Slide 3
Slide 3 text
Internal
What’s the relationship?
3
DevOps ITSM
Focus The rapid and reliable delivery of software and services with an
emphasis on collaboration, automation, and continuous
improvement throughout the entire software development
lifecycle.
The effective management and delivery of IT services to meet
business needs with an emphasis on stability, control, and
ensuring IT services align with organizational goals.
Methodology An agile and iterative approach, with frequent releases and a
focus on continuous feedback and improvement.
It encourages collaboration between development, operations,
and other teams to streamline the software delivery process.
Utilizes a more structured and process-oriented approach,
often following frameworks like ITIL. It places emphasis on
defined processes, service level agreements (SLAs), and
incident management to ensure stability and reliability.
Goals Accelerate software delivery, improve quality, and increase
efficiency. It prioritizes faster time to value, continuous
innovation, and customer satisfaction.
Ensure IT services are aligned with business needs, deliver
value, and maintain high levels of availability and performance.
It prioritizes stability, cost-effectiveness, and customer
satisfaction.
Culture Collaboration, shared responsibility, and continuous learning,
encouraging breaking down silos between teams and fostering
a sense of ownership throughout the software development
lifecycle.
Process adherence, control, and accountability with an
emphasis on defined roles and responsibilities, clear
communication, and service-level management.
Tools Utilizes a variety of tools to automate and streamline the
software delivery pipeline, such as CI/CD tools, configuration
management tools, and containerization platforms.
Leverages tools for service desk management, incident
management, change management, and asset management to
track, control, and optimize IT services.