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Mobile Commerce Mistakes

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WHY YOU SHOULD CARE 0% 25% 50% 75% 100% 2005 2013 Smartphone market share up 17 times in past 6 years. Smartphones Feature Phones 88%

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25,000K 50,000K 75,000K 100,000K 125,000K 150,000K 1 2 3 4 5 6 7 8 9 10 iPod iPhone iPad WHY YOU SHOULD CARE Cumulative quarterly units shipped after launch

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0% 5% 10% 15% 20% 25% 30% 2008 2009 2010 2011 2012 2013E 2014E 27% 20% 15% 10% 6% 2.4% 0.9% Mobile traffic as % of global Internet Traffic. WHY YOU SHOULD CARE

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6% 2010 2010 Desktop 24% 2012 % of Black Friday sales WHY YOU SHOULD CARE

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Respect the Clock

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Source: blog.kissmetrics.com/loading-time/ A 1 second delay in page response can reduce conversion by 7%

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expect pages to load in 2 seconds. leave if it takes more than 3 seconds. are less likely to use the site again. say load time is important to loyalty. 47% 40% 79% 52% expect pages to load in 2 seconds. leave if it takes more than 3 seconds. are less likely to use the site again. say load time is important to loyalty. 47% 40% 79% 52%

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DISCTRACTIONS ARE EVERYWHERE

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1) Minimize load time. 2) Keep people signed in. 3) Trim the fat.

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Life moves pretty fast.

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Respect the Finger

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Fitt’s Law SEARCH Hard to click SEARCH Easy to click

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Don’t break the experience.

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There is no mouse. Hover doesn’t exist.

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Respect the Code

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Respect the Screen

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48% of people say they’ve left a website that had a product they wanted...

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Hick’s Law GOOSE DUCK DUCK DUCK DUCK DUCK DUCK DUCK DUCK DUCK DUCK GOOSE DUCK DUCK DUCK DUCK DUCK DUCK

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3 things at a time.

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Respect the Community

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Word of mouth is the most powerful force in marketing.

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Impulse purchases are up 117%

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Make it easy.

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Respect the Process

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Underkill it.

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Respect the Clock Respect the Finger Respect the Code Respect the Screen Respect the Community Respect the Process

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Thanks! jcornelius.com ninelabs.com @jc @ninelabs http://jc.cm/mcomm-mistakes