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Winning the client relationship game (Without selling your soul) @mayabruck // www.pixotech.com

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TRUTH Relationships are tough.

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The design process is weird and complicated because it involves people, who are weird and complicated. MARK BOULTON

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A LITTLE BIT OF BACKGROUND

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WHY WE’RE HERE:

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ONE How to pick good clients

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TWO Aha Moments

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THREE Tools & Techniques

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#BESTCLIENTS

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@jpamental Engaged, interested & passionate about what they do!

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@winterbureau Want to involve you in the full scope of a project so you can be a valuable collaborator.

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@CateKompare have realistic expectations for cost and timelines. And good attitudes.

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@JasonSpeaking The most important char. is mutual respect. They respect you and your craft. You respect them and their needs.

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@mayabruck Recognize the value of your services and are responsive, passionate partners.

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AND NOW, A STORY

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AND NOW, ANOTHER STORY

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You’re so focused on not doing things wrong that you’re not focused on doing things right. MY AWESOME COLLEAGUE DANIELLE

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APPROACH CLIENTS WITH HONESTY & CONFIDENCE

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Dear designers, clients from hell only work with designers from hell. Reflect on your life. ANDY RUTLEDGE

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TOOLS & TECHNIQUES

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Everything you do during the the course of a project has an effect on your client’s expectations. You can either choose to lead the conversation or not. ROB HARR

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BE THOROUGH DURING THE SALES PROCESS

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REQUIRE A CONTRACT

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Starting a job without a contract is like putting a condom on after you’ve taken a home pregnancy test. It’s just not going to help you at that point. MIKE MONTEIRO

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F*ck You. Pay Me. MIKE MONTEIRO From Creative Mornings SF

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COMMIT TO BUDGET TRANSPARENCY

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COMMUNICATE & DOCUMENT CHANGES

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HOLD WEEKLY MEETINGS

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TO SUM IT UP

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Remember that dogs clients are a reflection of us, so when we work with them, we are also working on ourselves. CESAR MILLAN, Dog Whisperer

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Thank you! www.speakerdeck.com/MayaBruck @mayabruck // www.pixotech.com