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U.S. Digital Services Playbook
The American people expect to interact with government through
digital channels such as websites, email, and mobile applications.
By building better digital services that meet the needs of the
people that use our services, we can make the delivery of our
policy and programs more effective.
Today, too many of our digital services projects do not work well,
are delivered late, or are over budget. To increase the success rate
of these projects, the U.S. Government needs a new approach. We
created a playbook of 13 key “plays” drawn from successful best
practices from the private sector and government that, if followed
together, will help government build effective digital services.
SEE THE PLAYS HELP IMPROVE THIS CONTENT
DIGITAL SERVICE PLAYS
1. Understand what people need
2. Address the whole experience, from start to finish
3. Make it simple and intuitive
4. Build the service using agile and iterative practices
5. Structure budgets and contracts to support delivery
6. Assign one leader and hold that person accountable
7. Bring in experienced teams
8. Choose a modern technology stack
9. Deploy in a flexible hosting environment
10. Automate testing and deployments
11. Manage security and privacy through reusable processes
12. Use data to drive decisions
13. Default to open
Information and services
Govt.nz
Connecting you with government information and services
Government A-Z
Government A-Z Information and services
Information and services
Search govt.nz !
We've rebuilt newzealand.govt.nz - tell us what you think
Births, deaths, marriages
Certificates, ID, wills,
relationships, name change,
pregnancy, divorce.
Citizenship and
immigration
Residency, visas, work and
study in NZ.
Community, arts and
sport
Tramping and camping,
funding, fishing and
volunteering.
Consumer rights
Consumer disputes,
complaints, scams and
fraud.
Crime, law and justice
Jury, fines, prison and
neighbourhood issues.
Driving and transport
Driver licences, tickets and
fines, WOFs and registration.
Education and training
School terms, special
education, student loans and
apprenticeships.
Emergencies and
disasters
Civil defence alerts and
emergency planning.
Environment and
climate
Conservation, daylight
saving, natural resources
and weather.
Health
Public funded healthcare,
GPs, children's health.
History, culture and
heritage
Historical records, Māori
culture, family history.
Housing and property
Buying, selling, renting,
renovating and building.
Internet, media and
communication
TV and radio, online security,
advertising.
Money, benefits and tax
Financial help, NZ Super,
paying tax and KiwiSaver.
Parliament and politics
Parliament and elections,
official information requests
and have your say.
Passports, travel and
tourism
Visit NZ, go overseas to visit
or live.
Work and jobs
Holidays and time off, paying
ACC, redundancy and
working for yourself.
Rules reduction
The Rules Reduct
looking at updatin
property rules in
Compliance M
small business
If you’re a small b
you can manage
compliance requir
new tool from bus
New duty free r
cigarettes and t
The limit for duty
coming into NZ is
cigarettes or 50 g
or tobacco produc
exceed this limit a
you will be charge
GST. If you don't
anything over the
tobacco will be se
can be prosecuted
Business advice and business.govt.nz has information and tools designed specifically for
medium-sized businesses and the people who support them.
Delivery is the strategy.
18F builds effective, user-centric digital services focused on the interaction between government and the
people and businesses it serves. We help agencies deliver on their mission through the development of digital and
An official website of the United States Government
fThe Olympus Supercomputer (ENERGY.GOV)
Building the 21st century
digital government.
We energised a
global movement
working for open,
digital
government