User State Driven System with Amazon EventBridge & KARTE

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1 User State Driven System with Amazon EventBridge & KARTE Naohiko Takemura / PLAID, Inc / Head of engineering ɹɹʛɹɹ© PLAID Inc. 2020.10.28 ʛ ϏδωεʹΞδϦςΟʔΛ΋ͨΒ͢SaaS+αʔόʔϨε ʛɹ

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2 2020.10.28 ʛ ϏδωεʹΞδϦςΟʔΛ΋ͨΒ͢SaaS+αʔόʔϨε ʛɹ ɹɹʛɹɹ© PLAID Inc. ஛ଜ ঘ඙ גࣜձࣾϓϨΠυ Head of Engineering Backend / Infra 2014೥11݄ೖࣾ BlackMusic ि຤ΪλϦετ Թઘ BizDev with CloudProvider github : tik-son 10 twitter : tikson ࣗݾ঺հ

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3 2020.10.28 ʛ ϏδωεʹΞδϦςΟʔΛ΋ͨΒ͢SaaS+αʔόʔϨε ʛɹ ɹɹʛɹɹ© PLAID Inc. גࣜձࣾϓϨΠυʹ͍ͭͯ גࣜձࣾϓϨΠυ ౦ژ౎தԝ۠ۜ࠲6-10-1 GINZA SIX 10F ઃཱɿ2011೥10݄ ैۀһɿ210໊ ※2020೥4݄1೔ ࣌఺ 3

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4 2020.10.28 ʛ ϏδωεʹΞδϦςΟʔΛ΋ͨΒ͢SaaS+αʔόʔϨε ʛɹ ɹɹʛɹɹ© PLAID Inc. Event Driven System ʁ Event Driven System

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5 2020.10.28 ʛ ϏδωεʹΞδϦςΟʔΛ΋ͨΒ͢SaaS+αʔόʔϨε ʛɹ ɹɹʛɹɹ© PLAID Inc. Event Driven System • ΠϕϯτۦಈܕΞʔΩςΫνϟʢEDAʣ͸ɺΠϕϯτͷੜ੒ɺݕग़ɺফඅɺ͓ΑͼΠϕϯτ΁ͷରԠΛଅਐ͢Δ ιϑτ΢ΣΞΞʔΩςΫνϟύϥμΠϜͰ͢ɻ • Πϕϯτ͸ʮঢ়ଶͷେ෯ͳมԽ ( a signiﬁcant change in state)ʯͱͯ͠ఆٛͰ͖·͢ɻͨͱ͑͹ɺফඅऀ͕ं Λߪೖ͢Δͱɺंͷঢ়ଶ͕ʮൢചதʯ͔ΒʮൢചࡁΈʯʹมΘΓ·͢ɻ ࣗಈंσΟʔϥʔͷγεςϜΞʔΩς Ϋνϟ͸ɺ͜ͷঢ়ଶͷมԽΛɺΞʔΩςΫνϟ಺ͷଞͷΞϓϦέʔγϣϯʹͦͷൃੜΛ஌ΒͤΔ͜ͱ͕Ͱ͖ΔΠ ϕϯτͱͯ͠ѻ͏৔߹͕͋Γ·͢ɻ https://en.wikipedia.org/wiki/Event-driven_architecture with Google Translate Event Driven System

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6 2020.10.28 ʛ ϏδωεʹΞδϦςΟʔΛ΋ͨΒ͢SaaS+αʔόʔϨε ʛɹ ɹɹʛɹɹ© PLAID Inc. • γϯϓϧͳEvent Driven System Ͱ͋Ε͹ɺAWSͷαʔϏεͷ૊Έ߹ΘͤͰ؆୯ʹ࣮ݱͰ͖Δ https://aws.amazon.com/jp/lambda/ Event Driven System

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7 2020.10.28 ʛ ϏδωεʹΞδϦςΟʔΛ΋ͨΒ͢SaaS+αʔόʔϨε ʛɹ ɹɹʛɹɹ© PLAID Inc. User State Driven System ʁ User State Driven System

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8 2020.10.28 ʛ ϏδωεʹΞδϦςΟʔΛ΋ͨΒ͢SaaS+αʔόʔϨε ʛɹ ɹɹʛɹɹ© PLAID Inc. User State Driven System • ਓͷঢ়ଶ( User State ) ͷมԽΛτϦΨʔʹۦಈ • ༷ʑͳγεςϜ͕ଘࡏ͢Δ͕ɺ࠷ऴతͳϦΞΫγϣϯઌͱͯ͠͸ਓͰ͋Δ͜ͱ͕ଟ͍ • ਓʹରͯ͠ɺద੾ʹϦΞΫγϣϯ͕Ͱ͖Ε͹Ϣʔβମݧ͕޲্͠ɺγεςϜͷ໨తΛୡ੒͠΍͘͢ͳΔ͸ͣ • ਓʹରͯ͠ɺద੾ͳϦΞΫγϣϯΛ͢ΔͨΊʹ͸ɺ ݱ࣮ੈքͱಉ͡ͰUser StateͷมԽΛϦΞϧλΠϜʹଊ͑Δ ͜ͱ͕ॏཁ • σʔλ͕ଟ͚Ε͹ଟ͍΄ͲUser Stateͷղ૾౓͸্͕Δ͕ɺγεςϜͷཁ݅͸ʁ • େྔͷσʔλΛऩू͢ΔΠϯϑϥ • େྔͷσʔλʹରͯ͠աڈͷߦಈ͔Βͷ༷ʑͳมԽΛϦΞϧλΠϜʹղੳ͢ΔղੳΤϯδϯ • ࣮ݱํ๏ʁ ࣗલͰ࣮ݱ͢ΔίετύϑΥʔϚϯε͸ʁ User State Driven System

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9 2020.10.28 ʛ ϏδωεʹΞδϦςΟʔΛ΋ͨΒ͢SaaS+αʔόʔϨε ʛɹ ɹɹʛɹɹ© PLAID Inc. ֬ೝ͢Δ جຊαʔϏε΍͝ར༻ํ๏Λ͝঺հ͠·͢ɻ ͓ಘͳಛయ΍໾ཱͭ৘ใ͕ຬࡌͰ͢ɻ ॳΊͯͷํ΁ ְתּׅ然钠ׅ׷ 6*رؠ؎ش٦׌ֽוזַזַ♳麦׃זְծ➙ ״׶إٔؗ،حف׃׋ְהְֲ倯䗳铣דׅկ UIرؠ؎ش٦ָ濼׏גֶֻץֹ 7אךرؠ؎ٕٝ٦ٕ DESIGN RULES » CHECK ׆׏ה⢪ִ׷،؎ذي׌ֽ׾䲧ִת׃׋կ ֿך堣⠓׾ֶ鋅鷕׃זֻկ 窫㼎ծ 妜׃ְ ౙͷओ໾ɺ Ξ΢λʔ COLLECTION OUTER 嗚稊勴⟝׾㼰׃㢌刿ׅ׷׌ֽדծ֮ז׋ך椚䟝ך暟⟝ח⳿⠓ִ׷〳腉䚍ָ넝ֻז׶תׅկ 勴⟝׾㢌ִג嗚稊׃ג׫גֻ׌ְׁկ ׀䋞劄ך暟⟝כ 鋅אַ׶תׇ׿ד׃׋ַ ꟗׄ׷ ҰਓҰਓʹ߹Θͤͨ ސ٬ମݧΛఏڙ WebαΠτͷ๚໰ऀͷߦಈΛ  ސ٬͝ͱʹϦΞϧλΠϜʹղੳ CX(ސ٬ମݧ)ϓϥοτϑΥʔϜ KARTEʹ͍ͭͯ

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10 2020.10.28 ʛ ϏδωεʹΞδϦςΟʔΛ΋ͨΒ͢SaaS+αʔόʔϨε ʛɹ ɹɹʛɹɹ© PLAID Inc. Ұ෦ൈਮ EC / ૯߹௨ൢ ۚ༥ / อݥ IT / αʔϏε ϝʔΧʔ ਓࡐ ඒ༰ / ϔϧεέΞ ෆಈ࢈ / ॅ୐৘ใ ڭҭ / ֶश ཱྀߦ / ަ௨ ίϯςϯπ ※2020೥5݄8೔࣌఺ʢABC/50Իॱʣ KARTEಋೖاۀ༷

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11 2020.10.28 ʛ ϏδωεʹΞδϦςΟʔΛ΋ͨΒ͢SaaS+αʔόʔϨε ʛɹ ɹɹʛɹɹ© PLAID Inc. Real-time, Large-Scale, Global to real-time actions 0.x sec stored 8+ PB events / sec 105,000 inserted / month 1 PB analyzed / month 180+ PB Stats of KARTE

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12 2020.10.28 ʛ ϏδωεʹΞδϦςΟʔΛ΋ͨΒ͢SaaS+αʔόʔϨε ʛɹ ɹɹʛɹɹ© PLAID Inc. Event … Latest User State Action΍ ActionτϦΨʔͷͨΊͷ SegmentͳͲΛઃఆ KARTE ར༻ऀ༷ ͷΤϯυϢʔβ KARTE ར༻ऀ༷ ࣄલʹઃఆ͞ΕͨτϦΨʔͱ Latest User Stateʹج͍ͮͯɺ ActionΛ࣮ߦ 0.x sec etc… Action ૹ৴͞ΕΔEvent͝ͱʹUser State ΛϦΞϧλΠϜʹղੳ Techical Overview of KARTE

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13 2020.10.28 ʛ ϏδωεʹΞδϦςΟʔΛ΋ͨΒ͢SaaS+αʔόʔϨε ʛɹ ɹɹʛɹɹ© PLAID Inc. Event … Latest User State ૹ৴͞ΕΔEvent͝ͱʹUser State ΛϦΞϧλΠϜʹղੳ Action Action΍ ActionτϦΨʔͷͨΊͷ SegmentͳͲΛઃఆ KARTE ར༻ऀ༷ ͷΤϯυϢʔβ KARTE ར༻ऀ༷ ࣄલʹઃఆ͞ΕͨτϦΨʔͱ Latest User Stateʹج͍ͮͯɺ ActionΛ࣮ߦ 0.x sec • ղੳͷ࠷খͷߏ੒ཁૉ • શͯͷEventʹલఏ৚݅͸ͳ͍ “schema-less” • ༷ʑͳEventΛఆٛͰ͖Δ • E.g.) "view", "buy”, "identify" event KARTEͷ “Event” ͱ͸ʁ { "event_name": "buy", "user_id": "random_id", "values: { "item_id": "itemA", "revenue": 5000, "some_ﬁeld": "some_data", "xxx": "yyy" } } Techical Overview of KARTE

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14 2020.10.28 ʛ ϏδωεʹΞδϦςΟʔΛ΋ͨΒ͢SaaS+αʔόʔϨε ʛɹ ɹɹʛɹɹ© PLAID Inc. Event … Latest User State ૹ৴͞ΕΔEvent͝ͱʹUser State ΛϦΞϧλΠϜʹղੳ Action Action΍ ActionτϦΨʔͷͨΊͷ SegmentͳͲΛઃఆ KARTE ར༻ऀ༷ ͷΤϯυϢʔβ KARTE ར༻ऀ༷ ࣄલʹઃఆ͞ΕͨτϦΨʔͱ Latest User Stateʹج͍ͮͯɺ ActionΛ࣮ߦ 0.x sec KARTEͷ “User State” ͱ͸ʁ { "user_id": "random_id", "values": { "buy": { "item_id": { "count": 8, "ﬁrst": "itemA", "last": "itemC", "count_sets": { "itemA": 2, "itemB": 1, "itemC": 5 }, ... }, "revenue": { "count": 8, "min": 100, "max": 5000, "sum": 100000, ... } }, ... } } • Event ΛϢʔβ࣠Ͱ·ͱΊɺ౷ܭ৘ใͳͲΛܭࢉͨ͠΋ͷ • "schema-less" • User Stateͷ֤஋ʹରͯ͠ɺηάϝϯςʔγϣϯΛ࣮ߦ͢Δ • E.g.) itemAΛ̎ճҎ্ߪೖͨ͜͠ͱ͕͋Δ Techical Overview of KARTE

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15 2020.10.28 ʛ ϏδωεʹΞδϦςΟʔΛ΋ͨΒ͢SaaS+αʔόʔϨε ʛɹ ɹɹʛɹɹ© PLAID Inc. AmazonEventBridge as Action • ଟछଟ༷ͳςϯϓϨʔτͳͲΛ༻ҙ • ઐ༻ͷΤσΟλʔ΋༻ҙ͠ɺHTML/CSS/ JavaScriptϨϕϧͰActionΛฤूͰ͖Δ KARTEͷ “Action” etc…

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16 2020.10.28 ʛ ϏδωεʹΞδϦςΟʔΛ΋ͨΒ͢SaaS+αʔόʔϨε ʛɹ ɹɹʛɹɹ© PLAID Inc. AmazonEventBridge as Action • Actionͷ֦ுੑ / ֎෦ Systemͱͷ࿈ܞ ʁ • ؤுΕ͹ग़དྷΔ • ࿈ܞͷͨΊͷΞϓϦ/ΠϯϑϥΛઃܭ/ߏங/ӡ༻ • Action෦෼͕ϘτϧωοΫͰUser State driven system ͷಛੑΛҾ͖ग़͖͠Εͯͳ͔ͬͨ KARTEͷ “Action” ͷ՝୊ etc…

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17 2020.10.28 ʛ ϏδωεʹΞδϦςΟʔΛ΋ͨΒ͢SaaS+αʔόʔϨε ʛɹ ɹɹʛɹɹ© PLAID Inc. AmazonEventBridge as Action • Amazon EventBridgeʹΑͬͯAWSͱKARTE͕؆ ୯ͰγʔϜϨεʹͭͳ͕Δ • όϦΤʔγϣϯ๛͔ͳAWSͷαʔϏεΛ׆༻Ͱ͖ Δ͜ͱͰ༷ʑͳUser State Driven Systemͷ࣮ݱ͕ Մೳ • AWSͷServerLess / Management Service Λ্ख ͘׆༻͢Ε͹ɺ͞Βʹ։ൃ/ӡ༻͕௿ίετʹ etc… Amazon EventBridge Ͱ޿͕Δ“Action”ͱKARTE New Amazon EventBridge

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18 2020.10.28 ʛ ϏδωεʹΞδϦςΟʔΛ΋ͨΒ͢SaaS+αʔόʔϨε ʛɹ ɹɹʛɹɹ© PLAID Inc. • Ϣʔβͷঢ়ଶʹԠͨ͡ి࿩αϙʔτ • ࣗ༝هड़Ξϯέʔτ෼ੳ • ϓϩΞΫςΟϒCall User State driven System with AmazonEventBridge & KARTE × × × Amazon Connect × Amazon Connect Amazon Comprehend

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19 2020.10.28 ʛ ϏδωεʹΞδϦςΟʔΛ΋ͨΒ͢SaaS+αʔόʔϨε ʛɹ ɹɹʛɹɹ© PLAID Inc. • Ϣʔβͷঢ়ଶʹԠͨ͡ి࿩αϙʔτ • ࣗ༝هड़Ξϯέʔτ෼ੳ • ϓϩΞΫςΟϒCall Ϣʔβͷঢ়ଶʹԠͨ͡ి࿩αϙʔτ(KARTE × Amazon Connect) × × × Amazon Connect × Amazon Connect Amazon Comprehend

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2020.10.28 ʛ ϏδωεʹΞδϦςΟʔΛ΋ͨΒ͢SaaS+αʔόʔϨε ʛɹ ɹɹʛɹɹ© PLAID Inc. 20 Ϣʔβͷঢ়ଶʹԠͨ͡ి࿩αϙʔτ(KARTE × Amazon Connect) ి࿩Ͱ໰͍߹ΘͤΔΛબ୒ Amazon ConnectͷFlowʹै͍ ద੾ͳΦϖϨʔλ͔ΒՍి ΦϖϨʔλʔ ໰͍߹ΘͤϙοϓΞοϓ ઀٬αʔϏε Amazon ConnectͰͷ ॲཧΛτϦΨʔ KARTE ར༻ऀ༷ ͷΤϯυϢʔβ Amazon Connect ΤϯυϢʔβͷঢ়ଶʹԠͯ͡ɺద੾ͳจ຺ͱλΠϛϯάͰద੾ͳΦϖϨʔλ͕Սి

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21 2020.10.28 ʛ ϏδωεʹΞδϦςΟʔΛ΋ͨΒ͢SaaS+αʔόʔϨε ʛɹ ɹɹʛɹɹ© PLAID Inc. Event … Latest User State ૹ৴͞ΕΔEvent͝ͱʹUser State ΛϦΞϧλΠϜʹղੳ Action KARTE ར༻ऀ༷ ͷΤϯυϢʔβ ࣄલʹઃఆ͞ΕͨτϦΨʔͱ Latest User Stateʹج͍ͮͯɺ ActionΛ࣮ߦ Amazon Connect AWS Lambda Amazon EventBridge ᶃKARTEͰදࣔͨ͠ϙοϓΞοϓ Ͱ `ి࿩Λ໰͍߹ΘͤΔ` Λ બ୒͢Δ͜ͱͰɺ ίʔϧόοΫʹඞཁͳEvent͕ൃՐ ᶄి࿩Λ͔͚͍ͨstateͰ͋Δ͜ͱΛτϦΨʔʹ Amazon EventBridge ʹ User StateΛૹ৴ ᶅUser State͔Β ඞཁͳ৘ใΛऔಘ/Ճ޻͠ɺ Amazon ConnectͷapiΛcall ᶆLambda͔Β౉͖ͬͯͨ৘ใΛɺ Amazon ConnectͷContactFlow Ͱར༻͠ɺFlowʹै͍ి࿩Λ͔͚Δ Ϣʔβͷঢ়ଶʹԠͨ͡ి࿩αϙʔτ(KARTE × Amazon Connect)

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22 2020.10.28 ʛ ϏδωεʹΞδϦςΟʔΛ΋ͨΒ͢SaaS+αʔόʔϨε ʛɹ ɹɹʛɹɹ© PLAID Inc. ͜ΕʹΑΓɺ·ͣ͸͓٬༷ͷ଴͕ͪ࣌ؒ࡟ݮ͞Ε·͠ ͨɻٙ໰ͷղফͷਫ਼౓΋্͕ΔͷͰɺ͓٬༷ʹͱͬͯͷ ൥Θ͠͞Λ཈੍͢Δ͜ͱ͕Ͱ͖·͢ɻ knowbeͷαʔϏεͷੑ্࣭ɺITϦςϥγʔͷߴ͍͓٬༷ ͹͔ΓͰ͸ͳ͘ɺి࿩ରԠ΁ͷχʔζ͸ڧ͋͘Γ·͢ɻͦ ͜ʹஸೡʹ޲͖߹͑ΔΑ͏ʹͳͬͨͱߟ͍͑ͯ·͢ɻ Ϣʔβͷঢ়ଶʹԠͨ͡ి࿩αϙʔτ(KARTE × Amazon Connect) https://cxclip.karte.io/interview/recruit/

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23 2020.10.28 ʛ ϏδωεʹΞδϦςΟʔΛ΋ͨΒ͢SaaS+αʔόʔϨε ʛɹ ɹɹʛɹɹ© PLAID Inc. • Ϣʔβͷঢ়ଶʹԠͨ͡ి࿩αϙʔτ • ࣗ༝هड़Ξϯέʔτ෼ੳ • ϓϩΞΫςΟϒCall ࣗ༝هड़Ξϯέʔτ෼ੳ (KARTE × Amazon Comprehend) × × × Amazon Connect × Amazon Connect Amazon Comprehend

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2020.10.28 ʛ ϏδωεʹΞδϦςΟʔΛ΋ͨΒ͢SaaS+αʔόʔϨε ʛɹ ɹɹʛɹɹ© PLAID Inc. 24 ࣗ༝هड़Ξϯέʔτ෼ੳ (KARTE × Amazon Comprehend) Ξϯέʔτճ౴ ճ౴಺༰ ෼ੳ/Ωʔϫʔυநग़݁ՌΛ༻͍ͨ ΞΫγϣϯΛ࣮ߦ KARTE ར༻ऀ༷ ͷΤϯυϢʔβ Ξϯέʔτ ઀٬αʔϏε Amazon Comprehend • ײ৘෼ੳ • Ωʔϫʔυநग़ ෼ੳ/Ωʔϫʔυநग़݁ՌΛ KARTEʹૹ৴ ࣗ༝هड़ͷΞϯέʔτͷ݁Ռ͔Βɺײ৘෼ੳͱΩʔϫʔυநग़Λ༻͍ͯɺ ΤϯυϢʔβͷຬ଍౓ͳͲʹԠͨ͡ΞΫγϣϯΛ࣮ߦ ϦΞϧλΠϜղੳ

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25 2020.10.28 ʛ ϏδωεʹΞδϦςΟʔΛ΋ͨΒ͢SaaS+αʔόʔϨε ʛɹ ɹɹʛɹɹ© PLAID Inc. Event … Latest User State ૹ৴͞ΕΔEvent͝ͱʹUser State ΛϦΞϧλΠϜʹղੳ Action KARTE ར༻ऀ༷ ͷΤϯυϢʔβ ࣄલʹઃఆ͞ΕͨτϦΨʔͱ Latest User Stateʹج͍ͮͯɺ ActionΛ࣮ߦ Amazon Comprehend AWS Lambda Amazon EventBridge ᶆAmazon ComprehendͰ ײ৘෼ੳͱΩʔϫʔυΛநग़ ᶅUser State͔Β ඞཁͳ৘ใΛऔಘ/Ճ޻͠ɺ Amazon ComprehendͷapiΛcall ᶇKARTEͷapiΛ࢖͍ɺநग़σʔλΛEventͱͯ͠ൃՐ Event ᶈநग़σʔλΛ༻͍ͨActionΛ࣮ߦ ᶃ KARTEͰදࣔͨ͠ΞϯέʔτΛճ౴͢Δ͜ͱͰɺ Ξϯέʔτͷ಺༰ؚ͕·ΕͨEvent͕ൃՐ ᶄΞϯέʔτ͕ճ౴͞Εͨ͜ͱΛτϦΨʔʹ Amazon EventBridge ʹ User StateΛૹ৴ ࣗ༝هड़Ξϯέʔτ෼ੳ (KARTE × Amazon Comprehend)

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26 2020.10.28 ʛ ϏδωεʹΞδϦςΟʔΛ΋ͨΒ͢SaaS+αʔόʔϨε ʛɹ ɹɹʛɹɹ© PLAID Inc. • Ϣʔβͷঢ়ଶʹԠͨ͡ి࿩αϙʔτ • ࣗ༝هड़Ξϯέʔτ෼ੳ • ϓϩΞΫςΟϒCall ϓϩΞΫςΟϒCall (KARTE × Amazon Connect × shopify) × × × Amazon Connect × Amazon Connect Amazon Comprehend

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27 2020.10.28 ʛ ϏδωεʹΞδϦςΟʔΛ΋ͨΒ͢SaaS+αʔόʔϨε ʛɹ ɹɹʛɹɹ© PLAID Inc. ECӡӦऀ ༧ظͤ͵ܽ඼ʹΑΔ෷ ͍໭͠ͷ৘ใΛૹ৴ ϦΞϧλΠϜղੳ ಛఆͷސ٬ʹϓϩΞΫςΟϒCall KARTE ར༻ऀ༷ ͷΤϯυϢʔβ ༧ظͤ͵ܽ඼ʹΑΔ෷͍໭͠ͳͲͷൃੜΛτϦΨʔʹɺ༏ྑސ٬ʹϓϩΞΫςΟϒCall Amazon Connect AWS Lambda ϓϩΞΫςΟϒCall (KARTE × Amazon Connect × shopify) AWS Lambda

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28 2020.10.28 ʛ ϏδωεʹΞδϦςΟʔΛ΋ͨΒ͢SaaS+αʔόʔϨε ʛɹ ɹɹʛɹɹ© PLAID Inc. … Latest User State ૹ৴͞ΕΔEvent͝ͱʹUser State ΛϦΞϧλΠϜʹղੳ Action KARTE ར༻ऀ༷ ͷΤϯυϢʔβ ࣄલʹઃఆ͞ΕͨτϦΨʔͱ Latest User Stateʹج͍ͮͯɺ ActionΛ࣮ߦ Amazon Connect AWS Lambda Amazon EventBridge ᶃRefund΍DelayͳͲ͕ൃੜ͢ΔλΠϛϯάͰ  shopifyͷEventBridge࿈ܞͰ  Refund΍DelayͳͲͷ৘ใΛૹ৴ ᶅి࿩͕ඞཁͳ༏ྑސ٬Ͱ͋Δ͜ͱΛτϦΨʔʹ (෷͍໭ֹۚ͠΍աڈͷ߹ܭֹ͔ۚΒ൑ఆ) Amazon EventBridge ʹ User StateΛૹ৴ ᶆUser State͔Β ඞཁͳ৘ใΛऔಘ/Ճ޻͠ɺ Amazon ConnectͷapiΛcall ᶇLambda͔Β౉͖ͬͯͨ৘ใΛɺ Amazon ConnectͷContactFlow Ͱར༻͠ɺFlowʹै͍ి࿩Λ͔͚Δ AWS Lambda Amazon EventBridge ᶄLambdaΛ࢖ͬͯɺKARTEͷapiΛcall લఏɿshopify΁ͷKARTEͷλάಋೖ https://support.karte.io/post/2n0VFdxwe3z9wmsYVVCPcG ϓϩΞΫςΟϒCall (KARTE × Amazon Connect × shopify)

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29 2020.10.28 ʛ ϏδωεʹΞδϦςΟʔΛ΋ͨΒ͢SaaS+αʔόʔϨε ʛɹ ɹɹʛɹɹ© PLAID Inc. • Ϣʔβͷঢ়ଶʹԠͨ͡ి࿩αϙʔτ • ࣗ༝هड़Ξϯέʔτ෼ੳ • ϓϩΞΫςΟϒCall ࣮૷ίετ × × × Amazon Connect × Amazon Connect Amazon Comprehend ͦΕͧΕɺඇΤϯδχΞͰ1೔Ͱߏங

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