Slide 8
Slide 8 text
COSCUP 2022 8
Ex.1 Don’t guess, just ask
● "Hey, the new version of this software has different
behavior than prior one, I guess this should be a bug...
Wait and see it will be solved."
● "The developer has their own user forum. Why not to ask
it is a bug or expected change?"
● "OK, I will... Oh, they said it is expected. We must
consider changing its use."
● Now there's a culture of listening in forums etc.
without me having to say anything.