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NAVIGATING CHANGE WHEN RAPIDLY REMOTE Mark Kilby @mkilby https://www.markkilby.com

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???

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© 2020 Mark Kilby WHAT ABOUT YOU?

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© 2020 Mark Kilby OUR PLAN A talk to frame the conversation Working agreements: Discussion over lecture Ask questions ANYTIME (use chat if you cannot break into audio) Please mute if not in discussion

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© 2020 Mark Kilby CAN WE AGREE? A talk to frame the conversation Working agreements: Discussion over lecture Ask questions ANYTIME (use chat if you cannot break into audio) Please mute if not in discussion

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© 2020 Mark Kilby • WHAT IS A MINDSET SHIFT (MIND SHIFT)? • 3 DISCIPLINES FOR LEADING DISTRIBUTED TEAMS • EXPERIMENTING TO EXPLORE MIND SHIFTS Our path today

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© 2020 Mark Kilby • WHAT IS A MIND SHIFT? • 3 DISCIPLINES FOR LEADING DISTRIBUTED TEAMS • EXPERIMENTING TO EXPLORE MIND SHIFTS Our path today

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My first UK trip

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© 2020 Mark Kilby BEST PRACTICES ONLY WORK IN A CERTAIN CONTEXT Mindshift that day …

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© 2020 Mark Kilby IN THE WRONG CONTEXT “Best Practices” can be harmful

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© 2020 Mark Kilby ARE TIME ZONES REALLY A PROBLEM? (another mind shift coming)

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© 2020 Mark Kilby WHAT IF WE CONSIDERED HOURS OF OVERLAP?

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© 2020 Mark Kilby WHAT IF WE LET THE TEAM DECIDE HOURS OF OVERLAP?

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© 2020 Mark Kilby – 2 mind shifts “Team hours over office hours” & “Give distributed teams choice”

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© 2020 Mark Kilby QUESTIONS?

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© 2020 Mark Kilby • WHAT IS A MIND SHIFT? • 3 DISCIPLINES FOR LEADING DISTRIBUTED TEAMS • EXPERIMENTING TO EXPLORE MIND SHIFTS Our path today

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© 2020 Mark Kilby 3 KEY MIND SHIFTS FOR DISTRIBUTED LEADERS Manage for change through experiments Amplify communication and collaboration Focus on principles over practices These become your “daily disciplines” or “operating system” for distributed leadership

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© 2020 Mark Kilby 3 KEY MIND SHIFTS FOR DISTRIBUTED LEADERS Manage for change through experiments Amplify communication and collaboration Focus on principles over practices These become your “daily disciplines” or “operating system” for distributed leadership

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© 2020 Mark Kilby IMAGINE A TEAM WORKING TOGETHER … Performance Time Status Quo Change introduced

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© 2020 Mark Kilby IMAGINE A TEAM WORKING TOGETHER … Performance Time Status Quo Change introduced Change could be: - New process - New team member - New leader - New tools - New conflict - Urgent request - Urgent change in direction - Tool failure - Process failure - Team member out unexpectedly - Leader unavailable - Etc.

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© 2020 Mark Kilby Our expectations when we initiate change on our teams Our expectations when change is imposed Performance Time Status Quo New Status Expectations Change Time Performance Status Quo Change

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© 2020 Mark Kilby Question (please answer with a number in chat): With what happened to your team these last few weeks, has change been… 1) Initiated by someone in your organization? 2) Imposed by outside forces? 3) Both? 4) Caused by something else?

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© 2020 Mark Kilby How else can you gather answers to that last question with tools you have? (keep the answer to yourself at first; type “READY” in chat when you have an idea)

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© 2020 Mark Kilby WHAT REALLY HAPPENS (UNDER THE RIGHT CONDITIONS)… Performance Time Status Quo New Status Quo Change introduced and challenges assumptions

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© 2020 Mark Kilby SMOOTHING IT OUT, WE GET THE J-CURVE Time (1) Status Quo/Old (8) New Status Quo (2) Change introduced and challenges assumptions (7) Integrate New Learning Performance (3) Resistance (5) Initial Results / Period of Disruption (6) (first) Transforming Idea (4) Unlearning

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© 2020 Mark Kilby – an attentive audience member But wait. You said something about “under the right conditions”?

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Mind shift: Best way to navigate change is through Experimentation (How to experiment is the last part of the presentation)

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© 2020 Mark Kilby QUESTIONS?

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© 2020 Mark Kilby 3 KEY MIND SHIFTS FOR DISTRIBUTED LEADERS Manage for change through experiments Amplify communication and collaboration Focus on principles over practices These become your “daily disciplines” or “operating system” for distributed leadership

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© 2020 Mark Kilby THIS IS THE WAY TO WORK REMOTELY Some believe…

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© 2020 Mark Kilby A TYPICAL DISTRIBUTED COLLABORATION PROBLEM You hire great people from all over the world Team sets some good hours of overlap Location 1 people work well together Location 2 & 3 feel isolated (left out of conversations, small tasks, not clear on big picture) Eventually, people in location 2 or 3 either join an all remote team .. Or just join another company

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© 2020 Mark Kilby TEAM AFFILIATION OVER LOCATION AFFILIATION (another mindshift) Strengthen Weaken

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© 2020 Mark Kilby Nebula whole team dispersed

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© 2020 Mark Kilby HOW TO BUILD TEAM AFFILIATION Hours of Overlap Dedicated Team Backchannel Buddy System & Co-Pilot(s) Know the Whole Person Bring everyone together for big initiative / quarterly planning

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© 2020 Mark Kilby QUESTIONS?

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© 2020 Mark Kilby 3 KEY MIND SHIFTS FOR DISTRIBUTED LEADERS Manage for change through experiments Amplify communication and collaboration Focus on principles over practices These become your “daily disciplines” or “operating system” for distributed leadership

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© 2020 Mark Kilby • WHAT IS A MIND SHIFT? • 3 DISCIPLINES FOR LEADING DISTRIBUTED TEAMS • EXPERIMENTING TO EXPLORE MIND SHIFTS Our path today

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© 2020 Mark Kilby HOW TO MANAGE CHANGE THROUGH EXPERIMENTS? Hint: Limit the Chaos Time Performance Sometimes known as the “point of chaos”; It will get worse before it gets better as the team wrestles with change Chaos

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© 2020 Mark Kilby TOO MUCH CHANGE Can the team recover? (1) Status Quo/ Old Way (2) Many/Bigger changes introduced and challenges assumptions Performance Chaos extended. Team may not come out of chaos without huge effort and support Chaos Chaos Time

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© 2020 Mark Kilby TOO MANY CHANGES Time (1) Status Quo/Old (2) Change introduced Performance (3) Resistance Chaos Results may look more like this if team is not given time to adapt to each change and learn from it.

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© 2020 Mark Kilby SET EXPERIMENTS To control the chaos

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© 2020 Mark Kilby EXPERIMENT WITH, NOT ON (no one wants to be a lab rat)

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© 2020 Mark Kilby • WHAT IS A MIND SHIFT? • 3 DISCIPLINES FOR LEADING DISTRIBUTED TEAMS: • MANAGING CHANGE THROUGH EXPERIMENTS • AMPLIFY COMMUNICATION AND COLLABORATION • FOCUS ON PRINCIPLES, NOT PRACTICES • EXPERIMENTING TO EXPLORE MIND SHIFTS Our path today

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© 2020 Mark Kilby AND MY 3 FAVORITE ONLINE TOOLS …

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© 2020 Mark Kilby 3 FAVORITE ONLINE TOOLS Patience Empathy Listening

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© 2020 Mark Kilby THANKS! Q&A? NEED MORE? Blog, articles resources & distributed agile newsletter at https:// www.markkilby.com Twitter: @mkilby http://www.linkedin.com/in/mkilby ONLINE CLASSES at https:// distributedagilesuccess.teachable.com, includes FREE course for Rapidly Remote Get the book - https:// www.markkilby.com/sdatbook/

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© 2020 Mark Kilby BACKUP CONTENT

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© 2020 Mark Kilby WHAT IF WE CONSIDERED HOURS OF OVERLAP?

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© 2020 Mark Kilby WHAT IF WE LET THE TEAM DECIDE HOURS OF OVERLAP?

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© 2020 Mark Kilby PHOTO CREDITS Mountain Path - Photo by Justin Kauffman on Unsplash. https://unsplash.com/photos/a8lTjWJJgLA star swirl - https://unsplash.com/photos/rMmibFe4czY road trip - Photo by Esther Tuttle on Unsplash wrong way - https://unsplash.com/photos/w5sHBvTYss0 Man in front of headlights - https://unsplash.com/photos/XIx85KpKmWU 3 face sculpture - Photo by Mitchell Luo on Unsplash. https://unsplash.com/photos/zIoFNTnA8Ok Jungle bungie jump station - Photo by Nazim Zafri on Unsplash. https://unsplash.com/photos/OmQBmAU-ihI Oculus Rift - https://www.flickr.com/photos/121483302@N02/13491081124 CC-SA http://agilemanifesto.org 2 rats - https://commons.wikimedia.org/wiki/File:Sister_ratties_3.jpg All other images (c) 2019 Mark Kilby & Johanna Rothman