REfactoring a Community: Resiliency through Maintenance Mode

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REfactoring a Community VP Community, Sensu Inc. Matt Broberg @mbbroberg REdeploy ‘18 Resiliency through Maintenance Mode

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2011 @mbbroberg

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@portertech eh on the wind. @mbbroberg

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@mbbroberg

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@mbbroberg

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@mbbroberg 330 Reference: timqian.com/star-history/#sensu/sensu GitHub 07/10/2011

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@mbbroberg Plugins

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2015 @mbbroberg

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100s of plugins @mbbroberg

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<3 maintainers @mbbroberg

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Monorepo => GitHub Org @mbbroberg

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sensu/sensu -community -plugins @mbbroberg sensu-plugins/* =>

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2017 @mbbroberg

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@mbbroberg

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@mbbroberg $ via tenor

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@mbbroberg Participation Time

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@mbbroberg ? Participation Time

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@mbbroberg 2,857 Reference: github.com/sensu/sensu GitHub

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@mbbroberg 18,170 Reference: github.com/prometheus/prometheus 2,857

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@mbbroberg ebaumsworld.com/pictures/vintage-cartoon-characters-gifs/84267579/

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@mbbroberg

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“It does more than Nagios, and better.” @mbbroberg

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“Like what?” @mbbroberg

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“Everything” @mbbroberg

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@mbbroberg

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“It’s the first thing I setup at a new job.” @mbbroberg

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@mbbroberg

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Codified tribal knowledge @mbbroberg

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Latent Resilience @mbbroberg

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@mbbroberg Leadership Doing something you’re not sure you’re qualified to do Startup

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@mbbroberg ? Participation Time

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Community is a map of human intention @mbbroberg

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Spreadsheet Science @mbbroberg

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1. How are you involved in the community right now? 2. Are you looking to contribute more actively (or less)? 3. If more, what’s holding you back from doing so? 4. Where do you participate in the community (both online and offline)? 5. What’s your experience communicating with other Sensu users? 6. What’s the best part of the community? 7. What’s the worst part? 8. What’s one thing we can fix today to make it better? @mbbroberg

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@mbbroberg Sensu Plugins Vision

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Technical Debt @mbbroberg

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Social Debt @mbbroberg

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Social => Technical @mbbroberg

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Exhibit A: IRC @mbbroberg

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newbie_1 joined @mbbroberg

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newbie_1 08:13:00 how do I verify sensu server is online? @mbbroberg

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newbie_1 08:13:00 how do I verify sensu server is online? @mbbroberg maintainer_5 08:20:00 hey newbie_1, run `curl 127.0.0.1:4567` to confirm

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newbie_1 quit @mbbroberg

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newbie_1 is frustrated maintainer_5 is frustrated @mbbroberg

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maintainer_5 12:12:45 Could someone review this PR? @mbbroberg

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maintainer_5 12:12:45 Could someone review this PR? maintainer_5 14:30:00 Anyone? @mbbroberg

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maintainer_5 12:12:45 Could someone review this PR? maintainer_5 14:30:00 Anyone? newcontrib_2 14:33:03 Anyone what? @mbbroberg

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newcontrib_2 quit @mbbroberg

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newcontrib_2 is frustrated maintainer_5 is frustrated @mbbroberg

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@mbbroberg ebaumsworld.com/pictures/vintage-cartoon-characters-gifs/84267579/ it me

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Buried via tenor

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who has the time to improve? @mbbroberg

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“I wish we could go into maintenance mode” @mbbroberg

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Maintenance Mode™ @mbbroberg

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Why not? @mbbroberg

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Sunk Cost Fallacy @mbbroberg The Misconception: You make rational decisions based on the future value of objects, investments and experiences. The Truth: Your decisions are tainted by the emotional investments you accumulate, and the more you invest in something the harder it becomes to abandon it. Quote from https://youarenotsosmart.com/2011/03/25/the-sunk-cost-fallacy/

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Hindsight Bias @mbbroberg Inclination to believe events as predictable, despite there having been little or no objective basis for predicting it. Adaptation of https://en.wikipedia.org/wiki/Hindsight_bias

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Why not? @mbbroberg

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Narrative Bias @mbbroberg Refers to our tendency to make sense of the world through stories. Ref: https://moneymattersforglobetrotters.com/narrative-bias-how-to-make-it-work-for-your-advantage/

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Framing Effect @mbbroberg The cognitive bias of reacting to a particular choice in different ways depending on how it is presented; e.g. as a loss or as a gain. https://en.wikipedia.org/wiki/Framing_effect_(psychology)

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Stop @mbbroberg

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Stop @mbbroberg

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Pivot @mbbroberg

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@mbbroberg The Plan 1. No PR merges 2. Default issue reply only 3. All options on the table

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@mbbroberg Standardize practices across our 200+ Plugins Increase maintainers from 1-2 to 10 Standardize our communication channels for discussion and backlog Why?

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Communication @mbbroberg

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@mbbroberg F Sync For casual, high throughput discussion Async For a definitive, recorded answer News To stay informed and empowered F2F To build a formidable bond

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@mbbroberg Async Sync F2F News User groups & Conferences

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@mbbroberg Async Sync F2F News

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6 months later @mbbroberg

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@mbbroberg Async Sync F2F News

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@mbbroberg

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newbie_1 felt appreciated newcontrib_2 felt appreciated maintainer_5 felt appreciated @mbbroberg

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Community Repo @mbbroberg

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Monorepo @mbbroberg

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@mbbroberg The perfect oxymoron

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@mbbroberg

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@mbbroberg 1000s > 100s

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Done? LOL @mbbroberg

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@mbbroberg Participation Time ?

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better > perfect @mbbroberg

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“It does more than Nagios, and better.” @mbbroberg

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@mbbroberg Sensu backend (event pipeline) Event Filter Mutator Handler Event (Nagios PerfData) Filter (n/a) Mutator (PerfData => InfluxDB) Handler (InfluxDB) Event (HTTP 404!) Filter (only notify every 30m) Mutator (n/a) Handler (PagerDuty) Event (Host up!) Filter (only production) Mutator (n/a) Handler (CMDB registration) Event (Host down!) Filter (only production) Mutator (n/a) Handler (EC2 Verification) Event (Database replica lag!) Filter (only production) Mutator (n/a) Handler (In-house tooling)

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@mbbroberg Sensu is a monitoring event pipeline.

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better > perfect @mbbroberg

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Permission @mbbroberg

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Permission @mbbroberg to stop

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Maintenance Mode™ @mbbroberg

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1. Give it a name 2. Have a why 3. Permission to pivot @mbbroberg Essentials

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Resiliency @mbbroberg in stopping

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Software Communities Companies People @mbbroberg

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Personal Note @mbbroberg

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No content

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PDX MSP @mbbroberg

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@mbbroberg

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@mbbroberg https://twitter.com/mbbroberg/status/1028349067255062531

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Resiliency is not persistence, it’s the permission to pivot @mbbroberg

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Thanks! VP Community, Sensu Inc. Matt Broberg @mbbroberg Maintainer Bits ● Learn GitHub (bitly.com/git-it) ● Readmes (awesome-readme) ● Advice for maintainers (thread) ● GitHub Maintainers program ● All Contributors project ● Sane GitHub Labels project Psychological Bits ● Buy the cognitive bias codex ● Ben Franklin Effect