Slide 47
Slide 47 text
@MarcBenzak
@DesktopServer
https://serverpress.com
THINGS TO REMEMBER BEFORE
ADDRESSING THE CUSTOMER
•It’s a Team Effort
• Not just with your co-workers, but also with your customer
•YOUR Ego Doesn’t Count
• But your company reputation does!
•There is NO Place for Emotion
• If you do not feel that you can remove emotion from your
response, wait to respond or turn it over to someone else.
•Don’t Take it Personally
• And don’t get personal (It IS just business)