@ 2005 Userfaction Ltd University of Auckland Staff Intranet Justine Sanderson justine@userfaction.com 31 May 2005

@ 2005 Userfaction Ltd The challenge After years of evolving haphazardly, the University of Auckland’s intranet was due for a redesign. UOA wanted a user- centred approach to ensure that the site met the needs of its staff.

@ 2005 Userfaction Ltd University of Auckland 3800 employees 1000s pages 6 weeks 88 people

@ 2005 Userfaction Ltd UOA Staff Section

@ 2005 Userfaction Ltd Quotes "I'm not a huge user of the University website" lwithout fail, I find it incredibly disappointingz lit`s all there, but it's not easy to findz lI usually stop, get annoyed, and go ask the secretaryz ljust because it's been posted, doesn't mean it's been communicatedz

@ 2005 Userfaction Ltd User Centred Approach To develop an experience based on the patterns inherent in your stuff that empowers users to accomplish their goals. jeffrey veen

@ 2005 Userfaction Ltd User-Centred Design Approach •  Listen and watch: Interviews •  Get users involved: Card Sorting Workshops •  Conceptualize : Initial IA •  Go back to the users: IA Validation

@ 2005 Userfaction Ltd 1. Listen and watch: Interviews (37)

@ 2005 Userfaction Ltd 1. Listen and watch: User Profiles

@ 2005 Userfaction Ltd 2. Get Users Involved: Card Sorting

@ 2005 Userfaction Ltd 2. Card Sorting Workshops (10/39) lgreat exercise, I`d use this in my own work!z lchance to get involved at basic levelz lgood to interact & hear how others in team were thinkingz

@ 2005 Userfaction Ltd Best comment lgood luck to you!z

@ 2005 Userfaction Ltd 3. Get creative: Emerging IA Academic/Teaching/ Students CECIL student statistics teaching awards admissions & enrolment exam timetables graduation library nDeva plagiarism & cheating room bookings teaching days chart SLC examination office tuition fees office student records powerpoint templates Key Dates exam timetables graduation teaching days chart year at a glance HR/Staff/Personal Info career resources CPD courses creche/childcare disability services equal employment opportunity health & safety leave balance leave form pay days recruitment info staff guide superannuation vacancies disciplinary action leave policy scholarships for staff creche application HR connect EEO collective employment agreements promotion/continuation short courses Continuing Education HR contacts EAP medical insurance doctor/dentist, etc Quick Links library nDeva staff directory University calendar webmail campus map CECIL Forms/Policies disciplinary action internet security leave policy media contact guidelines plagiarism & cheating copyright rules leave form finance forms IT Access forms News & Events events noticeboard short courses Continuing Education Research research database research reports library media contact guidelines uniservices PBRF Campus/ Access/Building building maintenance bus timetable campus map parking rec centre room bookings security card key control property services parking application access hours Computing/IT computer access copyright rules dial-in access helpdesk web page guidelines internet security webmail vector art/logos powerpoint templates vector art/logos IT Access forms Finance/Puchasing account codes PeopleSoft Financials preferred suppliers purchasing travel stuff finance forms

@ 2005 Userfaction Ltd 4. Go back to the users : IA Validation Tasks 1. You would like to apply for some research funding. Find out what the deadline is, and complete the application form. 2. A potential student approaches you to find out whether they can enrol in your course. Check their student records. 3. You will be using transparencies for you next lecture. Find out whether the room you will be teaching in has an overhead projector. 4. You've developed some new software/written a text book. Find out more about the University’s intellectual property policy. 5. Graduation ceremonies are coming up. Find out what the exact dates are. 6. You would like to nominate a colleague/member of staff for a teaching award. Nominate the staff member for a teaching award. 7. You are planning 6 month sabbatical next year. Apply for leave. 8. You are teaching at Tamaki this year. Find out how to get there. 9. You would like to add a course to your programme. Find out what the procedure is. 10. You have had a paper accepted at an international conference. Find out the relevant travel policies, make airfare and accommodation bookings, and arrange for the conference registration fee to be paid.

@ 2005 Userfaction Ltd 4. Go back to the users : IA Validation Tasks 1. You would like to apply for some research funding. Find out what the deadline is, and complete the application form. 2. A potential student approaches you to find out whether they can enrol in your course. Check their student records. 3. You will be using transparencies for you next lecture. Find out whether the room you will be teaching in has an overhead projector. 4. You've developed some new software/written a text book. Find out more about the University’s intellectual property policy. 5. Graduation ceremonies are coming up. Find out what the exact dates are. 6. You would like to nominate a colleague/member of staff for a teaching award. Nominate the staff member for a teaching award. 7. You are planning 6 month sabbatical next year. Apply for leave. 8. You are teaching at Tamaki this year. Find out how to get there. 9. You would like to add a course to your programme. Find out what the procedure is. 10. You have had a paper accepted at an international conference. Find out the relevant travel policies, make airfare and accommodation bookings, and arrange for the conference registration fee to be paid.

@ 2005 Userfaction Ltd Outcomes

@ 2005 Userfaction Ltd Proposed IA – Level 1

@ 2005 Userfaction Ltd Proposed IA - Alternative

@ 2005 Userfaction Ltd Proposed IA – Level 2

@ 2005 Userfaction Ltd Proposed IA – Level 2 Staff Intranet > How do I...? Noticeboard How do I.... University Governance Teaching & Students Research Human Resources Administration & Services Forms Policies YOU ARE HERE: How do I...? Report... a building fault a computer fault a website error an accident or dangerous occurence lost property Book... Rooms Travel Accommodation AV Equipment Conference Facilities Find... Mailing Lists Shuttle Timetables Campuses Request... UPI Computer Logon Staff ID Card Keys Parking Permit Order... business cards catering couriers stationery equipment computers software bulk photocopying binding services Make payments request a cheque pay an invoice foreign payments Update.. personal details bank account Tells you how to carry out common day-to-day tasks at the University. Set up a new employee... A list of all the forms and procedures to set up a new employee

@ 2005 Userfaction Ltd Other Mockups

@ 2005 Userfaction Ltd Next Steps… Communicate outcomes to stakeholders Recruit and provide support to content providers Design interface (iteratively!)

@ 2005 Userfaction Ltd Finally…. Outcomes l[UOA now has] a strong platform for advancing our staff intranet project - well documented requirements, a sound information architecture design, and a group of motivated staff.z

@ 2005 Userfaction Ltd justine@userfaction.com Questions?