How Teams Grow, Thrive, and Fail

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HOW TEAMS GROW, THRIVE, AND FAIL @JMCCARTIE SENIOR MANAGER, TECHNICAL SUPPORT HEROKU / SALESFORCE

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“MORE THAN 95% OF YOUR ORGANIZATION’S PROBLEMS DERIVE FROM YOUR SYSTEMS, PROCESSES AND METHODS — NOT FROM YOUR INDIVIDUAL WORKERS.” Peter Scholtes

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SYSTEMS AND PROCESSES

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PROBLEMS ARE NORMAL DESIRABLE NATURAL RESULT OF CHANGE

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RECOGNIZE AND RESOLVE

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SEE THE FUTURE PLAN BETTER GO FASTER REDUCE STRESS AROUND CHANGE REDUCE INTERNAL ATTACKS

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LIFECYCLES

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EARLY STRUGGLE WELCOME TO YOUR NEW BUSINESS! KEEP THE LIGHTS ON UNTIL YOU’VE ESTABLISHED A MARKET HIGH MORTALITY RATE

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FUN YOU’RE GROWING! (JUST NOT QUITE SURE WHY OR HOW) MARKET IS ESTABLISHED: MOVE FROM CASH TO SALES CREATING EARLY-COMPANY MYTHS

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WHITEWATER INCREASED COMPLEXITY FOCUS SHIFTS FROM SALES TO PROFITABILITY LACK OF SYSTEMS CREATES CHAOS IDENTITY CRISIS

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PREDICTABLE SUCCESS BALANCE BETWEEN INNOVATION AND PROCESS YOU KNOW WHY YOU ARE SUCCESSFUL CONSISTENTLY SET AND ACHIEVE YOUR OBJECTIVES

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TREADMILL TOO MUCH DEPENDANCE ON PROCESS AND POLICIES DECLINE IN CREATIVITY, RISK-TAKING, AND INITIATIVE LOTS OF ENERGY BEING EXPENDED, BUT NO FORWARD MOMENTUM DATA OVER ACTION, FORM OVER CONTENT

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THE BIG RUT THE STRUGGLES OF TREADMILL HAVE SOLIDIFIED PROCESS AND ADMINISTRATION OVER ACTION AND RESULTS LOSS OF ORGANIZATIONAL SELF-AWARENESS

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DEATH RATTLE THE ORGANIZATION WILL NOT SURVIVE IN ITS CURRENT FORM BANKRUPTCY? EMERGENCY ACQUISITION?

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WHERE IS YOUR TEAM? WHAT’S AHEAD? WHAT’S BEHIND? TOO MUCH STRUCTURE? TOO LITTLE?

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IMPLEMENTING PROCESS 1. ONLY WHEN NECESSARY 2. NOT FOR ONE-OFF ISSUES

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“YOUR PEOPLE ARE DOING THEIR BEST, BUT THEIR EFFORTS CANNOT COMPENSATE FOR YOUR INADEQUATE, DYSFUNCTIONAL SYSTEM.” Peter Scholtes

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@JMCCARTIE SENIOR MANAGER, TECHNICAL SUPPORT HEROKU / SALESFORCE

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RESOURCES “PREDICTABLE SUCCESS” - MCKEOWN   HTTP://AMZN.TO/2SHCDRV “CORPORATE LIFECYCLES” - ADIZES   HTTP://AMZN.TO/2EELLOP “MANAGEMENT/MISMANAGEMENT STYLES” - ADIZES   HTTP://AMZN.TO/2EWZBOO