PLAIDͷCustomer EngineerνʔϜ͕ ֦େͨ͠ͷͰ੔͑ͨ࿩ 2023.08.23(ਫ) ୈ19ճ CustomerܥΤϯδχΞ࠲ஊձ

໨࣍ 1. ͳͥCustomer EngineerΛ૿΍͢ඞཁ͕͔͋ͬͨʁ 2. CEνʔϜͷਓ਺ͱऔΓ૊Έͷมભ 3. CEνʔϜ্ཱͪ͛ͰֶΜͩ͜ͱ 4. એ఻

3ߦͰ͍͏ͱʁ ● PLAIDͷCustomer Engineer(CE)͸ɺ2022೥1݄͔Βͷ໿1.5೥Ͱ12ਓ૿͑ͨ ● νʔϜͱͯ͠ෳ਺ͷ໨ඪΛઓུతʹ௥͑Δঢ়ଶ·Ͱ੔͑ͨ ● ΍Γ͍ͨ͜ͱʹରͯ͠·ͩ·ͩCE଍Γͳ͍ͷͰɺࠓޙ΋࠾༻Λଓ͚͍ͯ͘

3ߦͰ͍͏ͱʁ ● PLAIDͷCustomer Engineer(CE)͸ɺ2022೥1݄͔Βͷ໿1.5೥Ͱ12ਓ૿͑ͨ ● νʔϜͱͯ͠ෳ਺ͷ໨ඪΛઓུతʹ௥͑Δঢ়ଶ·Ͱ੔͑ͨ ● ΍Γ͍ͨ͜ͱʹରͯ͠·ͩ·ͩCE଍Γͳ͍ͷͰɺࠓޙ΋࠾༻Λଓ͚͍ͯ͘ PLAID CEνʔϜͷมԽΛ ࣾ಺υΩϡϝϯτ΋ަ͑ͯ੺དʑʹެ։͠·͢ʂ

gami (@jumpei_ikegami) ● ܦྺ ○ 2016ʙ: PLAID ΤϯδχΞ → Customer Engineer ○ 2015ʙ: ෋࢜௨ ߦ੓ܥSE ○ ʙ2014: ౦ژେֶܦࡁֶ෦ ● ͜Ε·Ͱͷݸਓ׆ಈ ○ [Πϕϯτ] CustomerܥΤϯδχΞ࠲ஊձओ࠵ ○ [ֶशίϯςϯπ੍࡞] Udemy, note, YouTube ○ [ࣥච]ʰ׬શSIer୤ग़ϚχϡΞϧʱ ○ [ొஃ] σϒετ2019, σϒαϛ2020, σϒαϛ2021 Summer ○ [Podcast] ͕͠ͳ͍ϥδΦ ύʔιφϦςΟ ࣗݾ঺հ

ͳͥCEΛ૿΍͢ඞཁ͕͔͋ͬͨʁ

PLAIDʹ͍ͭͯ ● KARTEͱ͍͏SaaSϓϩμΫτΛఏڙ ○ σδλϧ઀఺ʹ͓͚ΔϢʔβʔղੳ΍ΞΫγϣϯ഑৴ ○ ओʹϚʔέςΟϯά΍αϙʔτྖҬͰར༻͞ΕΔ ○ ΤϯλʔϓϥΠζ޲͚

KARTE؅ཧը໘ʢϢʔβʔϦετʣ

KARTE؅ཧը໘ʢΞΫγϣϯΤσΟλʣ

ͳͥCEΛ૿΍͢ඞཁ ͕͔͋ͬͨʁ 1. KARTEͷಋೖ΍׆༻ʹ͸ΤϯδχΞϦϯάεΩϧ͕ඞཁ ○ Web΍NativeApp΁ͷSDKಋೖ ○ Ϣʔβʔʹදࣔ͢ΔΞΫγϣϯΛHTML/CSS/JSͰ࣮૷ ○ SQLʹΑΔσʔλͷՃ޻ɾநग़ ○ Node.jsΛ࢖ͬͨ֎෦࿈ܞػೳͷ࣮૷ 2. CEͰΧόʔ͢΂͖ྖҬ͕޿ൣ ○ ϓϦηʔϧε ○ ςΫχΧϧαϙʔτ ○ ιϦϡʔγϣϯ࣮૷ ○ Professional Service 3. ϓϩμΫτΛऔΓר͘ঢ়گͷෳࡶԽ ○ ϓϩμΫτ਺ͷ૿Ճ ○ ސ٬਺ͷ૿Ճ ○ ׆༻ํ๏ͷଟ༷Խɾߴ౓Խ

KARTEपลͷσʔλͷྲྀΕ

ΞΫγϣϯΛΧελϚΠζ͢ΔʢHTML/CSS/JSʣ

σʔλΛՃ޻ɾநग़ɾ෼ੳ͢ΔʢSQLʣ

ϦΞϧλΠϜ֎෦࿈ܞج൫ KARTE Craft

֎෦γεςϜͱϦΞϧλΠϜ࿈ܞ͢ΔʢNode.jsʣ

ͳͥCEΛ૿΍͢ඞཁ ͕͔͋ͬͨʁ 1. KARTEͷಋೖ΍׆༻ʹ͸ΤϯδχΞϦϯάεΩϧ͕ඞཁ ○ Web΍NativeApp΁ͷSDKಋೖ ○ Ϣʔβʔʹදࣔ͢ΔΞΫγϣϯΛHTML/CSS/JSͰ࣮૷ ○ SQLʹΑΔσʔλͷՃ޻ɾநग़ ○ Node.jsΛ࢖ͬͨ֎෦࿈ܞػೳͷ࣮૷ 2. CEͰΧόʔ͢΂͖ྖҬ͕޿ൣ ○ ϓϦηʔϧε ○ ςΫχΧϧαϙʔτ ○ ιϦϡʔγϣϯ࣮૷ ○ Professional Service 3. ϓϩμΫτΛऔΓר͘ঢ়گͷෳࡶԽ ○ ϓϩμΫτ਺ͷ૿Ճ ○ ސ٬਺ͷ૿Ճ ○ ׆༻ํ๏ͷଟ༷Խɾߴ౓Խ

CEνʔϜͷਓ਺ͱऔΓ૊Έͷมભ

νʔϜ্ཱͪ͛ظ ೥ ݄ CEਓ਺ ग़དྷࣄ 2021೥ 9݄ 1໊ CEνʔϜ࢝ಈ ɾgamiͱCSϝϯόʔ2໊Ͱ࢝ಈɻ࠷ॳ͸BizOpsతͳػೳ΋ؚΜͰ͍ͨ ɾͱʹ͔͘࠾༻ΛਐΊΔͨΊʹgamiͷΠϯλϏϡʔهࣄΛྔ࢈ͨ͠Γ 12݄ ୈ0ճʮCustomerܥΤϯδχΞ࠲ஊձʯ 2022೥ 1-5݄ 7໊ ܭ6໊͕CEͱͯ͠JOIN ɾத్5໊ʢݩNRI, IBM, ϫʔΫεͳͲʣ ɾ৽ଔ1໊ʢ௕ظΠϯλʔϯܦ༝ʣ

[2021೥9-12݄] ࠾༻޿ใͷͨΊͷΠϯλϏϡʔهࣄΛྔ࢈

νʔϜ੔͑ظ ೥ ݄ CEਓ਺ ग़དྷࣄ 2022೥ 7݄ 7໊ QuarterຖͷϑΥʔΧε੍Λ։࢝ ɾ3ϲ݄ຖʹෳ਺ςʔϚΛઃ͚ͯPJνʔϜΛ૊ΜͰେ͖ͳ՝୊Λղ͖ʹ͍͘ 11-12݄ ૊৫্ͷҐஔ෇͚΍CE಺Ͱͷ໾ׂΛ੔ཧʢΦϑαΠτMTG ᶃʣ ɾEcosystem Dept ͷ General CE ͱ Product Dept ͷ Product CE ΁ 2023೥ 3݄ CEओಋͰιϦϡʔγϣϯϒϩάΛ։ઃ 3-4݄ 11໊ ܭ4໊͕General CEʹJOIN ɾத్2໊ʢݩϫʔΫε, Kyndrylʣ ɾࣾ಺ҟಈ2໊ʢݩBizϝϯόʔʣ 4݄ CEͷOnboarding༻εΩϧϚοϓΛ੔උ Unit੍Λ։࢝ʢΦϑαΠτMTG ᶄʣ ɾSolution / CRE / Sales / Architect ͷ4 Unit

[2022೥7݄] QuarterຖͷϑΥʔΧε੍Λ։࢝

[2022೥11݄ࠒ] CE Λ General CE ͱ Product CE ʹ෼ׂ General CE (10) Engineer PdM Designer Ecosystem Dept Ecosystem Engineer Product Dept Product CE (4)

[2023೥4݄ࠒ] CE Onboarding༻εΩϧϚοϓ

[2023೥3݄] CEओಋͰιϦϡʔγϣϯϒϩάΛ։ઃ

[2023೥4݄ࠒ] Unit੍Λ։࢝

CEνʔϜ্ཱͪ͛ͰֶΜͩ͜ͱ

ʮCE࠾༻ʯʹؔ͢Δֶͼ ● CEͷʮࣾձతࣄۀతՁ஋ʯɺʮָ͠͞ʯɺʮΩϟϦΞ૾ʯΛݴޠԽͯ͠ൃ৴͢Δͷେࣄ ○ ϚΠφʔ৬छ͔ͭδΣωϥϦετͰʮΑ͘Θ͔ΒΜʯͱͳΓ͕ͪ ● ʮඇελʔτΞοϓ͕͍ͩۙ৬छͷਓʯΛ࠾༻ͯ͠׳Εͯ΋Β͏ͷ͕࠷΋ૣ͍ ○ SIerͷSE΍ςΫχΧϧηʔϧεɺେखύοέʔδϕϯμʔͷΤϯδχΞɺetc… ○ ελʔτΞοϓͷCE/CRE͸ϨΞա͗ΔͷͰɺ͔ͦ͜Β࠾༻͢Δͷ͸ఘΊΔ ● Techࢤ޲͋ΔएखBizϝϯόʔ͔Βͷࣾ಺ҟಈ΋શવ͋Γ ○ ಛʹϓϦηʔϧεدΓͷ໾ׂͰcanΛ׆͔͠΍͍͢ ○ ΤϯδχΞϦϯάεΩϧ͸ɺChat GPTʹॿ͚ͯ΋Β͍ͳ͕Β࣮຿Ͱؤுͬͯ֫ಘͯ͠΋Β͏

ʮνʔϜӡӦʯʹؔ͢Δֶͼ ● ʮ3ϲ݄εύϯͰେ͖Ίͷ໨ඪʹऔΓ૊ΜͰৼΓฦΔʯͱ͍͏αΠΫϧ͸ྑ͔ͬͨ ○ ͍ͭʮݸਓ঎ళʯʹͳΓ͕ͪɻେ͖ͳ՝୊͸์ஔ͞Ε΍͍͢ ● Unit੍͸΋ͬͱগਓ਺ͷࠒ͔Β΍ͬͯ΋͍͍͘Β͍ྑ͔ͬͨ ○ Ϧʔμʔʢgamiʣͷwill/canʹҾͬுΒΕͣʹॏཁͳςʔϚʹύϥϨϧʹऔΓ૊ΊΔ ○ ϝϯόʔͷ׆ಈʹภΓΛ෇͚Δ͜ͱͰɺݸʑਓͷwill/canΛ׆͔͠΍͘͢ͳΔ ● ΧΦεΛऴΘΒͤΔͨΊͷ੔ཧʹ͸ɺΦϑαΠτMTG͕͔ͳΓ༗ޮͩͬͨ ○ ໨ͷલͷۀ຿͔Β཭Εͳ͍ͱ௕ظ໨ઢͷ࿩ͳΜͯͰ͖ͳ͍ ○ ιϦϡʔγϣϯϒϩά։ઃ΍Unit੍։࢝΋ΦϑαΠτMTGͰܾ·ͬͨ

એ఻

PLAID Ͱ͸ Customer Engineer Λେืूͯ͠·͢ʂ ● ։ൃ΋ސ٬޲͖߹͍΋Ͳͬͪ΋΍Γ͍ͨδΣωϥϦετࢤ޲ͷํʹ͓͢͢Ίʂ ● PLAID࠾༻αΠτ͔ΒɺؾܰʹΤϯτϦʔ͓଴ͪͯ͠·͢ʂ

Thank you !