Do Change with Communities of Practice

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DevOps Community Of Practice @nathenharvey chef.io

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Scale

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The changing role of IT organizations DevOps practices are driving IT organizations into reshaping the way their teams operate

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INFRA OPS SECURITY NETWORK CLOUD DEV BUSINESS CUSTOMER OUTCOME

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SERVICE OPERATIONS SERVICE DELIVERY MIDDLEWARE/ESB/PLATFORM INFRASTRUCTURE SERVICES LOB Line of Business LOB Line of Business LOB Line of Business LOB Line of Business LOB Line of Business LOB Line of Business APPLICATION DEVELOPMENT Service-oriented IT

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THOUGH T LEADERS BEST PRACTICE S IDEAS KNOWLEDG E STRATEG Y TRENDS TECHNOLOG Y Centers of Excellence

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THOUGH T LEADERS BEST PRACTICE S IDEAS KNOWLEDG E STRATEG Y TRENDS TECHNOLOG Y Centers of Excellence

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LOB Line of Business LOB Line of Business LOB Line of Business LOB Line of Business LOB Line of Business SERVICE OPERATIONS SERVICE DELIVERY MIDDLEWARE/ESB/PLATFORM INFRASTRUCTURE SERVICES APPLICATION DEVELOPMENT The business takes control

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LOB Line of Business LOB Line of Business LOB Line of Business LOB Line of Business LOB Line of Business LOB Line of Business SERVICE OPERATIONS SERVICE DELIVERY MIDDLEWARE/ESB/PLATFORM INFRASTRUCTURE SERVICES APPLICATION DEVELOPMENT The business takes control

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LOB Line of Business LOB Line of Business LOB Line of Business Vertical Integration

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LOB Line of Business LOB Line of Business LOB Line of Business Application Development Community Infrastructure Services Community Vertical Integration with Communities of Practice

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THOUGH T LEADERS BEST PRACTICE S IDEAS KNOWLEDG E STRATEG Y TRENDS TECHNOLOG Y Centers of Excellence

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ECOMMERC E DATACENTER OPS ANALYTICS HARDWARE IOT MANAGE D SERVICE S BUSINESS Communities of Practice CONTINUOUS AUTOMATION

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Non-bullet slide Non-bullet slide subtitle Community of Practice •  Collaborative •  Inclusive •  Do Change

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technology culture

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Velocity: time from idea to ship Focus on business outcomes Quantifying outcomes to deliver software at speed Deployment frequency Time from commit to deploy Mean time to resolve Time deploying remediation Change failure rate SPEED Measure of rate of software change EFFICIENCY Measure of effectiveness of software change RISK Measure of quality of software change Compliance audit frequency Idea Ship

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Standard Bank pushes ideas from commit to deploy in 18 minutes with Chef Focus on Speed Measuring the rate of software change HIGH IT PERFORMERS MEDIUM IT PERFORMERS LOW IT PERFORMERS On-demand Week - Month Month – 6 Month < 1 Hour Week - Month Month - 6 month USE CASES INCLUDE: ▪  Application Delivery ▪  Build Pipelines DEPLOYMENT FREQUENCY TIME FROM COMMIT TO DEPLOY

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Intuit reduced change failure rate by 90% with Chef Focus on Efficiency Measuring the effectiveness of software change HIGH IT PERFORMERS MEDIUM IT PERFORMERS LOW IT PERFORMERS 0-15% 16-30% 31-45% < 1 Hour < 1 Day < 1 Day USE CASES INCLUDE: ▪  Configuration Management ▪  Server Drift CHANGE FAILURE RATE MEAN TIME TO RESOLVE

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Equifax easily scans and maintains security policies with Chef Focus on Risk Measuring the quality of software change HIGH IT PERFORMERS MEDIUM IT PERFORMERS LOW IT PERFORMERS 95%+ 25%-95% 0-25% < 1 Hour Week - Month Month - 6 Months USE CASES INCLUDE: ▪  Compliance Automation ▪  Compliance Coverage COMPLIANCE TESTING COVERAGE TIME DEPLOYING REMEDIATION

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SPEED EFFICIENCY RISK A focus on increasing speed to meet business requirements... ...can introduce more errors into the environment... ...and open up security holes faster than teams can react. SPEED EFFICIENCY RISK Continuous automation metrics are at odds Improving on one metric can negatively impact the others

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SPEED EFFICIENCY RISK Increased speed to meet business requirements... ...while eliminating redundant steps and rework... ...and maintaining continuous adherence to policy. Achieving Continuous Automation Capture outcomes at each step in the journey to continuous automation

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Align Incentives & Objectives • On my team responsibilities are shared

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Make the Work Visible

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Failure is an opportunity to learn • On my team failures are treated primarily as opportunities to improve the system

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Assessing Information Processing •  On my team… ●  information is actively sought ●  failures are learning opportunities, and messengers of them are not punished ●  responsibilities are shared ●  cross-functional collaboration is encouraged and rewarded ●  new ideas are welcomed ●  failures are treated primarily as opportunities to improve the system

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A typology of organisational cultures https://continuousdelivery.com/images/westrum.png | http://qualitysafety.bmj.com/content/13/suppl_2/ii22

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A cultural and professional movement focused on how to build and operate high-velocity organizations, born from the experiences of its practitioners. DevOps

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Your company needs you more than ever.

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Your company needs you more than ever. The most ambitious version of you.

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THEN NOW 1998: - Don’t get in strangers’ cars - Don’t meet ppl from internet 2016: - Literally summon strangers from internet to get in their car Carol Nichols @Carols10cents 99.9K Retweets 155K Likes

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Infrastructure App Complexity Application Compliance App packaging and dependencies Infrastructure and OS deployment

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OGRESS / Continuous automation / Effortless infrastructure / Any app, anywhere PR

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DAYS MINUTES HOURS SECONDS

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Non-bullet slide Non-bullet slide subtitle Community Our Foundation

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INFRA OPS SECURITY NETWORK CLOUD DEV BUSINESS CUSTOMER OUTCOME

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Questions That Matter in Service to Real Work •  How do we decrease the time between software deployments? •  How do we minimize the time required to detect incidents? •  How do we minimize the time required to recover from incidents? •  How do we improve cross-team collaboration?

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Thank You! Nathen Harvey VP, Community Development Chef Software, Inc. @nathenharvey .