Slide 20
Slide 20 text
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An experience
architecture demands
a hyperconvergence
of enterprise
capabilities where
customers, employees,
and partners are
first-class citizens
Aggregation layer
Marketing
Sales force
automation
Digital
commerce
Customer
service
Field
service
Products Finance People
Supply
chain
Customer
Customers Employees Partners
Delivery layer
Interaction
mode
GUI Chat Voice XR
Channel SMS Push Apps Browser
Virtual
assistant
Email PWA
Platform
Device Computer Smartphone Smartwatch Tablet VR headset Interactive TV
Client/presentation layer
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