運用業務の「構造化」 /20190524-structured-operation

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Operation Lab ӡ༻ઃܭϥϘ ӡ༻ઃܭϥϘ߹ಉձࣾ ӡ༻ۀ຿ͷʮߏ଄Խʯ 1 γχΞΞʔΩςΫτ೾ా໺༟Ұ ʮӡ༻ࣗಈԽͷجຊݪଇʯجૅ TTNKQ

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Operation Lab ӡ༻ઃܭϥϘ ࠓճͷΞδΣϯμ 2 ʮӡ༻ࣗಈԽʯͷ໎૸Λճආ͢ΔͨΊʹ ʮӡ༻ۀ຿ʯͷߏ଄Խ ʮӡ༻ۀ຿ʯߏ଄Խͷྫ

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Operation Lab ӡ༻ઃܭϥϘ ʮӡ༻ࣗಈԽʯͷ໎૸Λճආ͢ΔͨΊʹ 3

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Operation Lab ӡ༻ઃܭϥϘ ͳͥʮӡ༻ࣗಈԽʯ͸ ໎૸͢Δͷ͔ 4

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Ծઆӡ༻ۀ຿͕ʮߏ଄Խʯ͞Ε͍ͯͳ͍ ਓ͕ཧղ͠΍͍͢Α͏ʹͳ͍ͬͯͳ͍ɻ γεςϜ͕औΓѻ͍΍͍͢Α͏ʹͳ͍ͬͯͳ͍ɻ ࿦ཧతʹਖ਼͍͜͠ͱΛݕূ͍ͯ͠ͳ͍ɻ Operation Lab ӡ༻ઃܭϥϘ 5 ʮӡ༻ࣗಈԽʯͷ໎૸Λճආ͢ΔͨΊʹ ʮӡ༻ࣗಈԽʯ͕໎૸͢Δͷ͸ ͦ΋ͦ΋ӡ༻ۀ຿͕ߏ଄Խ͞Ε͍ͯͳ͍ͨΊ

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େલఏӡ༻ۀ຿Λʮߏ଄Խʯ͢Δ ਓ͕ཧղ͠΍͍͢Α͏ʹ͢Δɻ γεςϜ͔ΒऔΓѻ͍΍͍͢Α͏ʹ͢Δɻ ࿦ཧతʹਖ਼͍͜͠ͱΛݕূͰ͖ΔΑ͏ʹ͢Δɻ Operation Lab ӡ༻ઃܭϥϘ 6 ӡ༻ۀ຿ͷʮߏ଄Խʯ͕ʮӡ༻ࣗಈԽʯͷେલఏ ʮӡ༻ࣗಈԽʯͷ໎૸Λճආ͢ΔͨΊʹ

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Operation Lab ӡ༻ઃܭϥϘ ʮӡ༻ۀ຿ʯͷߏ଄Խ 7

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Operation Lab ӡ༻ઃܭϥϘ ৘ใͷߏ଄ શମ૾ 8 ʮӡ༻ۀ຿ʯͷߏ଄Խ SPPU ৘ใπϦʔ CSBODI CSBODI ৘ใϊʔυ OPEF OPEF ৘ใωοτϫʔΫ OPEF OPEF OPEF OPEF

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Operation Lab ӡ༻ઃܭϥϘ ৘ใߏ଄ԽͷਐΊํ શମ૾ 9 ৘ใπϦʔઃܭ ৘ใϊʔυߏங ৘ใωοτϫʔΫߏங 4UFQ 4UFQ 4UFQ ৘ใπϦʔݟ௚͠ 4UFQ9 SPPU CSBODI CSBODI OPEF OPEF OPEF OPEF OPEF OPEF ʮӡ༻ۀ຿ʯͷߏ଄Խ

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Operation Lab ӡ༻ઃܭϥϘ ৘ใߏ଄ԽͷਐΊํ 4UFQ 10 SPPU CSBODI OPEF CSBODI OPEF OPEF OPEF OPEF OPEF ৘ใπϦʔઃܭ 4UFQ τοϓμ΢ϯΞϓϩʔν ͔Β࢝·Δ ʮӡ༻ۀ຿ʯͷߏ଄Խ

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Operation Lab ӡ༻ઃܭϥϘ ৘ใߏ଄ԽͷਐΊํ 4UFQ4UFQ 11 SPPU OPEF OPEF OPEF OPEF OPEF OPEF ৘ใϊʔυߏங ৘ใωοτϫʔΫߏங 4UFQ 4UFQ ϘτϜΞοϓΞϓϩʔν Ͱൃలͤ͞Δ τοϓμ΢ϯΞϓϩʔν ͔Β࢝·Δ ৘ใπϦʔઃܭ 4UFQ ʮӡ༻ۀ຿ʯͷߏ଄Խ

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Operation Lab ӡ༻ઃܭϥϘ ৘ใߏ଄ԽͰॏཁͳࣄ 12 SPPU OPEF OPEF OPEF OPEF OPEF OPEF τοϓμ΢ϯΞϓϩʔν ͔Β࢝·Δ ϘτϜΞοϓΞϓϩʔν Ͱൃలͤ͞Δ ྆Ξϓϩʔνͷ ੔߹తͳ઀߹ ৘ใπϦʔݟ௚͠ 4UFQ9 ৘ใϊʔυߏங ৘ใωοτϫʔΫߏங 4UFQ 4UFQ ৘ใπϦʔઃܭ 4UFQ ʮӡ༻ۀ຿ʯͷߏ଄Խ

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Operation Lab ӡ༻ઃܭϥϘ ৘ใͷߏ଄Խ શମ૾ 13 SPPU OPEF OPEF OPEF OPEF OPEF OPEF ৘ใπϦʔઃܭ 4UFQ τοϓμ΢ϯΞϓϩʔν ͔Β࢝·Δ ৘ใϊʔυߏங ৘ใωοτϫʔΫߏங 4UFQ 4UFQ ৘ใπϦʔݟ௚͠ 4UFQ9 ϘτϜΞοϓΞϓϩʔν Ͱൃలͤ͞Δ ྆Ξϓϩʔνͷ ੔߹తͳ઀߹ ʮӡ༻ۀ຿ʯͷߏ଄Խ

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Operation Lab ӡ༻ઃܭϥϘ ӡ༻ۀ຿ͷߏ଄Խ ৘ใߏ଄ԽͱϞσϧ͸ಉ͡ 14 ӡ༻֓ཁઃܭ 4UFQ τοϓμ΢ϯΞϓϩʔν ͔Β࢝·Δ ӡ༻ৄࡉઃܭ ߴ෇ՃՁ஋Խ 4UFQ 4UFQ ӡ༻֓ཁઃܭݟ௚͠ 4UFQ9 ܦӦ૚ ӡ༻ཁһ ӡ༻ཁһ શମ࠷దઃܭ ෦෼࠷దઃܭ ෇ՃՁ஋ઃܭ ϘτϜΞοϓΞϓϩʔν Ͱൃలͤ͞Δ ྆Ξϓϩʔνͷ ੔߹తͳ઀߹ ʮӡ༻ۀ຿ʯͷߏ଄Խ

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Operation Lab ӡ༻ઃܭϥϘ ೔ຊͷӡ༻ݱ৔ ݱ࣮ඇߏ଄త 15 τοϓμ΢ϯΞϓϩʔν ͕ଘࡏ͠ͳ͍ ϘτϜΞοϓΞϓϩʔν ͕ൃࢄ͍ͯ͠Δ ݱ৔͔ΒͷఏҊ͕ແ͍ αΠϩԽ அઈ τοϓͷ͍ͨ͠ࣄ͕ Θ͔Βͳ͍ ઀߹΋͠ͳ͍ ੔߹΋͠ͳ͍ ܦӦ૚ ӡ༻ཁһ ӡ༻ཁһ ʮӡ༻ۀ຿ʯͷߏ଄Խ

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Operation Lab ӡ༻ઃܭϥϘ ·ͱΊʮӡ༻ۀ຿ʯͷߏ଄Խ શମ૾ 16 Ϧιʔε Ϧιʔε ܦӦ૚ ӡ༻ཁһ ӡ༻֓ཁઃܭ 4UFQ ӡ༻ৄࡉઃܭ ߴ෇ՃՁ஋Խ 4UFQ 4UFQ ӡ༻֓ཁઃܭݟ௚͠ 4UFQ9 શମ࠷దઃܭ ෦෼࠷దઃܭ ෇ՃՁ஋ઃܭ τοϓμ΢ϯΞϓϩʔν ͔Β࢝·Δ ϘτϜΞοϓΞϓϩʔν Ͱൃలͤ͞Δ ྆Ξϓϩʔνͷ ੔߹తͳ઀߹ Ϧιʔε Ϧιʔε Ϧιʔε Ϧιʔε ʮӡ༻ۀ຿ʯͷߏ଄Խ

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Operation Lab ӡ༻ઃܭϥϘ ʮӡ༻ۀ຿ʯߏ଄Խͷྫ 17

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Operation Lab ӡ༻ઃܭϥϘ ͳͥ"84͸ʮมԽʹڧ͘ɺεέʔϧ͓Αͼ࣋ଓՄೳʯͳͷ͔ Ұྫ 18 "3/ "NB[PO3FTPVSDF/BNF Ͱ৘ใπϦʔΛߏங 4UFQ 3FTPVSDF*% JOTUBODFJEͳͲ Ͱ৘ใϊʔυΛߏங 3FTPVDF*%ؒͰωοτϫʔΫߏ଄Λߏஙͯ͠ ৽نػೳͷϦϦʔε 4UFQ 4UFQ "3/ͷ௥Ճɾߋ৽ 4UFQ9 SFTPVSDF *% SFTPVSDF *% SFTPVSDF *% SFTPVSDF *% SFTPVSDF *% SFTPVSDF *% τοϓμ΢ϯΞϓϩʔν ͔Β࢝·Δ ϘτϜΞοϓΞϓϩʔν Ͱൃలͤ͞Δ ྆Ξϓϩʔνͷ ੔߹తͳ઀߹ ʮӡ༻ۀ຿ʯߏ଄Խͷྫ

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Operation Lab ӡ༻ઃܭϥϘ ʮӡ༻ۀ຿ʯΛ ߏ଄Խ͠·͠ΐ͏ 19

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Operation Lab ӡ༻ઃܭϥϘ ࢀߟաڈͷൃදࢿྉ 20 IUUQTXXXPQTMBCKQQVCMJTI աڈͷൃදࢿྉ͸ 0QT-BCKQͱ͍͏αΠτʹஔ͍ͯ͋Γ·͢ɻ

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IUUQXXXPQFSBUJPOMBCDPKQ OperationLab ӡ༻ઃܭ