Empowering
Customer
Success
Operations With
No-code Flows
Nicolas Grenié - Postman Meetup 2022
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Typeform
Forms and surveys for meaningful
conversations, at scale
VideoAsk
Asynchronous interactions
that get you face-to-face
with customers
Chat
The no-code chatbot builder
Our products
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@picsoung
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Let’s take an
example
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As a customer:
I want to turn off
branding on all
my typeforms
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Our regular answer:
Sorry not possible
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Sometimes:
use our API
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Sometimes:
use our API
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Ticket closed ✅
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Ideal customer experience
Plug and play
No code
Tech agnostic
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Document for reusability
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Collections are great but
Hard to understand what’s happening under the hood
Looping is not built-in
Not every Tech CS folk can build those scripts
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Flows to the
rescue 💪
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Visual builder
No setup required
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Next steps
Build more to inspire others
Onboard tech CS on how to build their own Flows
List most common CS requests that could be solved
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@picsoung
Questions?
Images from Unsplash
Typeform workspace