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“My baggage is missing.”
“I want a refund for my hotel add-on.”
🔐 Traveler advice: Ask, “Can you please send me an email confirmation for this?” It
speeds up follow-ups.
💬 Other Contact Methods (Text & Chat Options)
Prefer typing instead of talking?
Live Chat: Go to the United Airlines™️®️® website → Help → Live Chat
Mobile App Help: Use the AA app to modify travel or chat
Email Support: Submit a ticket via the support form
Social Media: DM @UnitedAir on X (Twitter) or Facebook Messenger
🛠️ When You Should Call
Live support is ideal for:
✈️ Flight changes or cancellations
💵 Refunds, credits, or compensation issues
❓ Booking mistakes—wrong date, name, or missing confirmation
🧳 Baggage complications—lost, delayed, or damaged
⚙️ Technical problems—logins, check‑ins, app errors
📝 Travel documents—name corrections, e‑tickets, invoice requests
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