My secret is honesty
Laura Kalbag
@laurakalbag laurakalbag.com
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I can be a bit useless, but I’m honest
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What is honesty?
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being
honest
not being
dishonest
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openness
being
honest
not being
dishonest
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honesty
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honesty
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honesty
honesty
openness
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!#@§%!
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Where I’m open
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laurakalbag.com/blog
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24ways.org/2012/design-systems/
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How I’m open
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and I’m sharing right now…
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it wasn’t a conscious decision…
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“How come you’re ok with sharing that stuff?”
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Examples of my openness
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laurakalbag.com/bardowl-the-big-one
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laurakalbag.com/women-and-conferences
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laurakalbag.com/we-read-with-our-own-contexts
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laurakalbag.com/burnout
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Not always work-related, but me-related
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Why I’m open
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naïvety
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encourages others to do the same
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being nice feels good
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I’m not a brand, I’m a person
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I build trust and my reputation, not a brand
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I’ve got nothing to hide
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nobody is perfect
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It’s not that I don’t care what people think of me
(I really do)
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I don’t want to work with someone
who doesn’t like me
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I can learn more
I can improve
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If we can’t admit we don’t know everything,
we’ll never learn anything
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it’s compulsive
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oversharing
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the response is worthwhile
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if you have a problem, people will try to help you
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if you are suffering, people will empathise
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people will understand you,
they will get to know you
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it just seems to work…
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Who’s affected by my openness?
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my friends and family
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clients
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be respectful,
be polite
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Why openness helps my business
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I don’t assume I know everything
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if I don’t know, I’ll ask
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transparency and trust builds friendships
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understanding more about you makes people
feel that they know you
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IRL
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clients know what they’re getting
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they can trust me to be honest and work hard
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“empathy starts with vulnerability”
the-pastry-box-project.net/sara-wachter-boettcher/2013-march-2013/
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putting up a front doesn’t just distance you from
your own emotions, but from other people’s
the-pastry-box-project.net/sara-wachter-boettcher/2013-march-2013/
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when your job is to understand people’s
problems, you can’t afford to be numb
the-pastry-box-project.net/sara-wachter-boettcher/2013-march-2013/
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“professionally vulnerable”
Sara Wachter-Boettcher
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What happens when it goes wrong
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1. accidentally say something which isn’t true
(without checking first)
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2. being overemotional or overreacting
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3. being unkind or rude to others
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you probably don’t mean it…
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just keep telling the truth
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admit your mistakes
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apologise
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don’t worry about making yourself look good,
worry about doing the right thing
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remember that you are human
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How to start being open
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1. admit the next mistake you make
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2. don’t try too hard to be professional,
just try to be good