Who Am I?
• Nick Hehr
• Front-End Developer
• Disney Fan
• Bouldering Enthusiast
• Human
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Why Do I Care?
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Why Do I Care?
Psychology & Leadership Degree
Constant Collaboration w/ Designers & Devs
I Community
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Who Should Care?
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Everybody
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What Is Empathy?
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What Is Empathy?
“The ability to understand and share the feelings of another.”
- New Oxford American Dictionary
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What Is Empathy?
“Putting yourself in someone else’s shoes.”
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What Is Empathy?
“Seeing the world through the eyes of someone else.”
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Where Did
The Other Side of Empathy
Come From?
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Where Did It Come From?
• Using Twitter
• Snap Judgements
• Mob Mentality
• Design Orlando
• The Pastry Box Project
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Breakdown
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Breakdown
Context
Constructive Feedback
Communication
Caring
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Context
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– dictionary.com
“The interrelated conditions in which something exists.”
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The internal and external factors that influence
the decisions we make and actions we take.
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How It Relates
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How It Relates
• No One is Un-Opinionated
• We All Have Biases
• Listening is Key
• “Why?”
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Set The Example
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Example
User Stories with Gherkin
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–Wikipedia
“It captures the ‘who’, ‘what’, and ‘why’ of a
requirement in a simple, concise way…”
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Remembering Context
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Remembering Context
• Take A Deep Breath
• Clear Your Mind
• Ask “Why?” (sincerely)
• Listen
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Constructive Feedback
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- dictionary.com
“The return of information about the result of a
process that helps to develop or improve that
process or product.”
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How It Relates
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How It Relates
“If you don’t have anything nice to say, then don’t
say anything at all.”
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How It Relates
“If you don’t have anything nice to say, then don’t
say anything at all.”
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How It Relates
“If you don’t have anything nice to say, then don’t
say anything at all.”
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How It Relates
“If you don’t have anything constructive to say,
then don’t say anything at all.”
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What about negative feedback?
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Good Feedback > 140 characters
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Mutually Agreed Upon
Set Up Expectations
Open Space
Remember Context
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Example
Code Reviews
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-Wikipedia
“It is intended to find and fix mistakes
overlooked in the initial development phase,
improving both the overall quality of software
and the developers' skills.”