失敗から学ぶチーム改善 / The team improvement from failure

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ࣦഊ͔ΒֶͿνʔϜվળ !IJNBKJO

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ߨٛ಺༰ ͘͠͡ΓઌੜԶΒΈ͍ͨʹͳΔͳ ϦϞʔτɾϞϒϓϩάϥϛϯά ࣮ફϞϒϓϩάϥϛϯά

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஫ҙࣄ߲ ฉ͖͍ͨਓ͚͕ͩฉ͚͹͍͍ʢ಺৬0, ͨͩ͠ɺ੩͔ʹ͓ئ͍͠·͢

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ߨٛ಺༰ ͘͠͡ΓઌੜԶΒΈ͍ͨʹͳΔͳ ϦϞʔτɾϞϒϓϩάϥϛϯά ࣮ફϞϒϓϩάϥϛϯά

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ࣗݾ঺հ w େ৓Ղ໌ʢ͓͓͠ΖΑ͖͋͠ʣ w !IJNBKJO Ջਓ͞Μ w :BTT-BC ೥໨   8FCαʔϏεΛ࡞Δ͓࢓ࣄ  3VCZ +BWBTDSJQU w ઎͍ࢣ✋

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εΫϥϜͱͷग़ձ͍ w େֶӃ೥ͷ࣌ɺFO1J5ͷडߨੜʢ̍ظੜʣ w 4IBSF1MB ཱྀͷϓϥϯΛڞ༗͢ΔαΠτʣͰ༏ल৆  IUUQTHJUIVCDPN3ZV1J5

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εΫϥϜ͕Ͱ͖Δձࣾʹब৬ w :BTT-BCͷਓ໨ͷϝϯόʔͱͯ͠ೖࣾ        w 3VCZ3BJMT։ൃࢧԉɺࣗࣾαʔϏε։ൃ

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:BTT-BCגࣜձࣾ w ׬શϦϞʔτϫʔΫʢશһ͕ϦϞʔτϫʔΫʣ w ࣾһ໊ ܖ໿ɾύʔτؚΉ w ୅දɾܖ໿ࣾһ͸౦ژɺͦΕҎ֎͸ԭೄ w IUUQTZBTTMBCKQKB

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d೥໨ w 3BJMTΛ࢖ͬͨ৽نࣄۀͷαʔϏεͷߏங w 3FBDUKT 7VFKTΛ࢖ͬͨ։ൃ w 3BJMTͷεϐʔυվળ w 3BJMT͔Β3BJMT΁ͷΞοϓσʔτ 3VCZ3BJMTͷ։ൃࢧԉΛϝΠϯʹ࢓ࣄΛ͍ͯͨ͠

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೥໨ ݱࡏ w 3BJMTνϡʔτϦΞϧɾΨΠυͷ৽αʔϏεߏஙɺӡ༻ w ϢʔβʔରԠ w ϦϦʔεϒϩάॻ͘ w νʔϜͷվળɾҭ੒ ࣗࣾ։ൃΛϝΠϯʹ࢓ࣄΛ͍ͯ͠Δ

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೥໨ ݱࡏ w 3BJMTνϡʔτϦΞϧɾΨΠυͷ৽αʔϏεߏஙɺӡ༻ w ϢʔβʔରԠ w ϦϦʔεϒϩάॻ͘ w νʔϜͷվળɾҭ੒ ࣗࣾ։ൃΛϝΠϯʹ࢓ࣄΛ͍ͯ͠Δ

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εΫϥϜͰνʔϜվળ w d݄ɿ݅ʢνʔϜʹೖΔʣ w d݄ɿ݅ w ݄ɿ݅ w ݄ɿ̍݅ w ݄ɿ̌݅ w ݄ɿ݅ ৽ػೳͷϦϦʔε਺

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εΫϥϜͰνʔϜվળ w d݄ɿ݅ʢνʔϜʹೖΔʣ w d݄ɿ݅ w ݄ɿ݅ w ݄ɿ̍݅ w ݄ɿ̌݅ w ݄ɿ݅ ৽ػೳͷϦϦʔε਺

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εΫϥϜͰνʔϜվળΛߦ͕ͬͨɺ  εΫϥϜΛଵ͚ͨ͜ͱͰੜ࢈ੑͷ௿͍νʔϜΛ࡞ͬͨઌੜ

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νʔϜϝϯόʔ ϓϩμΫτΦʔφʔ ։ൃνʔϜ

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νʔϜͷঢ়ଶ w ༏ઌॱҐ෇͚͞ΕͨλεΫ͕͋Δ w ;Γ͔͑Γ͸,15Λ͢Δ w ேձͰࠓ೔΍Δ͜ͱΛݴ͏ʢσΠϦʔεΫϥϜʣ

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ࣗ෼͕΍ͬͨ͜ͱ w εΫϥϜϚελʔΛ͢Δ w ϓϩμΫτόοΫϩάΛ࡞Δ w εϓϦϯτܭըʢϓϥϯχϯάʣΛߦ͏

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̒ϲ݄ޙʜ

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̏ϲ݄ ̍ϲ݄ ৽ػೳϦϦʔεͷස౓

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νʔϜͷϞνϕʔγϣϯ΋  ྑ͍ײ͡☺

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ୡ੒ײɾ΍Δؾ্͕͕ͬͨ

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,15Λͯ͠΋ ෆຬ΍໰୊͕ग़ͳ͘ͳΓ࢝Ίͨ☺

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;Γ͔͑ΓΛࣙΊͨ ࠷ॳͷ͘͠͡Γ

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;Γ͔͑Γ͸ඞཁͳ͍ w ࠓͷ··Ͱ΋໰୊͸ى͖ͯͳ͍͠ɺಛʹෆຬ΋ͳ͍ w ͳʹ͔͋ͬͨΒɺຖ೔ͷ༦ձͰڞ༗͕Ͱ͖͍ͯΔ w ͳʹ͔͋ͬͨΒɺ͙͢ʹվળ͠Α͏ͱ͍͏श׳͕͋ͬͨ

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̎ϲ݄ޙʜ w ಛʹ໰୊ͳ͍ w ॱௐʹϦϦʔεͰ͖͍ͯΔ w ༏ઌॱҐ΋ࣗ෼ͨͪͰαΫοͱͰ͖Δ w λεΫͷॏΈ෇͚΋ಉ͙͡Β͍ͷײ֮

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εϓϦϯτܭըΛࣙΊͨ ࠷େͷ͘͠͡Γ

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̍ϲ݄ޙʜ w λεΫΛऔΔεϐʔυ͕ૣ͘ͳͬͨ w ࠓ·Ͱޙճ͠͠ʹͯͨλεΫ΋ॲཧͰ͖ΔΑ͏ʹͳͬͨ w ͙͢ʹऴΘΔΑ͏ͳλεΫΛ΍Γ࢝Ίͨ

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͍ͭͷؒʹ͔ʜ w ࢓ࣄ͕໘౗ͩͱࢥ͍࢝Ίͨʜ w ຖ೔͕ಉ͜͡ͱͷ܁Γฦ͠ʹײ࢝͡Ίͨʜ w ࢓ࣄʹָ͠͞Λײ͡ͳ͍ʜ

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݄̕ͷ৽ػೳϦϦʔε ̌݅

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;Γ͔͑ΓΛࣙΊ͍ͯͨͷͰɺ  ͜ͷҟมʹؾ͔ͮͳ͔ͬͨ

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ݸਓ ϓϥΠϕʔτ ͷ໰୊͔ͳ w ਭ຾࣌ؒͷௐ੔ w ࣗ෼ͷ࣌ؒͷ֬อ w ৯ੜ׆ͷվળ w ϓϥΠϕʔτͰ৽͍͜͠ͱʹ௅ઓ͢Δ

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ϓϥΠϕʔτΛվળͯ͠΋ɺ  ࢓ࣄͷϞνϕʔγϣϯ্͕͕Βͳ͍

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ϓϥΠϕʔτΛվળͯ͠΋ɺ  ࢓ࣄͷϞνϕʔγϣϯ্͕͕Βͳ͍ ;Γ͔͑ΓΛ͠Α͏

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̐ϲ݄ͿΓͷ;Γ͔͑ΓͰɺ εϓϦϯτܭը͕ඞཁͩͱײͨ͡

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εϓϦϯτܭը͕ͳ͔͔ͬͨΒ w ༏ઌॱҐ෇͚͕ᐆດʹͳ͍ͬͯͨ w খ͞ͳόάमਖ਼͹͔ͬΓ΍ͬͯɺࠓඞཁͳ͜ͱ͕Ͱ͖ͯͳ͍ w ͍͘ΒλεΫΛ͜ͳͯ͠΋ɺϢʔβʔʹՁ஋Λಧ͚ΒΕͯͳ͍ w Ձ஋ΛఏڙͰ͖ͯͳ͍͔Βɺୡ੒ײ͕ͳ͍

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;Γ͔͑ΓɺεϓϦϯτܭը  Λ΍Γ࢝Ίͯ΍Δؾ͕໭͖ͬͯͨ☺

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;Γ͔͑ΓΛࣙΊͨ εϓϦϯτܭըΛࣙΊͨ ΍Δؾ͕Լ͕ͬͨ ؾͮ͘·Ͱʹ͕͔͔࣌ؒͬͨ

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ڭ܇ w ;Γ͔͑Γ͸খ͞ͳ໰୊Λर͏ͨΊʹ͸ඞཁ w εϓϦϯτܭը͸Ϟνϕʔγϣϯ޲্ɺҡ࣋ͷͨΊʹ͸ඞཁ

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εΫϥϜͷ࢓૊Έͮ͘Γʹ͸  ͪΌΜͱҙຯ͕͋Δ͜ͱΛ࣮ײͨ͠

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ࣦഊ͢Δ͜ͱͰඞཁੑ͕Θ͔Δ

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࣭໰λΠϜ

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ߨٛ಺༰ ͘͠͡ΓઌੜԶΒΈ͍ͨʹͳΔͳ ϦϞʔτɾϞϒϓϩάϥϛϯά ࣮ફϞϒϓϩάϥϛϯά

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νʔϜϝϯόʔ ϓϩμΫτΦʔφʔ ։ൃνʔϜ

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ݱࡏͷνʔϜϝϯόʔ ϓϩμΫτΦʔφʔ ։ൃνʔϜ

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νʔϜ಺ͷѹ౗తͳࠩ ʼʼ w 3BJMTͷܦݧ w ίʔυ಺ͷ஌ࣝ w ࡞ۀ࣌ؒ

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͓ޓ͍ʹͳʹ͕Θ͔Βͳ͍ͷ͔ ͕Θ͔Βͳ͍ঢ়ଶͩͬͨ

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ϞϒϓϩάϥϛϯάΛ͠Α͏

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;PPNΛ࢖ͬͯը໘ڞ༗ ίʔυͷڞ༗͸74$PEF λʔϛφϧͷڞ༗͸74$PEF ϦϞʔτɾϞϒϓϩάϥϛϯά

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;PPNΛ։͍ͯɺ74$PEF-JWF4IBSFΛ͢Δ औΓֻ͔ΔλεΫ͸গ͠؆୯ͳ΍ͭΛબͿ λεΫഎܠɺͲ͏΍ͬͯ࡞Δ͔Λڞ༗͢Δ    ʢ͜͜·Ͱ෼ʣ λΠϐετ͕෼ܭΔ ަ୅ͷλΠϛϯάͰɺ࣍ͷλΠϐετͷը໘Λڞ༗͢Δ ਐΊํ

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ײ૝ɿ७ਮʹָ͔ͬͨ͠

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Ϟϒϓϩάϥϛϯά಺Ͱ;Γ͔͑Δ ຊʹ͸ʮΤΩεύʔτ͕λΠϐετʹͳΔͱɺ͏Θ΂ͩ ͚͸݈શͦ͏ͳബͬ΃Β͍ϞϏϯάηογϣϯʹͳΔʯ ͱ͋ͬͨ ࣮ࡍʹͦ͏ͳΔͷ͔΍ͬͯΈΑ͏ ʮϞϒϓϩάϥϛϯάͷϦϋʔαϧΛ͠·͠ΐ͏ʯͱ఻ ͑Δ͜ͱͰɺؾܰʹϞϒϓϩΛ͢Δ

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Ϧϋʔαϧͷ݁Ռ ΤΩεύʔτ͕λΠϐετʹͳΔͱɺউखʹίʔυΛॻ͖ ࢝ΊΔ ΤΩεύʔτಉ࢜ͷϖΞϓϩάϥϛϯάʹͳͬͯΔ εΠονͨ࣌͠ʹཧղͯ͠ͳ͍͜ͱ͕Θ͔Δ λΠϐετΛਓͰަ୅͠ͳ͕Βߦͬͨ

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;Γ͔͑ΓΛͯ͠վળ ΤΩεύʔτ͸Ϟϒʹపͨ͠΄͏͕ྑͦ͞͏ ʮεϐʔυ͕஗͘ͳͬͯ΋େৎ෉ʯͱ఻͑Δ Ϟϒ୲౰ λΠϐετΛަ୅

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ϞϒϓϩάϥϛϯάΛͯ͠ νʔϜ಺ͷೝࣝʹͣΕΛվળͨ͠

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࣭໰λΠϜ

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ߨٛ಺༰ ͘͠͡ΓઌੜԶΒΈ͍ͨʹͳΔͳ ϦϞʔτɾϞϒϓϩάϥϛϯά ࣮ફϞϒϓϩάϥϛϯά

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νʔϜೖΕସ͑Ϟϒϓϩ w νʔϜͷ൒෼ͷਓ਺͕Ҡಈ͠ɺ൒෼͕࢒ͬͯԼ͍͞ w Ҡಈ͢Δਓ͸ɺࣗ༝ʹଞͷνʔϜʹҠಈͯ͠Լ͍͞ɻ w ਓҎԼͷνʔϜ͸ͦΕͧΕͰҠಈͯ͠ཉ͍͠Ͱ͢ɻ w νʔϜ͕ਓҎ಺ʹͳΔΑ͏ʹҠಈ͓ئ͍͠·͢ɻ

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΍ͬͯཉ͍͜͠ͱ w ਅΜதͷ࣌ؒʢʣʹ;Γ͔͑ΓΛͯ͠Լ͍͞ɻ w ;Γ͔͑Γ͕ऴΘͬͨΒɺٳܜΛऔͬͯԼ͍͞ɻ w ·Ͱʹڭࣨʹ໭͖ͬͯͯԼ͍͞ɻ w ڭࣨʹ໭͖ͬͯͯɺݩͷνʔϜͰ;Γ͔͑ΓΛ͠·͢ɻ

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࠷ޙͷ;Γ͔͑Γ w :85Ͱ;Γ͔͑Γͯ͠Լ͍͞ɻ w :ʢ΍ͬͨ͜ͱʣ w 8ʢΘ͔ͬͨ͜ͱʣ w 5ʢ࣍΍Δ͜ͱʣ