Internal-Facing Products Don't Have to Be Bad - ProductTank

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Internal-Facing Products Don’t Have to Be Bad - João Craveiro, Senior Product Manager ProductTank Lisbon - Sep 2019 Photo by Tatiana Lapina on Unsplash @jpgcc_

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@jpgcc_

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@jpgcc_

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Identity veriﬁcation at the speed of life. san francisco . new york . london . lisbon . paris . new delhi . singapore

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Internal-Facing Product @jpgcc_ Photo by Krisjanis Mezulis on Unsplash

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Product

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João Craveiro, “Marty meets Martin: connecting the two triads of Product Management” (https://jpgcc.eu/blog/marty-meets-martin/) UX Tech Business Product @jpgcc_ usable feasible valuable Find the UX that matches the customer’s Job To Be Done, and deliver that experience Achieve business goals in exchange for delivering value to the customer Can we build (and maintain) with available technology and cost compatible with business goals? Is there anything here that would not apply to an internal-facing product?

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Strategy

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Why? What? How? @jpgcc_ Eric Ries, The Lean Startup (2011) Vision Product Strategy

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@jpgcc_ Product Company Vision Business Strategy Strategy P Vision

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Solution Ideas Product KPIs @jpgcc_ Overarching goal Company goals Company KPIs Desired outcomes Opportunity Solution Tree Teresa Torres OKRs Product vision / /Team mission Opportunities Experiments

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Team Cross-functional Mission-driven Long-lived @jpgcc_ Photo by Chris Slupski on Unsplash

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Users

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It’s not like they can use something else (Or can they?...) Photo by JJ Ying on Unsplash @jpgcc_

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Humans Be fair Be ethical @jpgcc_ Photo by Annie Spratt on Unsplash

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Meet your users ey’re right there! If not... Photo by NESA by Makers on Unsplash @jpgcc_

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GO and meet your users (At least periodically.) Photo by Dushyant Chaturvedi on Unsplash @jpgcc_

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Take your team with you! @jpgcc_ Photo by Chris Slupski on Unsplash

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Stakeholders

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Keep satisﬁed Manage closely Monitor Keep informed Interest Power High Interest Stakeholders

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May try to manage the product/team Photo by Cherylyn Ang on Unsplash @jpgcc_

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Can be your best allies @jpgcc_ @jpgcc_ Photo by Farzad Mohsenvand on Unsplash

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Protect the team by exposing the team Photo by Gift Habeshaw on Unsplash @jpgcc_

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Prioritisation @jpgcc_ Photo by Nicolas Tissot on Unsplash

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Data driven -informed Photo by Stephen Dawson on Unsplash @jpgcc_

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“Not now, because…” Photo by Will H McMahan on Unsplash @jpgcc_

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Clear expectations @jpgcc_ @jpgcc_ Photo by Etienne Boulanger on Unsplash

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Keep satisﬁed Manage closely Monitor Keep informed Interest Power Low Interest Stakeholders

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If they’re stakeholders, why aren’t they interested? @jpgcc_ @jpgcc_ Photo by Melanie Dretvic on Unsplash If they’re not interested, what stake do they hold?

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Bigger ﬁsh to fry @jpgcc_ Photo by lalo Hernandez on Unsplash

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They have another piece of the pie (and they want more…) @jpgcc_ @jpgcc_ Photo by Hugo Aitken on Unsplash

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They’re the ones who cut & serve the pie @jpgcc_ @jpgcc_ Photo by Hugo Aitken on Unsplash

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Blow the team’s @jpgcc_ @jpgcc_ Photo by Etienne Boulanger on Unsplash

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Execution

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You’ll always have less People | Budget | Time @jpgcc_ @jpgcc_ Photo by Sorry imKirk on Unsplash

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Focus @jpgcc_ @jpgcc_ Photo by Paul Skorupskas on Unsplash

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Outcome over Output @jpgcc_ @jpgcc_ Photo by Austin Distel on Unsplash

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Team Cross-functional Mission-driven Long-lived Product-oriented @jpgcc_ Photo by Chris Slupski on Unsplash

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@jpgcc_ @jpgcc_ Photo by Alexander Mils on Unsplash

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Internal-Facing Products Don’t Have to Be Bad - João Craveiro, Senior Product Manager ProductTank Lisbon - Sep 2019 Photo by Tatiana Lapina on Unsplash @jpgcc_ This was...

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João Craveiro Senior Product Manager https:// jpgcc.eu https://twitter.com/ @jpgcc_ BLOG https://linkedin.com/in/ jpgcc