DevOps State-of-Mind Nathen Harvey @nathenharvey 

Good morning! @nathenharvey 

DevOps A cultural and professional movement focused on how to build and operate high-velocity organizations, born from the experiences of its practitioners. https://github.com//chef/devops-kungfu @nathenharvey 

CUSTOMER OUTCOME @nathenharvey 

CUSTOMER OUTCOME OPS DEV @nathenharvey 

CUSTOMER OUTCOME MARKETING OPS PEOPLE SECURITY DEV FINANCE SALES @nathenharvey 

Velocity: time from idea to ship Idea Ship Deployment frequency Time from commit to deploy Time to resolve Time deploying remediation Change failure rate SPEED Measure of rate of software change EFFICIENCY Measure of effectiveness of software change RISK Measure of quality of software change Compliance audit frequency @nathenharvey 

SPEED EFFICIENCY RISK @nathenharvey 

SPEED EFFICIENCY RISK @nathenharvey 

SPEED EFFICIENCY RISK @nathenharvey 

technology culture @nathenharvey 

On my team… •  information is actively sought •  failures are learning opportunities, and messengers of them are not punished •  responsibilities are shared •  cross-functional collaboration is encouraged and rewarded •  new ideas are welcomed •  failures are treated primarily as opportunities to improve the system @nathenharvey 

A Topology of Organizational Cultures https://continuousdelivery.com/images/westrum.png | http://qualitysafety.bmj.com/content/13/suppl_2/ii22 @nathenharvey 

Align Incentives & Objectives On my team responsibilities are shared. 

Make the Work Visible 

Failure is an opportunity to learn On my team failures are treated primarily as opportunities to improve the system 

Executives are especially prone to over estimating their progress when compared to those who are actually doing the work Klavens, et al. 2017, A Dangerous Disconnect: Executives Overestimate DevOps Maturity @nathenharvey 

Capabilities to Drive Improvement Continuous Delivery Capabilities •  Version control for all production artifacts •  Automated deployment process •  Continuous Integration (CI) •  Trunk-based development methods •  Test automation •  Test data management •  Shift left on security •  Continuous Delivery (CD) Forsgren, et al. 2019, Accelerate: Building and Scaling High Performing Technology Organizations @nathenharvey 

Capabilities to Drive Improvement Architecture Capabilities •  Loosely coupled architecture •  Architect for empowered teams Product & Process Capabilities •  Gather and implement customer feedback •  Make the flow of work visible throughout the value stream •  Work in small batches •  Foster and enable team experimentation Forsgren, et al. 2019, Accelerate: Building and Scaling High Performing Technology Organizations @nathenharvey 

Capabilities to Drive Improvement Lean Management & Monitoring Capabilities •  Lightweight change approval processes •  Monitor across application and infrastructure to inform business decisions •  Check system health proactively •  Manage work with work-in-process (WIP) limits •  Visualize work Forsgren, et al. 2019, Accelerate: Building and Scaling High Performing Technology Organizations @nathenharvey 

Capabilities to Drive Improvement Cultural Capabilities •  Support a generative culture •  Encourage and support learning •  Support and facilitate collaboration •  Provide resources & tool that make work meaningful •  Support or embody transformational leadership Forsgren, et al. 2019, Accelerate: Building and Scaling High Performing Technology Organizations @nathenharvey 

Magnus Hedemark Director, Software Engineering UnitedHealth Group @Magnus919 

Your company needs you more than ever. @nathenharvey 

Your company needs you more than ever. The most ambitious version of you. @nathenharvey 

THEN NOW 

THEN NOW 1998: - Don’t get in strangers’ cars - Don’t meet ppl from internet 2016: - Literally summon strangers from internet to get in their car Carol Nichols @Carols10cents 99.9K Retweets 155K Likes 

Non-bullet slide Non-bullet slide subtitle Community Our Foundation 

Thank You! @nathenharvey