CCIO Leaders Network CCIO Summer School 4-5 July

CCIO Leaders Network CCIO Summer School 4-5 July Philip Collerton Managing Director Uptime Institute

Developing Successful Networks Philip Collerton Managing Director EMEA Uptime Institute

4  2013 Uptime Institute Uptime Institute  For over 20 years, Uptime Institute has been offering independent, technology neutral advisory services, and Certification for data centres at both the executive and technical level.  Best known for thought leadership and data centre standards  Created the globally used Tier classification standard to evaluate the resilience of data centre infrastructure.  Tier I, II, III and IV.  Created Global Network of Data Centre owner/operators.  Uptime Institute does not design, construct, commission or operate data centres or supply Facilities or IT equipment.  Unbiased and vendor neutral.

5  2013 Uptime Institute Global Presence North America  New York, San Francisco, Seattle, Denver Latin America & Brazil  São Paulo, San Jose (Costa Rica) Europe, Middle East, & Africa  London, Dubai North Asia  Taipei South Asia  Singapore CIS  Moscow

A Data Centre (Google)  2013 Uptime Institute 6

Another Data Centre (Facebook) 300,000 Sq Ft or 4 x the size of Wembley football pitch  2013 Uptime Institute 7

Facebook (Again)  2013 Uptime Institute 8

 2013 Uptime Institute Standard Electrical Maintenance 9

 2013 Uptime Institute What Could Go Wrong ? 10

 2013 Uptime Institute Someone Forgot to Isolate the Power Feed 11

 2013 Uptime Institute (No-one Was Badly Injured) 12

How Not to Do It  2013 Uptime Institute 13

Secure Car Park ? The UPS units are 5x more expensive than the car  2013 Uptime Institute 14

Insufficient Air Conditioning Capacity  2013 Uptime Institute 15

Easy Maintenance  2013 Uptime Institute 16

17  2013 Uptime Institute Uptime Institute Network Formed to address and resolve issues affecting data center performance, the Network continues to provide relevant and trending wisdom from and for industry leaders. • Identify best practices • Quantify metrics • Improve organizational and technical efficiency —A KNOWLEDGE-BASED COMMUNITY FOR ORGANISATIONS THAT OWN AND OPERATE DATA CENTRES

18  2013 Uptime Institute Uptime Institute Network  Member-Driven Organisation  Information Exchange Agreement protects trade and business secrets  Vendor-free environment to discuss issues  Powerful lobbying group for the industry • Suppliers, regulatory authorities • Exert credible influence within your organisation (empowerment)  Annual formal conferences (two per region)  Share challenges and successes (and secrets)  Web-based resources and tools  Dedicated Network Relationship Team  Annual membership fee - £20,000 • If you pay for something, you try harder to get value from it • If someone is paying you, you make more of an effort to create value

19  2013 Uptime Institute The Network Member Obligations  Log problems on Abnormal Incident Report database • Identify, address, and solve common issues and problems • Identity of reporting organisation kept anonymous to other members • Database is accessible to all Network members • Preventative warnings send to members – “Flash Report”  Respond to information requests from other Network members  Collaborate on and learn from benchmarking and research data, trends, and analysis  Participate in and host exclusive events and tours  Drive innovative thinking  Members can (and do) vote to exclude non-participating members

20  2013 Uptime Institute Abnormal Incident Report - Extract

21  2013 Uptime Institute Member Query - Extract

22  2013 Uptime Institute The Network Conference  Member-led agenda  Data Centre tours • Innovations and weak points – invaluable frank feedback from the members  Learn from others’ mistakes – Best Practices • The $500,000 training course  Learn from others’ innovations • “The two nuggets of new information” • Shared insight and feedback • Competitors share information as all can benefit and learn  External speakers from the Data Centre industry • How to do it better • Keep abreast of new trends and experiences  Supportive culture of continuous improvement  Evening informal networking • Build relationships – leads to frequent future contact  Survey the participants post conference and learn from the feedback • How many “nuggets” ?

Successful Networks Grow  2013 Uptime Institute 23

Successful Networks Grow  2013 Uptime Institute 24

Successful Networks Grow  2013 Uptime Institute 25

Successful Networks Grow  2013 Uptime Institute 26

100+ Global Companies Responsible for Critical Data Centres Focused on High Availability North America 64 Members EMEA 27 Members Brasil 5 Members APAC 16 Members  2013 Uptime Institute 27

28  2013 Uptime Institute Who are Network Members Banking & Financial Services Data Center Services Government Healthcare Highmark • Kaiser Permanente • UnitedHealth Group Manufacturing and Retail Pharmaceutical Bayer Corporation • McKesson Petrochemical & Energy Technology Computer Sciences Corporation (CSC) • Hewlett-Packard Telecommunications

29  2013 Uptime Institute Thank You Philip Collerton Managing Director EMEA pcollerton@uptimeinstitute.com “Tell me and I forget. Teach me and I remember. Involve me and I learn.” – Benjamin Franklin http://youtu.be/CplG1iMLlvw