Slide 1

Slide 1 text

Yuka Matsuba Alexa Champion / VUI Designer and Consultant JAPAN Where the Battle is Heading Voice Interface Vs. Touch Interface Voice Interface V

Slide 2

Slide 2 text

Yuka Matsuba VUI designer & consultant UX designer & educator Supporting the service deign process in various industries Taught about UX design more than 400 people Developed over 100 Alexa skills Won some prizes about VUI Published “VUI Design Guidebook” Consulting some voice services from Japan

Slide 3

Slide 3 text

No content

Slide 4

Slide 4 text

Agenda l How VUI is being used? l Benefits & Disadvantages l What should we do? 4

Slide 5

Slide 5 text

5 How VUI is being used?

Slide 6

Slide 6 text

Examples 6 How VUI is being used? • Using Mobile device • Using Physical controller • Alternative to Human voice

Slide 7

Slide 7 text

Ex1: Mobile Device 7 How VUI is being used? Check the current time Set the timer Send a chat message Call a phone Check the weather forecast

Slide 8

Slide 8 text

Ex2: Physical Controller 8 How VUI is being used? Turn on the TV Set the timer for 5 minutes Turn on the light Open the curtains Play the music

Slide 9

Slide 9 text

9 Smart Remote Controller Alexa / Google Assistant Internet Infrared Appliance

Slide 10

Slide 10 text

Ex3: Human Voice 10 How VUI is being used? 5 minutes to go! Hurry up! Itʼs time to brush your teeth! Are you sure you have the lunch box?

Slide 11

Slide 11 text

The purpose to use VUI 11 How VUI is being used? • Efficiency • Stress reduction

Slide 12

Slide 12 text

The purpose to use VUI 12 How VUI is being used? • Efficiency • Stress reduction

Slide 13

Slide 13 text

The purpose to use VUI 13 How VUI is being used? • Efficiency • Stress reduction

Slide 14

Slide 14 text

The purpose to use VUI 14 How VUI is being used? • Efficiency • Stress reduction Borrow the power of a character Naughty child

Slide 15

Slide 15 text

Benefits & Disadvantages 15 Safety Speed Sharing

Slide 16

Slide 16 text

Safety - Accident Prevention 16 Benefits & Disadvantages • Driving • Walking WIN

Slide 17

Slide 17 text

Safety - Hygienic 17 Benefits & Disadvantages In coronavirus crisis, voice interface is preferable to touch interface when the general public operate. WIN

Slide 18

Slide 18 text

18 Speed Benefits & Disadvantages Speaking Typing Listening Reading Sending Receiving

Slide 19

Slide 19 text

19 Speed Benefits & Disadvantages Speaking Typing Listening Reading

Slide 20

Slide 20 text

20 Speed Benefits & Disadvantages Speaking Typing Listening Reading 105wpm https://www.humanfactors.com/newsletters/human_interaction_speeds.asp 60〜70wpm 36wpm Mobile Laptop

Slide 21

Slide 21 text

21 Speed Benefits & Disadvantages Speaking Typing Listening Reading 105wpm https://www.humanfactors.com/newsletters/human_interaction_speeds.asp 60〜70wpm 36wpm Mobile Laptop WIN

Slide 22

Slide 22 text

22 Speed Benefits & Disadvantages Speaking Typing Listening Reading 150〜160wpm 250〜300wpm 105wpm https://www.humanfactors.com/newsletters/human_interaction_speeds.asp 60〜70wpm 36wpm WIN Mobile Laptop

Slide 23

Slide 23 text

23 Speed Benefits & Disadvantages Speaking Typing Listening Reading 150〜160wpm 250〜300wpm 105wpm https://www.humanfactors.com/newsletters/human_interaction_speeds.asp 60〜70wpm 36wpm WIN WIN Mobile Laptop

Slide 24

Slide 24 text

24 Speed Benefits & Disadvantages Speaking Typing Listening Reading 150〜160wpm 250〜300wpm 105wpm https://www.humanfactors.com/newsletters/human_interaction_speeds.asp 60〜70wpm 36wpm WIN WIN Mobile Laptop

Slide 25

Slide 25 text

Speed - Sending 25 Benefits & Disadvantages When choosing from options, it depends on each case. YES NO • … … … … … … … • … … … … … … … • … … … … … … … 1. … … … … … … … 2. … … … … … … … 3. … … … … … … …

Slide 26

Slide 26 text

Speed - Sending Benefits & Disadvantages Two choices → no deference YES NO YES YES NO DRAW

Slide 27

Slide 27 text

Speed - Sending 27 Benefits & Disadvantages Multiple options • … … … … … … … • … … … … … … … • … … … … … … … 1. … … … … … … … 2. … … … … … … … 3. … … … … … … …

Slide 28

Slide 28 text

Speed - Sending 28 Benefits & Disadvantages Numbered Multiple options → no deference 1. … … … … … … … 2. … … … … … … … 3. … … … … … … … No.2 DRAW

Slide 29

Slide 29 text

Speed - Sending 29 Benefits & Disadvantages Unnumbered Multiple options → Touch is easier than speaking • Check my current status of the … • Change my current status of the … • Delete my usage history of the … Change my current status of the … WIN

Slide 30

Slide 30 text

Speed - Receiving 30 Benefits & Disadvantages Serial Access Random Access A → B → C → D → … D → J → S → A → … • Can decide the order to get info • Can get only necessary info directly • Need to wait for info you want C B A

Slide 31

Slide 31 text

Speed - Receiving 31 Benefits & Disadvantages Simple information Complex information WIN DRAW

Slide 32

Slide 32 text

Sharing 32 Benefits & Disadvantages △ Use a small display

Slide 33

Slide 33 text

Sharing 33 Benefits & Disadvantages ◯ ◯ Use a big display Use voice interface

Slide 34

Slide 34 text

Summary 34 Benefits & Disadvantages Safety ◯ Speed Sending Free sentence ◯ 2 options ◯ ◯ Numbered options ◯ ◯ Unnumbered options ◯ Receiving Simple info ◯ ◯ Complex info ◯ Sharing Small Display (or None) ◯ Big Display ◯ ◯

Slide 35

Slide 35 text

Summary 35 Benefits & Disadvantages Safety ◯ Speed Sending Free sentence ◯ 2 options ◯ ◯ Numbered options ◯ ◯ Unnumbered options ◯ Receiving Simple info ◯ ◯ Complex info ◯ Sharing Small Display (or None) ◯ Big Display ◯ ◯ When you send complex instructions that is difficult to be recognized, Touch interface may be better than voice interface.

Slide 36

Slide 36 text

What should we do? 36

Slide 37

Slide 37 text

The most important thing 37 What should we do? Make the users want to use

Slide 38

Slide 38 text

The most important thing 38 What should we do? Make the users want to use comfort convenience

Slide 39

Slide 39 text

The most important thing 39 What should we do? Make the users want to use comfort convenience

Slide 40

Slide 40 text

What should we do 40 What should we do? We shouldn’t only choose one.

Slide 41

Slide 41 text

What should we do 41 What should we do? We should use both interfaces depending on the situations.

Slide 42

Slide 42 text

What can we do with both? 42 What should we do? •Simplify the display •Reduce screen transition

Slide 43

Slide 43 text

What can we do with both? 43 What should we do? •Simplify the display •Reduce screen transition Write down only the essential point When giving the presentation using slides, we don’t …

Slide 44

Slide 44 text

What can we do with both? 44 What should we do? •Simplify the display •Reduce screen transition HELP Please tap to the left icon to…

Slide 45

Slide 45 text

No content

Slide 46

Slide 46 text

Voice & Touch

Slide 47

Slide 47 text

Copyright © 2018-2021 aoxa All Rights Reserved.