Slide 30
Slide 30 text
Leading in IT Education
.co.il
www.
title
correctly framing the problem, express what
the problem is in one sentence.
date owner
who owns the problem? who helps with
solving it?
problem description
why is this a problem? how big is the
problem? agree on scope. problem as a gap
to a standard. risk for business impact of the
problem. priority and importance of the
problem.
root-cause analysis
use the five whys, or a fishbone diagram to find the causes for the problem.
countermeasure plan
decide on two or three possible causes for the problem.
grasp the situation
identify point of cause: exact place and
reason the process goes wrong.
execution plan
details the way countermeasures will be effectively implemented, preferably with time frames.
checking results
instead of moving to something else, carefully check that the problem has been eliminated and
solved. measure the effectiveness of the countermeasures and their impact on the overall
process.
followup and learning points
effective solutions have a high chance to be applied elsewhere. weave solutions back into the
process for the next cycle. also every problem solved often uncovers other issues which can
now be details for further consideration.
A3