HOW TO BE SUCCESSFUL IN OUTSOURCING Abu Ashraf Masnun http://masnun.com 

OUTSOURCING Ø What is Outsourcing? Ø Why do people outsource? Ø What can be outsourced and what can not be? Ø Outsourcing and it’s business value for the firms Ø What’s our benefits? Ø Asia as an outsourcing target Ø Bangladesh as an outsourcing destination 

TO FREELANCE OR NOT TO FREELANCE? § What is freelancing? § Why do people like to be a freelance professional? § What are the benefits of freelancing? § What are the dark sides of freelancing? § Outsourcing meets Freelance Contractors 

PART TIME CONTRACTS VS FULL TIME JOBS q Career Orientation q Sustainability q Skill Development / Team Playing q Long Term Business Relationship q Fixed Contracts vs Remote Jobs 

CATEGORIES OF WORK • Graphics Design • Web Development • Mobile Application Development • Data Science / Machine Learning / AI • Big Data • SEO / Internet Marketing / Consulting • Article Writing and other categories. 

SOURCES OF WORK v Upwork? Freelancer.com? Behance? Dribble? v StackOverflow Careers / LinkedIN / Github v Larajobs v Remote|OK v Reddit / HackerNews / Job Boards v Direct Contact 

BUILDING A BRAND • Reduce dependency on market places • Build a portfolio • Work outside the market places • Brand yourself • Build a an image / Social Media Influence • Become an Authoritative Figure in Community 

THINK LIKE A BUSINESS v The customer is always right v Value addition v Communicate v Learn to Present v Professionalism v Meet Deadlines v Deliver more 

COMMUNICATION TIPS Ø Write emails professionally Ø Proper salutation, greetings Ø Do not use cursive fonts or colors unnecessarily Ø A signature is good but don’t overdo it Ø Voice call makes communication more effective Ø Do video conferences Ø Ask questions – never hesitate to ask questions 

COMMUNICATION TIPS Ø Avoid negative words, transform to a positive tone Ø Understand the tasks properly before taking a contract Ø Think, Plan, Brainstorm and then quote Ø It’s OK to reject tasks you can not perform Ø Always update the client on your status, even if you don’t have anything significant Ø Create a sense of personal touch but don’t overdo it. 

COMMUNICATION TIPS v Take criticism politely v Show efforts to improve v Accept blame, show courtesy even if you’re not to be blamed v Think from the client’s perspective v Think out of the box and suggest newer ideas 

HOW TO BECOME A PROFESSIONAL IN 7 DAYS? Try hard, but be prepared to accept failure! 

LEARNING / SKILL DEVELOPMENT v Skill development takes time v Working professionally for 7 years, still learning v Focus on one area and spend a lot of time v Internet is your best friend v Facebook can help you learn v Share / Exchange knowledge v Watch Youtube videos – take advantage of Google Cache! 

BUILDING YOUR OWN PRODUCT v How long will you work for others? v What will you do after retirement? v Why can’t we have the next Facebook or Instagram or WhatsApp? v Build your own product 

IT’S OK TO DO CONVENTIONAL JOBS Ø More learning opportunities Ø Gather knowledge and skills Ø Build a portfolio Ø Discipline is sometimes good Ø Learn from the experts and then join the outsourcing work force 

ONE LAST WORD Never stop learning! 

ABOUT ME q Senior Full-Stack Developer for Local Staffing LLC q Part time consultant, Upwork’s Dispute Management team q Co-Manager, Google Business Group Khulna q Open Source Contributor and Community Activist