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THE EXPERT & THE CITIZEN DESIGNER DESIGNING FOR ECOSYSTEMS

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00 INTRODUCTION

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TECHNOLOGY BUSINESS ORGANISATION SERVICE DESIGN

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TECHNOLOGY BUSINESS ORGANISATION HERE THERE SERVICE DESIGN

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WHAT GOT US WILL GET NOT US HERE THERE

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01 CITIZEN DESIGNS

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#barcamp

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#barcamp #legoideas

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#barcamp #legoideas #ikeahackers

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#barcamp #legoideas #ikeahackers #fakenews

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02 WHEN CITIZENS SHOW THE WAY

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OPTIMISATION STUFF ECOSYSTEM

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B C DESIGNED FOR YOU BUSINESS CONSUMER

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DESIGNED WITH YOU B BUSINESS C CONSUMER P PRODUCER

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ECOSYSTEM CONTROL CREATION STUFF EXPERT CITIZEN DESIGN-TIME RUN-TIME “problem” “customer” “segment” “potential” “peers” “niches” BIG BIGGER

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B BUSINESS C CONSUMER

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B BUSINESS C CONSUMER P PRODUCER P PRIMITIVES E ENABLERS N NARRATIVE

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PLATFORM VALUE CANVAS v1.0 PRODUCERS OWNER PARTNERS CONSUMERS VALUE PROPOSITIONS TRANSACTIONS CORE / MISSION P E N

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03 NEXT MONDAY “WHAT IF SOMEONE ELSE GETS TO CREATE?” (MADLY) FALL OUT OF LOVE

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04 YOUR IDEAS [email protected]

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05 SOURCES slide 8: https://twitter.com/chrismessina/status/223115412 slide 10: https://ideas.lego.com/dashboard slide 12: http://www.ikeahackers.net/2015/11/kallax-hack.html slide 14: https://www.wired.com/2017/02/veles-macedonia-fake-news/ slide 16: https://www.wired.com/insights/2014/01/platform-thinking-approach-innovation slide 17: http://servicedesignforinnovation.eu/wp-content/uploads/2017/03/SDIN-Conference-Presentation-Toshiba.pdf slide 19: http://www.ep.liu.se/ecp/125/011/ecp16125011.pdf slide 20: https://au.pinterest.com/pin/419116309059259901/ slide 21: https://multionlineidm.wordpress.com/2013/08/06/final-service-blueprint-for-stage/ slide 22: https://medium.com/kima-ventures/the-npe-canvas-fundamental-principles-for-any-end-user-facing- product-321d84cc51ad slide 23: http://digital-ahead.de/platform-innovation-toolkit/ slide 24: catan.com slide 25: https://nl.pinterest.com/pin/372813675394064794/ slide 26: https://nl.pinterest.com/pin/372813675394064807/ slide 27: https://ideas.lego.com/projects/e6affa8f-4988-4a25-8cc3-6bf28b8c30b3 slide 29: Agnė Kazlauskaitė, Chief Technology Office, ING