ADMITTING WE ARE HUMAN
ENCOURAGEMENT
CHRIS POWERS
GROUPON
@CHRISJPOWERS
HTTP://CHRISJPOWERS.COM
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“I can last two months
on a good compliment.”
- Mark Twain
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There are no two words
in the English language
more harmful than
"good job".
- Terence Fletcher,
“Whiplash”
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FINDING A SHARED MODEL
FEEDBACK AND MORALE
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MORALE
0
-
+
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MORALE
0
-
+
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The absence
of feedback is
NEGATIVE
FEEDBACK
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MORALE
0
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+
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MORALE
0
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5.6
POSITIVE TO NEGATIVE
COMMENT RATIO
VS.
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MORALE
0
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+
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“The desire to be
recognized, praised, and
considered important is
our deepest craving…
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…yet 60 percent of
employees say they feel
ignored or taken for
granted.”
The Center for Association Leadership
“The Seven Hidden Reasons Employees Leave”
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ACKNOWLEDGE
APPRECIATE
PRAISE
ENCOURAGE
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IT’S NOT “JUST MY JOB”
ACKNOWLEDGEMENT
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Recognition of Contribution
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What’s holding us back?
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They’re just
doing their job.
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It’s not my job to give
my peers feedback.
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My acknowledgement
was marred by “buts”
and negatives.
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I only said “good job.”
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How do we get better?
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Rethink what
“just your job”
means.
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Tell stories,
publicize others’
accomplishments.
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Find the positive
needle within the
negative haystack.
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Be specific.
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YOU MATTER TO ME
APPRECIATION
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Acknowledgement + Gratitude
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I don’t want them to get
a big head.
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We need to keep our
emotions and our work
separate - let’s be
professional.
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If I don’t feel
appreciated, it’s
unlikely I will make
others feel appreciated.
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Look closely for
positive impacts, and
write them down.
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Come prepared to 1:1
meetings with
appreciations.
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Make appreciations
part of your
retrospective.
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I WANT YOU TO SEE ME
PRAISE
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Appreciation of Character Traits
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Bob Goff
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It’s too personal and
feels uncomfortable.
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I over-inflate my own
virtues and diminish
my failures, and do the
opposite for others.
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What if I’m wrong about
their character?
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Be generous with
your praise.
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Expand the range of
virtues you would
normally praise:
Envisioning a future
beyond the current
challenges is hard.
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Give them a fine
reputation to live up to.
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Be bold and creative,
while always honest.
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Write notes of
encouragement.
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The 4-Line Thank You Note
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The 4-Line Thank You Note
#1: ACKNOWLEDGE
Sean,
Thank you for consistently
hosting Geekfest every week,
it’s clearly a significant
commitment of time & energy.
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The 4-Line Thank You Note
#2: APPRECIATE
Geekfest helps me connect
and grow every week, and I
am truly thankful for the
experiences I have had here.
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The 4-Line Thank You Note
#3: PRAISE
I’m impressed by the passion
you have for seeing people
grow, and your commitment
to facilitating that growth is
remarkable.
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The 4-Line Thank You Note
#4: ENCOURAGE
As you lead by example,
people will follow you, and
their lives will be changed for
the better.
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ACKNOWLEDGE
APPRECIATE
PRAISE
ENCOURAGE
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Open your eyes. Be generous.
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THANK
YOU. CHRIS POWERS
GROUPON
@CHRISJPOWERS
HTTP://CHRISJPOWERS.COM