Boost your Bot’s IQ Turn a dumb bot to the smarter bot... 

Hello World Conversation Flow Add Intelligence Deploy 

HELLO! I am Sivamuthu Kumar - Working as Architect in Computer Enterprises Inc - I am here to connect with you all. - You can reach me on @ksivamuthu 

HELLO! I am Raksha - A Bot Guru - Co-presenter of this session - Enlighten dumb bots and help them transformed into smarter bots 

Why Chatbot? ❏ People have a deep affection for intelligent conversation. ❏ Chatbot can help to bring brands to the user in user’s favorite messaging app / channel. @ksivamuthu 

What is Chatbot? ❏ A chat robot , a computer program that simulates human conversation, or chat, through artificial intelligence. ❏ It can be used to get things done or for fun. @ksivamuthu 

“Bots learn the same way people learn - through progression.” @ksivamuthu How does it work? 

User chats with bot Contextual Analysis by AI Real-time response, Personalized Interactions @ksivamuthu How does it work? 

@ksivamuthu Chatbot Architecture NLP - Natural Language Processing NLU - Natural Language Understanding NLG - Natural Language Generation 

Microsoft Bot Framework 

- Tools and services to build great bots that are conversing with the user - Open source SDK in Javascript (NodeJS), C# - Chat emulator Bot Builder - Connects your bots to text / sms, Skype, Slack, Facebook Messenger, O365, Direct Line in app etc. - Fast scalable message routing Developer Portal - Parse natural language using LUIS. - Cognitive Services enable your bot to see, hear, and interpret in more human ways Cognitive Services @ksivamuthu Microsoft Bot Framework 

@ksivamuthu 

Tools for Development ❏ NodeJS ❏ VSCode - VSCode can do anything. ❏ Azure Functions for Visual Studio Code - Create, debug, manage, and deploy Azure Functions directly from VS Code ❏ Azure Functions Pack - Package Azure Functions for optimization. @ksivamuthu 

Bot Framework Emulator 

Bot Framework Emulator ❏ Debug bots running on localhost ❏ Remote debugging (ngrok) ❏ Message Inspector ❏ Bot Transcripts ❏ Inspect Language Services ❏ Speech Recognition ❏ Manage Bot Resources @ksivamuthu 

Hello World Bot Demo 

Hello World Conversation Flow 

Designing Conversation 

Key Concepts ❏ Chat Interface ❏ Context or Memory of a Bot ❏ Loops, Splits and Recursion ❏ Integration with Legacy systems ❏ Handoff ❏ Character, Persona ❏ NLP Component @ksivamuthu 

Dialogs @ksivamuthu 

Conversation Flow - Waterfall ❏ Collect information from the user or guide the user through a sequence of tasks in waterfall dialog. ❏ The tasks are implemented as an array of functions where the results of the first function are passed as input into the next function, and so on. ❏ Handle interruptions and gracefully switch the context @ksivamuthu 

@ksivamuthu Conversation Flow - Waterfall 

Conversation Flow - Multiple Waterfalls 

Prompts @ksivamuthu Prompt type Description Prompts.text Asks the user to enter a string of text. Prompts.confirm Asks the user to confirm an action. Prompts.number Asks the user to enter a number. Prompts.time Asks the user for a time or date/time. Prompts.choice Asks the user to choose from a list of options. Prompts.attachment Asks the user to upload a picture or video. 

Cards @ksivamuthu 

Cards @ksivamuthu 

State Data @ksivamuthu The Bot Builder Framework enables your bot to store and retrieve state data that is associated with a user, a conversation, or a specific user within the context of a specific conversation. Development / Testing: - In Memory Data Storage Production: - Manage State data with Cosmos DB - Manage State data with Table Storage 

State Data @ksivamuthu Storage Containers Scoped to Description userData User Data that is saved for user on the specified channel privateConversation Data Conversation Data that is saved for user within the context of particular conversation on the specified channel conversationData Conversation Data that is saved in the context of particular conversation on the specified channel dialogData Dialog Data that is saved for the current dialog only. The property is cleared when the dialog is removed from stack. 

Restaurant Bot Demo 

Hello World Conversation Flow Add Intelligence 

Language Understanding (LUIS) 

LUIS - Overview ● Language Understanding Intelligent Service (LUIS) is NLP as a service ● NLP is a mechanism to extract the intention (Intent) and relevant information (Entity) from user input. ● Using machine learning, LUIS allows developers to build applications which receives user input (Utterances) in a natural language and parses to find what action (Intent) needs to be performed with supplied parameters (Entity). @ksivamuthu 

@ksivamuthu 

Anatomy of an intent Are there any Chinese restaurants within 3 miles from my house that is open now ? Entities Values Cuisine Chinese Distance 3 miles Reference My house Condition Open now @ksivamuthu Intent - Restaurants.Search 

LUIS Restaurant Bot Demo 

Bot’s success factors 

Make UX a Top Priority ❏ Does the bot easily solve the user’s problem with the minimum number of steps? ❏ Does the bot solve the user’s problem better/easier/faster than any of the alternative experiences? ❏ Does the bot run on the devices and platforms the user cares about? ❏ Is the bot discoverable? Do the users naturally know what to do when using it? @ksivamuthu 

Hello World Conversation Flow Add Intelligence Deploy 

Deploy your bot to Azure 

Application Insights 

Application Insights ❏ Add the instrumentation Key to the Bot ❏ Instrument the code using App Insights ❏ Track dialog flows and custom events ❏ Application Insights - Dashboard @ksivamuthu 

Hello World Conversation Flow Add Intelligence Deploy 

More Cognitive Services... 

Knowledge Search Language Cognitive Services Vision Speech Computer Vision Face Emotion Content Moderator Video Video Indexer Cognitive Vision Text Analytics Bing Spell Check LUIS Translator Text Content Moderator Speech to Text Text to Speech Speaker Recognition Speech Translation Bing Web Search Bing Custom Search Bing Video Search Bing Image Search Bing Visual Search Bing Entity Search Bing News Search Bing Autosuggest QnA maker Recommendations @ksivamuthu 

Links ★ Microsoft Bot Framework Docs https://docs.microsoft.com/en-us/azure/bot-service ★ Bot Builder SDK https://github.com/Microsoft/BotBuilder ★ Boost your Bot’s IQ - Demo https://github.com/ksivamuthu/boost-bots-iq ★ Boost your Bot’s IQ - Slides http://siva.shortcm.li/oaVaJo @ksivamuthu 

Thank you !!!