THE FIVE DYSFUNCTIONS
OF A TEAM
According to Patrick Lencioni
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ABSENCE OF TRUST
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ABSENCE OF TRUST
Trust is the confidence among team members that their peers’
intentions are good, and that there is no reason to be protective
or careful around the group.
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ABSENCE OF TRUST
Distrustful teams:
Conceal their mistakes and weaknesses from each other.
Hesitate to ask for help or provide constructive feedback.
Jump to conclusions about the intensions or aptitudes of
others.
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FEAR OF CONFLICT
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FEAR OF CONFLICT
Healthy conflict:
focuses on ideas and concepts
allows everyone on a team to input, discuss and resolve issues
quickly and completely.
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FEAR OF CONFLICT
Teams which fear conflict:
Ignore contentious topics which may be important to team
success.
Fail to enable all team members’ ideas and perspectives to be
voiced (or even suppress them).
Create environments where politics and personal attacks
thrive.
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LACK OF COMMITMENT
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LACK OF COMMITMENT
Commitment requires clarity of the team’s goals, and buy in from
the team.
But can be [stifled] by the desire for consensus and the need for
certainty.
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LACK OF COMMITMENT
A team that fails to commit:
Breeds lack of confidence and fear of failure.
Misses opportunities due to excessive analysis and delay.
Creates ambiguity about direction and priorities.
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AVOIDANCE OF
ACCOUNTABILITY
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AVOIDANCE OF
ACCOUNTABILITY
According to Lencioni, accountability refers to the willingness of
team members to call their peers out on performance or
behaviours which might hurt the team.
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AVOIDANCE OF
ACCOUNTABILITY
A team that avoids accountability:
Creates resentment among team members who have different
standards of performance.
Encourages mediocrity.
Misses deadlines and key deliverables.
Places an undue burden on the team leader as the sole source
of discipline.
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INATTENTION TO RESULTS
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INATTENTION TO RESULTS
Dysfunctional teams may focus on something other then the
core goals of the team, such as team status or individual status.
This may be because the goals aren't clearly defined, or because
the team isn't accountable for meeting them.
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INATTENTION TO RESULTS
A team that cannot focus on results:
Loses achievement-oriented employees.
Is easily distracted.
Stagnates and fails to deliver value for the organisation.
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A HEALTHY TEAM
A healthy team:
trusts one another, so that
healthy conflict can take place, allowing the team to
commit to decisions.
Thus, individuals can be accountable for meeting goals
so that the team can focus on results.