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Sarah Stokes
Design Leader / Coach
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No matter what age, we’re
able to be wise
Knowledge doesn’t equal
wisdom
Fresh perspectives can be
wise perspectives
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“The ability to use your knowledge and experience to make good
decisions and judgements”
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McKenna, B., & Rooney, D. (2019). Wise leadership. In R. J. Sternberg & J. Glück (Eds.), The
Cambridge handbook of wisdom (pp. 649–675). Cambridge University Press.
https://doi.org/10.1017/9781108568272.030
Research says wise leaders:
● Have foresight
● Use reason, experience and careful observation
● Allow for non-rational and subjective elements when making decisions
● Have an orientation beyond self-interest and towards the Common Good
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“Knowing yourself is the beginning of all wisdom”
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Q: When have you experienced wise leadership in your career and what
did that person do?
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● When are you at your best?
● What triggers you?
● What are your strengths?
● Ask for feedback / advice
● Build some time in to reflect on your days
● Practise mindfulness
So that you can be aware of your thoughts and feelings, and
respond accordingly
Spend some time reflecting on:
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“In real life, wisdom manifests itself in situations that are important,
difficult, uncertain, and emotionally challenging. Neither cognitive nor
personality components of wisdom alone are sufficient to understand
real-life wisdom”
The Wisdom Researchers and the Elephant: An Integrative Model of Wise Behavior
Glück, J., & Weststrate, N. M. (2022)
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When we think about enacting wisdom,
we have many techniques in the design
process
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“The only true wisdom is knowing you know nothing.”
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Dror, Itiel E., Alvaro Pascual-Leone, and Vilayanur Ramachandran. "The paradox of human expertise:
why experts get it wrong." The paradoxical brain 177 (2011).
✅ ❌
- Focus
- Speed
- Inflexibility
- Tunnel vision
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● Assumption mapping
● Known / unknowns
● Pre -mortems
● DVF collaborating
● Customer research / data
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“Wisdom is your perspective on life, your sense of balance, your
understanding of how the various parts and principles apply and relate
to each other.”
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Popularised by Covey in Seven Habits of Highly Effective People
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“...Grant me the serenity to accept the things I cannot change, the
courage to change the things I can, and the wisdom to know the
difference.”
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● Customer research
● Diversity of inputs
● Data
● Stakeholder interviews
● Service blueprints
● Mystery shopping
● 360 reviews
● Feedback culture
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The Wise Leader, Dr Paul Lawrence and Dr Suzi Skinner, publishing in 2023
https://leadingsystemically.com/thought-leadership/white-papers/
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“To be humble is to recognise our personal limitations and to
happily accept those limitations as inevitable.
It is to recognise that the world will always be too complex for us to
understand in its entirety, and to be curious about that and to be
curious as to what others are thinking and feeling.”
The Wise Leader, Dr Paul Lawrence and Dr Suzi Skinner, publishing in 2023
https://leadingsystemically.com/thought-leadership/white-papers/
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What is Phronesis: “The habit of making the right decisions and taking
the right actions in context, and relentless pursuit of excellence for the
common good.”
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● Build your self-awareness
● Be humane
● Reflect, be mindful
● Stay curious, always be learning
● Take the observer POV
● Be collaborative / engage in dialogue
● Take action - use our tools and techniques
Practical wisdom:
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Special thanks to Kat for support on the Viz Comms!
@sarahlucystoked
Sarah Stokes
Design Leader / Coach