreviewed infrastructrure code is akin to running the nation’s railways on untested and incompatible track, points and signals.” Stephen Nelson-Smith Tuesday, 1 October 13

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ANTIDOTE Intrinsic motivation Mastery Non-violence Autonomy Tuesday, 1 October 13

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“What is at the heart of the transformation? It's the release of… intrinsic motivation…By creating… happiness in work…pride in learning” W. Edwards Deming Tuesday, 1 October 13

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“Mastery resists definition yet can be instantly recognized. It comes in many varieties, yet follows certain unchanging laws. It brings rich rewards, yet it is not really a goal but rather a journey.” Tuesday, 1 October 13

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Instruction - find the right guide to take you on your journey Practice -the joy of learning and improving through repetition Surrender to Your Passion - love it or leave it Intentionality - visualize the outcome Go to the Edge - go a little bit further than we’ve gone before and maybe even further than anyone else has gone Tuesday, 1 October 13

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“If you want people to do a good job, give them a good job to do.” Frederick Herzberg Tuesday, 1 October 13

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"The greatest reward for a job well done is the opportunity to do more work." Dr. Jonas Salk Tuesday, 1 October 13

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Get what really matters without using guilt, humiliation, shame, blame, coercion, or threats. Tuesday, 1 October 13

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1. Observation 2. Feeling 3. Needs 4. Request EMPATHY Tuesday, 1 October 13

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Henrick Knikberg, Culture > Process, Paris Scrum Gathering, 2013 Tuesday, 1 October 13

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Practically: Pair TDD / BDD Peer review Tuesday, 1 October 13

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THERE’S NO VALUE ON THE RIGHT Tuesday, 1 October 13

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We have come to value: Individuals and interactions over processes and tools Working software over comprehensive documentation Customer collaboration over contract negotiation Responding to change over following a plan That is, while there is value in the items on the right, we value the items on the left more. Tuesday, 1 October 13

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Manifesto for Devops Ineptitude We are uncovering better ways of misunderstanding and misusing “agile” principles by doing it wrong and helping others do it wrong. Through this work we have come to conclude that we should have: Manadatory devops tools to enforce individuals and interactions. Infrastructure as code, with little or no documentation. Naive trust supported by hand-wavey verbal agreements. No plan at all, because we’re “lean” and “agile” hipsters. That is, while there is wisdom in the Agile Manifesto, we failed to understand its essence and implemented a botched mockery in its place. Tuesday, 1 October 13

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ANTIDOTE: BDD / TDD Document why not how Real options Deliberate discovery Tuesday, 1 October 13

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IGNORE THE SIGNS OF BURNOUT Tuesday, 1 October 13

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Karōshi (ա࿑ࢮ) Death by overwork Tuesday, 1 October 13

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Extreme long hours that interfere with normal rest patterns Night work that interferes with normal rest patterns Working without holidays or breaks High pressure work without breaks Extremely demanding physical labor and continuously stressful work Tuesday, 1 October 13

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Are you creating artificial relaxation and alertness? Alcohol / Marijuana / Sedatives Caffeine / Cocaine / Amphetamines Tuesday, 1 October 13

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ANTIDOTE: “Don't Do Anything That Isn't Play!” Marshall B. Rosenberg Tuesday, 1 October 13

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Watch out for signs of violence: Guilt Duty Shame Fear Tuesday, 1 October 13

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Disconnect Sleep well (and enough) Eat (often and healthily) Pray / Meditate Exercise Play Tuesday, 1 October 13

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“It is a very good plan every now and then to go away and have a little relaxation… When you come back to the work your judgement will be surer, since to remain constantly at work will cause you to lose the power of judgement.” Leonardo Da Vinci Tuesday, 1 October 13

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FOCUS ON THE TOOLS Tuesday, 1 October 13

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“Creating the label `lean` (what it is) leads naturally to the notion of tools (how you do it), obscuring the importance of perspective (how to think about it)” John Seddon s/lean/devops/ Tuesday, 1 October 13

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“If the object of a change is to change the system, tools can, at best, be only an aid.” John Seddon Tuesday, 1 October 13

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“before we jump to the conclusion that the tools will work ... we had best first study the systems.” John Seddon Tuesday, 1 October 13

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Fuck tools! We need culture! Tuesday, 1 October 13

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£$%& tools! We need culture! WRONG! Tuesday, 1 October 13

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“Culture alone is hollow posturing, tooling alone is fiddling in the dark.” Adam Jacob Tuesday, 1 October 13

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“Right behind `culture ! tools` is `great, any choices I make are good choices - tools don’t matter`” Adam Jacob Tuesday, 1 October 13

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“The tools we use have a profound (and devious!) influence on our thinking habits, and, therefore, on our thinking abilities.” Edsger Dijkstra Tuesday, 1 October 13

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“In a broken culture, with a desire to change, the tooling can often lead the way to cultural changes.” Adam Jacob Tuesday, 1 October 13

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ANTIDOTE: “Teach perspective - how to think - if the tools help, people will beat a path to the cupboard door” John Seddon Tuesday, 1 October 13

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GROW your tools Tuesday, 1 October 13

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GOAL - what are we trying to achieve? REALITY - where are we now? OPTIONS - what could we do to bridge the gap? WILL - what will we do? Tuesday, 1 October 13

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Start where you’re at! Tuesday, 1 October 13

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Beware the argument from authority (because I said so) Tuesday, 1 October 13

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ALWAYS SAY YES Tuesday, 1 October 13

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“People who can’t say no spend their very limited time and already taxed energy on other people’s priorities, while their own priorities fall to the wayside.” Tuesday, 1 October 13

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“If you think it looks like it’s going to be slow and expensive, it probably will be slow and expensive, and someone has to pay. If you're not transparent about that, the chances are you'll pay yourself, with lost profit, lost reputation, or lost health. In my case: all three.” Stephen Nelson-Smith Tuesday, 1 October 13

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ANTIDOTE: Practice saying no! Tuesday, 1 October 13

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9 Practices to help you say “No” (Peter Bregman, Harvard Business Review) 1. Know your no 2. Be appreciative 3. Say no to the request, not the person 4. Explain why 5. Be as resolute as they are pushy 6. Practice 7. Establish a pre-emptive no 8. Be prepared to miss out 9. Gather your courage Tuesday, 1 October 13

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A trusted advisor walks away from money if there is no mutual benefit. Tuesday, 1 October 13

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BUILD A DEVOPS TEAM Tuesday, 1 October 13

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“The Devops movement addresses the dysfunction that results from organizations composed of functional silos. Thus, creating another functional silo that sits between dev and ops is clearly a poor (and ironic) way to try and solve these problems.” Jez Humble Tuesday, 1 October 13

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“Functional silos allow people to ignore, or at least feel disconnected from, the consequences of their actions. Devops is a cultural change that encourages, exposes and rewards people taking responsibility for what they do and what is expected of them.” Ben Kepes Tuesday, 1 October 13

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ANTIDOTE: Create and collaborate Tuesday, 1 October 13

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Cross functionalise Tuesday, 1 October 13

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Get on the improvement ARC Tuesday, 1 October 13

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AWARENESS (comprehend where we are right now) RESPONSIBILITY (agree that we are the ones to make change) COMMITMENT (decide to take action) Tuesday, 1 October 13

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Take baby steps.... Tuesday, 1 October 13

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Take baby steps.... WRONG! Tuesday, 1 October 13

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“Continuous improvement isn't nearly as important as discontinuous improvement.” Russell Ackoff Tuesday, 1 October 13

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If you lack executive sponsorship, forcing Devops will accelerate your own demise at best and your organisation’s demise at worst. Tuesday, 1 October 13

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“If you agree with me and your CEO doesn’t understand and you dont want to wait around to convince him: fucking quit because everyone is this room is hiring and they do.” Adam Jacob Tuesday, 1 October 13

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FIX ALL THE THINGS Tuesday, 1 October 13

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"We fail more often because we solve the wrong problem than because we get the wrong solution to the right problem." Russell Ackoff Tuesday, 1 October 13

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"We fail more often because we solve the wrong problem than because we get the wrong solution to the right problem." Russell Ackoff Tuesday, 1 October 13

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"We fail more often because we solve the wrong problem than because we get the wrong solution to the right problem." Russell Ackoff Tuesday, 1 October 13

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“We chase the latest ideas in software development without bothering with the scientific method. We think it is a waste of time to understand the theory, create hypotheses, run experiments, gather data, and find out what really works in our environment. We fail to appreciate that “best practices” are somebody else’s solutions to their problems, not necessarily the right solutions to our problems. We adopt new development approaches with an unhealthy dose of wishful thinking, rather than determining the most appropriate practices for our environment — and then we are surprised at the disappointing results.” Tom & Mary Poppendieck, Leading Lean Software Development Tuesday, 1 October 13

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ANTIDOTE: Beware shiny things Abandon technical purity Exercise real options Tuesday, 1 October 13

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ANTIDOTE: Beware shiny things Abandon technical purity Exercise real options Tuesday, 1 October 13

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BE AFRAID OF BAD NEWS Tuesday, 1 October 13

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"Studying the organization as a system will certainly reveal bad news." John Seddon Tuesday, 1 October 13

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“Fear takes a terrible toll. Where are the comptroller's figures on the losses from fear? They are enormous. Nobody knows their magnitude. Getting people to express their ideas without fear of retribution requires fundamental change." W. Edwards Deming Tuesday, 1 October 13

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ANTIDOTE: No fear Tuesday, 1 October 13

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“Lean downhill when skiing. That takes a certain amount of fearlessness, courage, or aggressiveness. It turns out that leaning downhill gives you more control than leaning back uphill. It is connected with `always try to keep going forward`” Alistair Cockburn Tuesday, 1 October 13

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“I must not fear. Fear is the mind-killer. Fear is the little-death that brings total obliteration. I will face my fear. I will permit it to pass over me and through me. And when it has gone past I will turn the inner eye to see its path. Where the fear has gone there will be nothing. Only I will remain.” Bene Gesserit Litany Against Fear (From Frank Herbert's Dune Book Series) Tuesday, 1 October 13

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Tuesday, 1 October 13

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Thank you. #devopsdays TLV <3 @LordCope Ask your questions... I am not afraid. Tuesday, 1 October 13