This is my profile page on WordPress.org. I'm a WordPress plugin developer,
and also engaged in many other activities in the community.
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Fukuoka, Japan
I'm from Fukuoka, Japan. Fukuoka is known as the birthplace of Wapuu.
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This is the world's first Wapuu cake. We made it for WordCamp Fukuoka 2011.
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This is Contact Form 7's plugin page on WordPress.org.
I have been maintaining this plugin for more than 10 years.
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According to BuiltWith.com, Contact Form 7 has a 71% market share
in the “Feedback Forms and Surveys on the Entire Internet" category.
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Because of its popularity, I constantly receive a lot of support requests.
Today, I tell you the secret of troubleshooting.
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Troubleshooting
in General
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Troubles caused by
WordPress core are
very rare.
Most troubles are
caused by its plugins
and themes.
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To find out which plugin
is the culprit:
•Try deactivating all plugins
at one time.
•If the problem disappears,
re-activate them
one by one.
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If you click on the "delete" link, the plugin will try to wipe out all data related to it.
If this is inconvenient for you, access the server via FTP and delete the plugin files manually.
Be careful
when you
delete plugins
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Cache might be connected
to the trouble.
Try deleting all browser cache
and page cache, and
check to see if the behavior
changes.
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Some troubles are seen only
when you are logged-in, or
when you are logged-out,
and this information will be
a useful hint to troubleshoot
in many cases.
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Getting Support from
Community-based
Forums
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Don't send a direct message
to developers to get support.
Many developers don't like
to answer questions privately.
Use public support forums
instead.
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Each plugin has a dedicated support forum on WordPress.org.
This screenshot image points to the "Support" link on a plugin page.
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This is an example of a support forum for a plugin.
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At the bottom of the plugin support forum, there is a form to create a new topic.
Detailed information is necessary to get helpful support.
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WP.org Support Forums are:
•Volunteer-based
Be polite and kind to others.
•Public forums
Providing information publicly
is needed.
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Before using support forums, look through the Forum Guidelines
and FAQ on WordPress.org. Let's have a look at some of the topics.
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Do Not Spam
Don't do spammy activities on the forum. Don't post comments
for the purpose of promoting something. If you do that, you'll get a penalty.
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No "Bump"
Some users just post "Bump" with an attempt to get attention for their forum posts.
This will never work, and is prohibited.
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No "Me Too"
Don't hijack others' topics with a "Me too" comment. It is rude to the original poster,
and your problem is different from theirs in almost all cases.
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Do Not Offer to Pay for Help
Do Not Offer to Work For Hire
WordPress.org support forums are not a place to look for jobs or paid services.
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If you are looking for jobs or paid services, use jobs.wordpress.net instead.
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Do Not Post About
Commercial Products
Posting about commercial products is prohibited.
The responsibility of support lies with the vendor of the product.
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Do Not Post
Sensitive Information
Login ID and password, email addresses,
or any kind of keys or secrets should not be posted.
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There are many other topics in the guidelines and FAQ.
Read them carefully and be a good forum participant.
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Preventing Troubles
from Happening
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You can avoid troubles if you
use trustworthy plugins only
✓ hosted on wordpress.org
(100% GPL and free)
✓ maintained by
experienced developers
✓ updated to the latest
WordPress versions
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Feedback is the most
important factor in
maintaining a quality of
software. Most commercial
plugin and theme vendors
can't get enough feedback
in quality and quantity.
Avoid them if you want to
avoid troubles.