Giving back to the community through transparency and a public handbook

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GIVING BACK TO THE GIVING BACK TO THE COMMUNITY THROUGH COMMUNITY THROUGH TRANSPARENCY AND A TRANSPARENCY AND A PUBLIC HANDBOOK PUBLIC HANDBOOK May 16, 2024 Cynthia Ng @TheRealArty

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ABOUT ME ABOUT ME

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ABOUT ME ABOUT ME Documentarian

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ABOUT ME ABOUT ME Documentarian Blogger

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ABOUT ME ABOUT ME Documentarian Blogger (Former) Web developer

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ABOUT ME ABOUT ME Documentarian Blogger (Former) Web developer Current GitLab handbook "owner"

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Tambako The Jaguar. (2011). A couple of relaxed pigs. Flickr. https://flic.kr/p/arqcdX CC BY-ND 2.0

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ANSWER THESE QUESTIONS ANSWER THESE QUESTIONS

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ANSWER THESE QUESTIONS ANSWER THESE QUESTIONS Do you have processes that need to be followed?

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ANSWER THESE QUESTIONS ANSWER THESE QUESTIONS Do you have processes that need to be followed? Do you have shared workflows with other teams?

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ANSWER THESE QUESTIONS ANSWER THESE QUESTIONS Do you have processes that need to be followed? Do you have shared workflows with other teams? Do you have information that you frequently share?

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ANSWER THESE QUESTIONS ANSWER THESE QUESTIONS Do you have processes that need to be followed? Do you have shared workflows with other teams? Do you have information that you frequently share? Do you have people from other organizations ask how you do things?

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A HANDBOOK: WHAT AND WHY A HANDBOOK: WHAT AND WHY

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WHAT IS A HANDBOOK? WHAT IS A HANDBOOK?

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WHAT IS A HANDBOOK? WHAT IS A HANDBOOK? A handbook is a type of reference work, or other collection of instructions, that is intended to provide ready reference. - Wikipedia

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WHAT IS A HANDBOOK? WHAT IS A HANDBOOK? A handbook is a type of reference work, or other collection of instructions, that is intended to provide ready reference. - Wikipedia The handbook is the central repository for how we run the company.

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- GitLab WHY A HANDBOOK? WHY A HANDBOOK?

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WHY A HANDBOOK? WHY A HANDBOOK? “Shared reality” with a Single Source of Truth (SSoT)

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WHY A HANDBOOK? WHY A HANDBOOK? “Shared reality” with a Single Source of Truth (SSoT) Low-context communication

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WHY A HANDBOOK? WHY A HANDBOOK? “Shared reality” with a Single Source of Truth (SSoT) Low-context communication Documented workflows promote

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WHY A HANDBOOK? WHY A HANDBOOK? “Shared reality” with a measurement clarity Single Source of Truth (SSoT) Low-context communication Documented workflows promote

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WHY A HANDBOOK? WHY A HANDBOOK? “Shared reality” with a measurement clarity results standardization Single Source of Truth (SSoT) Low-context communication Documented workflows promote

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WHY A HANDBOOK? WHY A HANDBOOK? “Shared reality” with a measurement clarity results standardization worker autonomy Single Source of Truth (SSoT) Low-context communication Documented workflows promote

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WHY A HANDBOOK? WHY A HANDBOOK? “Shared reality” with a measurement clarity results standardization worker autonomy efficient onboarding / inclusivity Single Source of Truth (SSoT) Low-context communication Documented workflows promote

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WHY A HANDBOOK? WHY A HANDBOOK? “Shared reality” with a measurement clarity results standardization worker autonomy efficient onboarding / inclusivity continuous improvement Single Source of Truth (SSoT) Low-context communication Documented workflows promote

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WHY A HANDBOOK? WHY A HANDBOOK? “Shared reality” with a measurement clarity results standardization worker autonomy efficient onboarding / inclusivity continuous improvement operational scalability Single Source of Truth (SSoT) Low-context communication Documented workflows promote

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CREATING A HANDBOOK CREATING A HANDBOOK

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WHAT YOU NEED WHAT YOU NEED

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WHAT YOU NEED WHAT YOU NEED Buy-in

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WHAT YOU NEED WHAT YOU NEED Buy-in Location / Version controlled tool

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WHAT YOU NEED WHAT YOU NEED Buy-in Location / Version controlled tool Easy (enough) to use

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WHAT YOU NEED WHAT YOU NEED Buy-in Location / Version controlled tool Easy (enough) to use Reinforcement

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WHAT YOU NEED WHAT YOU NEED Buy-in Location / Version controlled tool Easy (enough) to use Reinforcement Public by default (separate internal only)

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WHAT YOU NEED WHAT YOU NEED Buy-in Location / Version controlled tool Easy (enough) to use Reinforcement Public by default (separate internal only) Start small and iterate

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GITLAB HANDBOOK PAGES GITLAB HANDBOOK PAGES Source: https://handbook.gitlab.com/handbook/about/#count-handbook-pages

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SET EXPECTATIONS TO ENCOURAGE SET EXPECTATIONS TO ENCOURAGE CONTRIBUTIONS CONTRIBUTIONS

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ENCOURAGING CONTRIBUTIONS ENCOURAGING CONTRIBUTIONS

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ENCOURAGING CONTRIBUTIONS ENCOURAGING CONTRIBUTIONS Invite collaboration on changes

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ENCOURAGING CONTRIBUTIONS ENCOURAGING CONTRIBUTIONS Invite collaboration on changes Have guidelines on what level of review is required

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ENCOURAGING CONTRIBUTIONS ENCOURAGING CONTRIBUTIONS Invite collaboration on changes Have guidelines on what level of review is required Have clear guidelines on internal-only information

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ENCOURAGING CONTRIBUTIONS ENCOURAGING CONTRIBUTIONS Invite collaboration on changes Have guidelines on what level of review is required Have clear guidelines on internal-only information Example: SAFE framework

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WHY A PUBLIC HANDBOOK? WHY A PUBLIC HANDBOOK? For the same reasons!

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WHY A PUBLIC HANDBOOK? WHY A PUBLIC HANDBOOK?

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WHY A PUBLIC HANDBOOK? WHY A PUBLIC HANDBOOK? Efficiency

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Source: Support Driven Slack: #leadership. Used with permission.

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WHY A PUBLIC HANDBOOK? WHY A PUBLIC HANDBOOK? Efficiency

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WHY A PUBLIC HANDBOOK? WHY A PUBLIC HANDBOOK? Efficiency Consistency

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WHY A PUBLIC HANDBOOK? WHY A PUBLIC HANDBOOK? Efficiency Consistency Collaboration

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WHY A PUBLIC HANDBOOK? WHY A PUBLIC HANDBOOK? Efficiency Consistency Collaboration Operational transparency

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Harvard Business Review, March-April 2019. when people see the work going on behind the scenes, they value the service more. - Ryan Buell on Operational Transparency https://hbr.org/2019/03/operational-transparency

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WHY A PUBLIC HANDBOOK? WHY A PUBLIC HANDBOOK? Efficiency Consistency Collaboration Operational transparency

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WHY A PUBLIC HANDBOOK? WHY A PUBLIC HANDBOOK? Efficiency Consistency Collaboration Community resource Operational transparency

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Source: LinkedIn post

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WHY A PUBLIC HANDBOOK? WHY A PUBLIC HANDBOOK? Efficiency Consistency Collaboration Community resource Operational transparency

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WHY A PUBLIC HANDBOOK? WHY A PUBLIC HANDBOOK? Efficiency Consistency Collaboration Community resource Data source Operational transparency

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TAKE AWAY TAKE AWAY

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A public handbook is a way to give back

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OTHER WAYS TO SHARE OTHER WAYS TO SHARE

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OTHER WAYS TO SHARE OTHER WAYS TO SHARE Write publicly

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OTHER WAYS TO SHARE OTHER WAYS TO SHARE Write publicly Blog

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OTHER WAYS TO SHARE OTHER WAYS TO SHARE Write publicly Blog Article

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OTHER WAYS TO SHARE OTHER WAYS TO SHARE Write publicly Blog Article Newsletter

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OTHER WAYS TO SHARE OTHER WAYS TO SHARE Write publicly Blog Article Newsletter Make resources public

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OTHER WAYS TO SHARE OTHER WAYS TO SHARE Write publicly Blog Article Newsletter Make resources public LibraryToolshed.ca