Correct the skew of any single perspective by combining
multiple sources to understand contributing factors
@jasonhand | VictorOps
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Without it
Lack of "Systems Thinking" can cause us to create a
mental model based solely on what you can see or the
experiences that only we have.
@jasonhand | VictorOps
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Systems Lens
understanding how independent contributors influence
one another within a complete entity, or larger system.
@jasonhand | VictorOps
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5 key benefits
from approaching feedback through a “Systems Lens”
@jasonhand | VictorOps
Correct our tendency to
shift or absorb
blame
@jasonhand | VictorOps
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Avoid
“fixes that fail”
#YoloOps
#ItsProbablyFine
#YourProblemNow
@jasonhand | VictorOps
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How
do we do this?
@jasonhand | VictorOps
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Ask:
Are differences between the giver
and receiver creating friction for
the feedback?
@jasonhand | VictorOps
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Ask:
Is the feedback partly related to
the differing roles between giver
and receiver as it relates to the
common “system”?
@jasonhand | VictorOps
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Ask:
Are processes, policies, physical
environment, or other factors
within the system reinforcing
problems with the feedback?
@jasonhand | VictorOps
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Systems Thinking
allows us to begin looking for
patterns
@jasonhand | VictorOps
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If you were sleeping
Benefits:
- More accurate
- Move away from judgement
- Clearer accountability & responsibility
- No more shifting or absorbing blame
- No more "fixes that fail"
@jasonhand | VictorOps