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Growing your product by building
a community
Lessons from WordPress
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Go open-source
GPL
MIT
Creative Commons
Apache
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Support your users
Public
Searchable
Open-source
wordpress.org/support
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Document everything
Inline documentation
User guides
Open-source
developer.wordpress.org
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Make it extensible
Well-documented
Plugin framework
Open-source
wordpress.org/plugins
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Make it accessible
Web Content Accessibility Guidelines (WCAG)
User testing
Open-source
make.wordpress.org/accessibility
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Localise it
Localisation functions
Easy to do (Glotpress)
Open-source
translate.wordpress.org
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Organise events
Do it yourself
Document your processes
Open-source
make.wordpress.org/community
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Provide a platform
Live chat (Slack, Mattermost, IRC)
Asynchronous communication (P2)
Open-source
make.wordpress.org
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Go open-source
Support your users
Document everything
Make it extensible
Make it accessible
Localise it
Organise events
Provide a platform
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Hugh Lashbrooke
hugh.blog
@hlashbrooke
automattic.com
make.wordpress.org